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Assignment
1
Unit: Access and Interpret Product Information
Unit of competency code: SITTTSL
0
02A
Student name:
________________________________________
Instructions
This assessment requires you to identify and access product information and it is designed for you to practise interpreting the information you have researched. These skills are relevant to developing an understanding of tourism products and services, enabling you to select the most suitable for your clients’ needs and requirements.
You are required to study the information provided, as well as conduct further research of current sources. Considerations include:
·
Textbook: O’Shannessy, V; Minett,
D
& Hyde, G (2008 or later edition) The Road to
Tour
ism. Pearson Education Australia, Sydney Australia.
· Travel brochures and tour itineraries including details of relevant products and services, costs, and local attractions to meet expectations and requirements for a range of client needs.
· The following textbook is not essential, but provides very useful information: Perlitz, L and Elliott, S. The Products – The Travel Handbook series (2000). Pearson Education, Sydney Australia.
· Websites such as: Qantas and other airline timetables; coach, rail, cruise and ferry timetables.
· Hard copies of AFTA and other travel insurance organisation brochures.
· Some industry resources such as: Traveller Information Manuals (TIM); Travel Trade year book, TravelTrade and Travel Weekly magazines, online or other industry publications.
When completing this assignment you will need to clearly demonstrate your acquired knowledge; specifically the use of the phonetic alphabet, airline codes, interpretation of frequently-used tourism industry terminology and accurately calculate commissions, fees, charges and costs.
|
Note:
Ensure you show all ‘workings’ and calculations. |
In your responses you will need to utilise destination information as relevant, identifying features and benefits of ‘packaged’ products and passes currently available, and consider other factors necessary to accommodate the different types of clients as described in the questions.
Remember to acknowledge the original authors where relevant throughout your assignment and provide a bibliography that details any resources including websites from which you have extracted information.
If you require additional space to write answers, make a note to the teacher on the page indicating there is more information to follow. Securely attach your answers on separate sheets that clearly identify the question to which you are responding and number the pages in sequence.
At the end of each answer, allow adequate space (at least eight (8) lines) for the teacher’s comments and feedback.
|
Note:
There are constant changes with internet websites, their content, URLs, hyperlinks, licenses or fees for use and other issues associated with online learning and technologies. Therefore the reference and resource information provided may be altered and/or become inaccessible without prior knowledge. If you are unable to locate relevant information for your tourism studies or assessment research, contact your OTEN teachers for assistance or check the Overview section on your Online Learning Support site (OLS) under each applicable unit for any updates or changes. |
Tasks/Questions
Scenario
Mr and Mrs Smythe and their close friend Ms White, wish to book on the Australian Pacific Tour of Perth and Monkey Mia, 6-Day Air/Coach/Air tour departing 31 July.
· The Smythes would like a twin room and Ms White requires a single room.
· Mr and Mrs Smythe will be travelling from the Gold Coast and Ms White from Hobart.
· Mr Smythe holds a Seniors Card.
Refer to the tour itinerary provided (over page, Table 1) to complete your answers.
Ensure you show all ‘workings’ and calculations.
Tour itinerary
Tour Code: WAM06/WA04
Exciting Perth & Monkey Mia
6-Day Air/Coach/Air or 4-Day All-Coach Tour
Superior Inclusions
Stay on the beach at Monkey Mia – meet the famous dolphins.
Tour spectacular Kalbarri National Park.
See the mystical Pinnacles of Nambung National Park.
Visit fascinating Shell Beach.
See the stromatolites of Hamelin Pool.
Tour Geraldton, centre of the Mid-West.
Guided tour of Benedictine Museum.
The Australian Pacific Tours difference
· 100% Australian family owned.
· 70 years success.
· Fully inclusive touring – no hidden extras.
· Professional tour directors and drivers/guides.
· Superior and centrally located hotels in key locations.
The finest dining experience
· Hot buffet breakfasts and freedom of choice dining.
· (B) Breakfast,
(D)
Dinner.
Nambung National Park, home of the Pinnacles – Day 5
Continue north through the Irwin Valley to the popular holiday town of Kalbarri, set on the picturesque Murchison River. Overnight: Palm Resort, Kalbarri.
Day 3: Kalbarri National Park; Shell Beach; Monkey Mia (BD)
Tour Kalbarri National Park and enjoy spectacular views of the Murchison River Gorges. Travel the Peron Peninsula, through the World Heritage region of Shark Bay. Visit Shell Beach. Continue to Monkey Mia where ‘wild’ dolphins come into shore daily. Overnight: Dolphin Resort (overlooking the beach), Monkey Mia.
Day 4: Monkey Mia; Geraldton (BD)
Feel the magic of interacting with the dolphins of Monkey Mia. Visit nearby town of Denham, with many buildings made from limestone shell blocks carved from Shell Quarry. Enjoy views from Eagles Bluff and across Shark Bay as you journey to Hamelin Pool. Overnight: Mercure Inn, Geraldton.
Day 5: Pinnacles; Perth (BD)
Follow Brand Highway, through the crayfishing town of Dongara and mineral sands region of Eneabba. Continue to Nambung National Park, home of the mystical Pinnacles. Experience the eerie atmosphere while
walking through the ‘Painted Desert’ of limestone pillars and golden sands. Overnight: Novotel Langley, Perth.
Day 6: Return Home (B)
Morning at leisure for last minute shopping or personal sightseeing. This afternoon you will be transferred to Perth airport for your flight home.
DEPARTURES 20XX
20XX: January 2, 16, 30. February 20. March 13. April 3, 17. May 8, 29. June 19. July 10, 31. August 21, 27, 28.
Weekly departures September to November.
Tour Code: WAM06/WA04
FARES (AUD$) Fully inclusive of ‘AIR$AVER’ discount airfares, coach content, meet & greet, and airport transfers. Twin share per person.
to 30 June from 1 July
6 Day 4 Day 6 Day 4 Day
Adelaide $1835 $1435 $2003 $1599
Cairns $1
97
5 $1575 $2157 $1753
Gold Coast $2023
$162
3
$220
9 $1805
Hobart $1989 $
1
58
9 $2172
$176
8
Melbourne $1911 $1511 $2086
$168
2
Sydney
$199
3 $1593 $2176 $1772
Single
Supplement:
$245
$190
$303 $200
Seniors Card Holders and Aust/NZ Pensioners: deduct $30 per person.
Taxes: Fare includes Australian Government Goods and Services Tax (GST) and airport taxes.
Itinerary
Day 1: Arrive Perth
Morning flight to Perth. You will be welcomed on arrival by an Australian Pacific Tour representative and transferred to your hotel. Enjoy your afternoon at leisure to explore the city, situated on the Swan River and surrounded by magnificent parks and gardens. Overnight: Novotel Langsley, Perth.
Day 2: Wildflower Farm; Kalbarri (BD)
Travel to New Norcia, established in 18
64
by Spanish Benedictine Monks. See the monastery and church, and enjoy a local guided tour of the museum housing priceless European treasures.
Table 1: Coach tour itinerary
Question 1
10 marks
1a.
Plot on the map of Australia (below, Table 2) all the overnight stops of the 6-Day itinerary.
2 marks
Table 2: Map of Australia State/Territory (political) borders
b. Calculate the total cost of this tour for your clients. Your tour quotation should identify the per person cost as well as the total cost of the booking. Remember to show all ‘workings’ and calculations.
4 marks
c. Identify and explain why these clients might have selected this tour. Justify your answer with specific references to the itinerary.
4 marks
Question 2
Total 7 marks
You have clients who wish to travel by rail on The Ghan from Alice Springs to Adelaide in May. The details of fares and timetables have been provided (following, Table 3). Use this information to answer the following questions.
a.
Your clients wish to depart Alice Springs on a Thursday. When would they arrive in Adelaide?
1 mark
Day: ……………………………
Time: ………………………………
b.
Calculate the total price for one adult and one 17 year old part-time, TAFE student travelling from Alice Springs to Adelaide, taking their small car (under 5 metres long) and booking a Red Service sleeper cabin. Remember to show all ‘workings’ and calculations.
3 marks
c.
After disembarking from The Ghan, your clients plan to spend two nights in Adelaide. Outline (3) three popular attractions and/or sights they could visit.
3 marks
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Great Southern Rail Australia’s Great Train Journeys The Ghan Ground Floor, 422 King William Street, Adelaide, South Australia 9.00am to 5.00pm 13 21 47 (In Australia) +61 8 8213 4592 (Outside Australia) |
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| Timetable schedule | |||||||||||
| Timetables valid for travel from the 1st April to 31st March. | |||||||||||
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Adelaide – Alice Springs – Darwin |
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Operates: All Year |
Operates: 07Apr to 31Oct |
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Sun |
Wed |
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Depart Adelaide |
12.20pm |
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Mon |
Thurs |
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Arrive Alice Springs * |
1.45pm |
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Depart Alice Springs |
6.00pm |
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Tues |
Fri |
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Arrive Katherine |
9.00am | ||||||||||
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Depart Katherine |
1.00pm |
2.30pm |
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Arrive Darwin |
5.30pm |
6.30pm |
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| Darwin – Alice Springs – Adelaide | |||||||||||
| Operates: All Year | |||||||||||
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Sat |
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Depart Darwin |
10.00am |
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|
1.40pm |
12.40pm |
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6.20pm |
4.45pm |
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| Thurs | |||||||||||
| Arrive Alice Springs |
9.10am |
11.15am |
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12.45pm |
3.15pm |
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Arrive Adelaide |
12.30pm |
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| Fare schedule | |||||||||||
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Red & Gold Service |
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| Adelaide – Alice Springs or v.v. | |||||||||||
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Fares valid for rail travel from the 1st April to 31st March. All fares inclusive of fuel price surcharge. Concession fares also available. Student fares applicable to full-time students only, 12-17yrs inclusive. Infants 0-2yrs free of charge; Child 3-11yrs inclusive. |
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$ Per Person One Way |
Gold Service |
Red Service |
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Sleeper Cabin |
Daynighter Seat |
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Adult |
1019 |
656 |
358 |
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Child/Pensioner/CSHC |
701 |
400 |
166 |
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BackPacker/Student/YHA |
438 |
182 |
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Rail Saver* |
NA |
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*Rail Saver: Payment required at time of booking. No changes permitted. Non refundable (100% cancellation fee). Subject to availability. |
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| Adelaide – Darwin/Katherine or v.v. | |||||||||||
|
19 73 |
1312 |
716 |
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1357 |
800 |
33 1 |
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|
877 |
363 |
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| Red & Gold Service | |||||||||||
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Alice Springs – Darwin/Katherine or v.v. |
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Platinum Service |
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Adelaide – Darwin or v.v. |
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$ Per Person One Way# |
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2987 |
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#No concessional fares available. All fares include fuel price surcharge. |
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| Taking your car | |||||||||||
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Take your car on the train with you so you can do your own exploring at the end of the line. Vehicle types carried: · Cars * · Campervans and Camper Trailers (subject to approval)* · Trailers * · 4WDs * * Height/width and wheel track restrictions apply |
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Vehicle Check-in / Collection points: Adelaide, Alice Springs, Katherine, Darwin |
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Accompanied Fares valid from the 1st April to 31st March. |
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| Route | Up to 5.5m Length | ||||||||||
| Adelaide – Alice Springs |
$59 9 |
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Alice Springs – Adelaide |
$199 | ||||||||||
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Darwin – Alice Springs |
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Adelaide – Darwin |
$79 9 |
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Darwin – Adelaide |
$249 |
Table 3: The Ghan timetable and fare details
Question 3
Total 12 marks
Kelly has booked her clients Mr & Mrs Nguyen on a holiday with Travel Tours Pty Ltd (a wholesaler). The details of this arrangement have been provided (over page, Table 4). Use this information to answer Part (a).
a.
What is the total amount of commission earned from the initial holiday booking?
2 marks
|
Travel Tours Pty Ltd ABN 009 888 543 210 Address: PO Box 2121 Phone: 13 211 455 Pyrmont, NSW 2009 Fax: (02) 98428780 AUSTRALIA email: traveltours@swg.com.au INVOICE AND CONFIRMATION |
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Departure Date: 18 December (current year)
Issue Date: 01 September (current year) |
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Passenger Name(s): NGUYEN/PMR/DMRS Travel Agency : CBA TRAVEL Branch: 1107 Hunter Street Sydney NSW 2001 AUSTRALIA |
Consultant: Kelly Phone: 95555555 Fax: 95555551 Email: cbatravel@bigpond.com |
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Land Tour Name/ Code: Tassie Temptation/TT4 |
Gross Cost |
Comm. 10% |
Nett Cost |
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Pax 1 |
Pax 2 |
$259 5.00 |
$259.50 |
$2335.50 |
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Total Land arrangements |
$5190.00 |
$519.00 |
$4 67 1.00 |
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Airfare Flexi fare |
$ 409.00 $ 409.00 |
$ 40.90 $ 40.90 |
$ 368.10 $ 368.10 |
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Plus tax |
$ 23. 60 $ 23.60 |
n/a n/a |
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Total airfares |
$ 865.20 |
$ 81 .80 |
$ 783.40 |
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TOTAL NET AMOUNT DUE |
$5454.40 |
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Less deposit paid (11 August) |
$ 300.00 |
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Due: 14 November (current year) BALANCE DUE |
$5154.40 |
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Please note: The balance due is based on current prices and is subject to any increases that may occur prior to departure. Late payment may incur cancellation and/or additional fees. Amendments or changes after deposit has been paid will incur a $50.00 per booking fee (non commissionable). Please return a copy of this invoice with final payment. |
Table 4: Travel tours invoice and confirmation details
b.
Mr and Mrs Nguyen contact Kelly at CBA Travel to add an extra passenger to the booking. The passenger’s name is Miss Hyun. Complete the invoice (below, Table 5) to include the additional costs for Miss Hyun.
10 marks
The extra (gross) costs for Miss Hyun are:
· Land arrangement is $ 3155.00
· Airfare
is $360.00 (includes $33.50 tax)
· Plus the amendment fee
|
CBA TRAVEL – the travel professionals At your service around the clock ((( |
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Land tour name/code: Tassie Temptation/TT4 |
Gross cost |
Comm. (10%) |
Net cost |
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Pax 3 |
$ .…………….. |
$ …………….. |
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Total land arrangements: |
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Airfare: Flexi fare |
$409.00 |
$40.90 |
$368.10 |
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Plus tax: |
$23.60 |
N/A |
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TOTAL airfares: |
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|
$300.00 |
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Other fees: ……………………………………… |
$ ……………… |
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Balance due: 14 November (current year) |
Table 5: CBA Travel agent invoice
Question 4
Total 6 marks
Use the travel insurance policy provided (following pages, Tables 6 & 7) to answer Parts (a) – (c). Remember to show all ‘workings’ and calculations.
a. Mr and Mrs Perry and their children will be travelling to Spain to visit relatives. Their eldest daughter, Lucy is age 10yrs, and their youngest daughter, Katy is age 8yrs. They depart Sydney 02 April and return 29 April.
Determine the most appropriate travel insurance policy and cost for their journey.
2 marks
b.
Mr Perry contacts you prior to departure to advise that he is extending the family’s holiday, returning home via Disneyland (California) and spending an additional six (6) nights there. Calculate the additional cost of travel insurance that Mr Perry will need to pay.
2 marks
c.
Upon his return, Mr Perry reports to the insurance company that he has lost his video camera valued at $5650. How much would he be entitled to claim for his video camera?
2 marks
Use the stimulus material on this page to answer parts (a) – (c).
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INTERNATIONAL SCHEDULE OF BENEFITS Benefits listed are summary only. Please read and retain the policy wording. |
PREMIERE POLICY |
A POLICY |
B POLICY |
C POLICY |
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Medical & additional expenses |
Single |
Family/ Duo |
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Unlimited |
$500 000 |
$1 000 000 |
$125 000 |
$250 000 |
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Cancellation or holiday deferment costs |
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Luggage & personal effects PC, video, camera limit Watches & jewellery Other item limit |
$12 000 |
$24 000 $4 000 $500 |
$10 000 |
$20 000 |
$5 000 |
$2 000 |
$10 000 $2 000 $500 $500 |
$3 000
$1 000 $500 $400 |
$6 000 |
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Travel documents |
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Accidental death |
$25 000 |
$50 000 |
$18 000 |
$35 000 |
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|
Legal expenses |
$2 500 |
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Personal liability |
$2 500 000 |
$2 000 000 |
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AMOUNT PAYABLE Note: For international travellers under 70 years of age. ‘Adults’ travellers >12 years. All amounts GST by Government approval. |
Table 6: Travel insurance policies and schedule
(continued over page)
|
No excess up to 6 weeks |
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|
5 days |
$99 |
$196 |
$89 |
$176 |
$81 |
$160 |
$64 |
$127 |
|||
|
9 days |
$ 122 |
$242 |
$108 |
$214 |
$98 |
$94 |
$70 |
$139 |
|||
|
12 days |
$275 |
$ 124 |
$248 |
$110 |
$218 |
$85 |
$168 | ||||
|
16 days |
$348 |
$147 |
$291 |
$251 |
$96 |
$190 | |||||
|
23 days |
$209 |
$414 |
$179 |
$354 |
$162 |
$321 |
$120 |
$238 |
|||
|
4 weeks |
$244 |
$483 |
$211 |
$418 |
$132 |
$261 |
|||||
|
5 weeks |
$285 |
$564 |
$259 |
$513 |
$226 |
$447 |
$164 |
$325 |
|||
|
6 weeks |
$329 |
$65 1 |
$302 |
$598 |
$256 |
$507 |
$184 |
$364 |
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|
7 weeks |
$361 |
$715 |
$326 |
$645 |
$288 |
$570 |
$394 |
||||
|
8 weeks |
$415 |
$822 |
$357 |
$707 |
$315 |
$62 4 |
$220 |
$436 |
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Reproduced with the permission of QBE Travel Insurance extracted from NSW BOS HSC examination 2006 |
Table 7: Travel insurance fee schedule (reverse page)
Question 5
Total 8 marks
Using the accommodation details provided on the following page (Tables 8 & 9), respond to the following questions. Remember to show all ‘workings’ and calculations.
a.
Your client, Mr P Brown, is travelling to Hobart on business. Recommend the accommodation property that would best suit his needs by identifying particular features. Discuss the benefits of staying at this property.
4 marks
b.
Calculate the total cost of accommodation you have recommended for your client, Mr Brown. He will be staying two nights during August in a standard room.
2 marks
c.
Prior to arrival, Mr Brown decides to extend his stay by two nights and now would like a deluxe spa room for the entire duration of his stay. Calculate the new cost for your client.
2 marks
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Ambrose House, Hobart Set in large grounds opposite an historical park, this grand 1890s mansion is a short 10Km drive to the CBD. Boasting magnificent views, the mansion has been elegantly renovated and is ideal for romantic getaways. A gourmet breakfast incorporating the finest Tasmanian produce, espresso coffee and freshly-baked bread is included with your stay. The owners present regular food and wine tastings in the formal dining room, with an open fire in the cooler weather |
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Price per night |
Single |
Twin |
Triple |
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Features: · Some ground-floor accommodation · Non-smoking · Spa room s available · Off-street parking available · Guest laundry · Mini-bar |
01/05/2009 to 31/10/2009 Standard room |
$75 |
$63 |
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Deluxe & Deluxe spa rooms |
$80 |
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| Spa room |
$95 |
$77 |
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01/11/2009 to 30/04/2009 Standard room |
$67 |
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|
$90 |
$86 |
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|
$100 |
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Reduced rates (20%) for stays of 3 nights or more. Minimum 4 nights stay 29/12/2009 to 01/01/2010 |
Table 8: Ambrose House, Hobart facilities and accommodation rates
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Concorde Inn, Hobart Concorde Inn Hobart belongs to the Concorde group of hotels and resorts and has a convenient central location with warm welcoming service. Concorde Inn Hobart features Wings Bar & Grill, open daily for meals, or just relaxing with a fine Tasmanian wine or beer. A range of accommodation categories is available. Starting with standard rooms, through to deluxe spa rooms. There is a room to suit every clientele. |
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|
Features:
· Non-smoking rooms available · Wings Bar & Grill · CBD location · Mini-bar in all rooms · 24-hour room service · Guest internet office · Free under cover parking · Hairdryer, iron and ironing board in rooms |
$65 | $59 | $60 | |
|
$87 |
||||
|
$113 |
||||
| $62 | ||||
|
$N/A |
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Reduced rates (20%) for stays of 3 nights or more in Executive room and Deluxe spa rooms |
Table 9: Concorde Inn, Hobart facilities and accommodation rates
Question 6
Total 14 marks
Mr and Mrs Jackson and Mrs Nelson (Mrs Jackson’s mother) wish to book the Italian Interlude coach tour, commencing in Rome on 29 July (current year). Mr and Mrs Jackson would like a twin room and Mrs Nelson requires a single room. Refer to the tour itinerary and associated information provided (over page, Tables 10, 11 & 12) and complete the following questions. Remember to show all ‘workings’ and calculations.
6 marks
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Question |
Answer |
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a. Identify the booking code for this tour |
Code: | ||||||
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b. What date will your passengers finish their tour in Rome? |
Date: | ||||||
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c. What sight-seeing tour is recommended on Day 3? |
Tour: |
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d. Explain the meaning of the following product codes: BB and D |
BB |
D |
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e. What penalties would these clients incur if they decide to cancel within 10 days of departure of their fully paid itinerary? |
Penalties: |
f.
Calculate the total cost of this tour for your clients.
3 marks
g.
What is the total commission (in dollars) earned by the agent on this booking, if they receive 12% commission?
1 mark
h. After final payment is received Mrs Nelson informs you that she would like to share a triple room with Mr and Mrs Jackson. Calculate the revised cost for this booking. Remember to show all ‘workings’ and calculations.
4 marks
_____________________________________________________________________
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Italian Interlude Tour – ITL 06 |
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Day 1 |
Rome, Italy On arrival at Rome airport, there are complimentary transfers to your hotel. At 6pm, meet your Tour Director and travelling companions for a Welcome drink and dinner. |
(D) | |||
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Day 2 |
Rome Sight seeing tour with our local guide includes visit to the Vatican Museum, Sistine Chapel, Colosseum and Rome Forum. Free time in the afternoon for independent activities. |
(BB) |
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Day 3 |
Rome – Pisa – Florence Follow the Aurelian Way to Pisa, here you will have free time to shop, or perhaps take an excursion to the Leaning Tower of Pisa. Then on to Florence, the splendid capital of Tuscany for the afternoon. Accommodation: Montecatini Canal Hotel. |
(BB, D) |
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Day 4 |
Florence – Verona – Venice North to Verona, medieval setting of Shakespeare’s Romeo and Juliet. See Juliet’s balcony and the well-preserved arena. Tonight you are in Venice, a city for art lovers and romantics. Accommodation: Grand Canal Hotel. |
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Day 5 |
Venice Travel by private boat to St Mark’s Square. Your local guide will take you on a walking tour including Byzantine Basilica, the lavish Doge’s Palace and the Bridge of Sighs. Afterwards enjoy Venice at your own leisure. Tonight is your chance to sample one of the city’s finest restaurants. |
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Day 6 |
Venice – Rome A scenic drive today through lush plains of the mighty River Po. We follow its course back to Rome. We bid farewell to the glories of Italy as we are transferred to the airport for our homeward flight. |
Table 10: Italian Interlude tour (continued over page)
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Italian Interlude Tour – ITL 06 |
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Dates and Prices |
Inclusions: · Luxury air-conditioned coach with on-board toilet facility · First-class hotels with all service charges, taxes and porterage · Meals – 5 buffet breakfasts, 2 three-course dinners including a special welcome dinner with wine in Rome · City sightseeing tours in Rome, Florence, Verona and Venice. Single room supplement $620.00. Triple room reduction $210.00 per person. Children’s prices 7-15 years less 15% off adult tour price. Children under 7 years: less 50% per person. |
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Tour start |
Tour price per person / twin share |
· | |||
|
May 10 |
$153 6 |
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May 29 |
$1750 |
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June 10 |
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June 24 |
$1895 |
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July 15 |
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July 29 |
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August 12 |
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August 29 |
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September 02 |
Table 11: Italian Interlude tour departure dates and price schedule
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Italian Interlude Tour – ITL 06 Booking conditions The following booking conditions are important. Intending travellers should read them carefully. |
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Cancellations In the event of cancellation the following charges will apply: From the date of booking to 30 days prior to departure, $50 per person Less than 30 days prior to departure, 50% of full payment Less than 7 days prior to departure, 100% of full payment. |
Amendments to bookings A charge of $30 will apply to any addition or modification requested after the original booking has been confirmed and paid. Refunds No refunds will be considered once travel has commenced. Insurance Millennium Holidays strongly recommends all passengers take out adequate insurance against loss of deposits and/or cancellation fees; and loss, theft, injury or accident. Ensuring cover is provided in the event of industrial strike activity and possible medical and health requirements that may arise. |
Table 12: Italian Interlude tour booking terms & conditions
Question 7
Total 21 marks
As an international consultant for Millennium Travel in Sydney, you have been assisting clients Mr J and Mrs T Hendy with their holiday.
They are already booked on a holiday to Santorini, Greece departing 01 December (this year); and have paid in full the total cost for the holiday of $13,430.
Use the following Canadian and Alaskan Tours terms and conditions (over page,Table 13) to answer parts (a)–(c).
a.
Due to a business circumstance, Mr and Mrs Hendy have had to cancel their booking three weeks prior to departure. What percentage of the tour cost will they lose in cancellation fees? Explain your response.
3 marks
|
See Greek Tours Booking terms and conditions |
|
Standard deposit and payment terms A deposit of $200 per person sent through your Travel Agent within 7 days of confirmation is required to secure your booking. Final payment is due 60 days prior to departure from Australia. Special conditions apply for some bookings – see below. Failure to pay deposit or final balance on time may result in the booking being cancelled. Documentation will normally be issued two weeks prior to departure. Failure to meet payment conditions will result in the booking being cancelled. |
|
Bookings made within 60 days If your booking is made less than 60 days prior to your departure from Australia full payment is required immediately upon confirmation. Bookings for all coach tours, cruises and Santorini accommodation made less than 30 days prior to departure will require a deposit of 50% in order to process your booking. If unable to confirm your booking for any reason we will refund this deposit in full. Final balance is required immediately upon confirmation. |
|
Amendments Amendments to confirmed services will be made only after receiving your deposit. One amendment will be made free of charge. For each and every subsequent amendment a fee of $55 (inc GST) will apply. For villas, apartments and cruises any amendment to confirmed dates may be treated as a cancellation and the relevant cancellation fees will apply. |
|
Cancellations
All cancellations must be made in writing through your travel agent. No responsibility is taken for cancellations of hotel bookings or other services made directly by the client. A full refund of your deposit less $100 fee per booking will be made if your cancellation notice is received more than 60 days prior to the date of first service. After this date our standard schedule of cancellation fees is as follows: 60–45 days prior: 25% of total cost or deposit, whichever is greater 44–15 days prior: 50% of total cost 14 days or less prior: 100% of total cost In addition to the scale of charges listed above, some service providers, including but not limited to, airlines, cruise operators, hoteliers, etc. may apply additional cancellation charges. Any such charges will be added by us to your account. |
Table 13: See Greek Tours terms and conditions
b.
The following cancellation fees were charged by the suppliers (figures in AUD currency). Write a letter to Mr and Mrs Hendy itemising the cancellation fees and informing them of the total amount to be refunded by cheque.
10 marks
|
Suppliers |
Cancellation fees |
|
Cruise |
$2610 |
| Tour |
$1325 |
|
Airfares |
$1980 |
| Agency |
$800 |
|
Mr and Mrs J Hendy 36 Brighton Street New City SYD NEY 2000 |
c.
About a week after Mr and Mrs Hendy cancelled their booking, they have contacted you again and are now wishing to re-book on a cruise to Santorini, departing 01 December (this year). Explain the standard payment terms for this cruise.
4 marks
d.
Discuss the reasons why tourism industry consultants need to competently interpret and explain booking terms and conditions to their clients.
4 marks
Question 8
Total 9 marks
Scenario
· Mr and Mrs Lowe come into your workplace and would like to book on the Bass Strait Ferry to Tasmania.
· The Lowe family are moving over to Tasmania and would like to travel from Melbourne to Devonport at the lowest price possible.
· There are two adults and two children.
· They will be travelling on 20 April (current year) and would like to have a cabin to themselves.
Complete the following questions by referring to the fare schedule (over page, Tables 14 & 15).
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a. What cabin would you recommend for them? |
Cabin: |
|
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b. What would be the price per adult? |
Price: |
|
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c. What would be the price per child? |
||
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d. What is the total price for the Lowe family? |
Total price: |
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e. The Lowe family will be taking their Toyota Camry car. It is approximately 4 metres in length. What is the cost to take the car across with them? |
Cost of car on ferry: |
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f. What time does the ferry depart Melbourne? g. From which specific location will the ferry depart? |
Departs: Terminal: |
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h. What time does the ferry arrive in Devonport? i. Where will passengers disembark? |
Arrives: Terminal: |
1 mark each
|
BASS STRAIT FERRY |
Tasmania |
||||
|
Melbourne – Devonport |
|||||
|
Adults |
Children |
||||
|
Deluxe Cabin |
222 |
158 | |||
|
Four Berth Cabin |
122 | 58 | |||
|
Shared Berth |
|||||
|
Twin Cabin |
1 37 |
73 | |||
|
Three Berth Cabin |
124 | 60 | |||
|
Ocean Recliner |
97 | 33 | |||
|
Devonport – Melbourne |
|||||
|
243 |
174 |
||||
|
133 |
64 | ||||
|
150 |
81 | ||||
|
136 |
67 | ||||
|
106 |
37 | ||||
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Take your car |
|||||
|
LENGTH (m) |
OFF PEAK SEASON 2 May – 30 Jun |
PEAK SEASON |
|||
|
Standard cars (ie. normal passenger car, people mover, 4WD or ute) |
|||||
|
0.1 – 5.0 |
$74 |
||||
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5.1 – 6.0 |
$84 |
||||
|
Cars towing caravans or motorhomes/campervans |
|||||
|
0.1 – 7.0 |
$126 |
||||
|
7.1 – 8.0 |
$153 |
$205 |
|||
|
8.1 – 9.0 |
$221 |
$284 |
|||
|
9.1 – 10.0 |
$289 |
$363 |
|||
|
10.1 – 11.0 |
$442 |
||||
|
11.1 – 12.0 |
$425 |
$521 |
|||
|
Each extra metre |
$68 |
$79 |
Table 14: Bass Strait Ferry, Tasmania fare schedule
|
BASS STRAIT FERRY
Tasmania Timetable & Information Night sailings available every night from 01April – 31March. |
|||||
|
Night sailing |
Depart 7.30pm |
Arrive 6.00am |
|||
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Terminal locations |
|||||
|
Victoria |
Address: Station Pier Waterfront Place Port Melbourne VIC 3207 |
||||
|
Address:
The Esplanade East Devonport TAS 7310 |
Table 15: Bass Strait Ferry, Tasmania timetable & information
Question 9
Total 8 marks
In the context of a coach travel centre or visitor information centre or retail travel agency. New clients, Mr Craig and Mr James would like to travel from Adelaide to Alice Springs departing in the evening on 28 April.
· On the 6th of May they will take the coach to Darwin departing in the afternoon.
· On the 16th of May they will take the coach to Alice Springs departing around 1pm.
· On the 20th of May they will return home to Adelaide and would prefer a morning service.
Using the timetables (Tables 16 & 17) located on following pages, complete the itinerary format below using this information.
½ mark each
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Depart ADELAIDE |
|||
|
Date of departure: |
|||
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Service Number: |
|||
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Departure Time: |
|||
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Arrival Date and Time at ALICE SPRINGS: |
|||
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Depart ALICE SPRINGS |
|||
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Arrival Date and Time at DARWIN: |
|||
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Depart DARWIN |
|||
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Arrival Date and Time at ADELAIDE: |
Note: Sample timetable information provided courtesy Greyhound Coaches Australia
Table 16: Darwin to Adelaide via Alice Springs coach timetable
Table 17: Adelaide to Darwin via Alice Springs coach timetable
Question 10
Total 5 marks
Refer to the sample airline timetable (over page, Table 18) and interpret the entries for the questions that follow. Provide your responses in the spaces provided.
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FROM: BRISBANE DOMESTIC: Brisbane INT’L: Brisbane Int’l (ADELAIDE |
(BNE) 13km 10km |
Ph: 131313 |
Airlines Australia |
||||||||||
|
Day |
From/To |
Depart/Arrive |
Flight Nbr. |
Terminal |
Aircraft |
Stops |
Transfer |
||||||
|
. . . . . 6 . |
BNE/ADL |
0700/1040 |
QF505 |
767 |
0 | ||||||||
|
1 2 3 4 5 . 7 |
1105/1450 |
QF517 |
737 |
||||||||||
|
DAILY |
1225/1615 |
QF523 |
|||||||||||
|
1500/1710 |
QF663 |
||||||||||||
|
0730/1150 |
QF509/571 |
1 | SYD | ||||||||||
|
. . . . . . 7 |
1040/1420 |
QF619/809 |
MEL |
Table 18: Airlines Australia timetable
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a. On what days of the week does Qantas flight 523 operate? |
Days: |
|
b. What is the flight number of the service that travels from Adelaide to Brisbane on a Sunday departing at 1040? |
Flight nbr: |
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c. Through which city does it transit? |
City: |
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d. How far is the international terminal from Brisbane CBD? |
Distance (km): |
|
e. What types of aircraft are used between Brisbane and Adelaide? |
Aircraft: |
1 mark each
END OF ASSIGNMENT 1
Assessment checklist
I have ensured:
· Each question has been provided before my answer
· My work is legible and well presented
· The grammar, (Australian-English) spelling and punctuation is correct
· I have not plagiarised any information
· Detailed references have been provided in my bibliography
· Original authors have been acknowledged correctly throughout the assessment where relevant
· The entire assessment has been submitted.
|
Check:
Have you shown all ‘workings’ and calculations for relevant questions throughout this assessment? |
LA013997 – Assessment 1 – SITTTSL002A Ed 2
© New South Wales, Department of Education and Training 2011, Version 1, April 2011
24
LA013997 – Assessment 1, SITTTSL002A Ed 2
© New South Wales, Department of Education and Training 2011, Version 1, April 2011
LA013997 – Assessment 1, SITTTSL002A Ed 2
© New South Wales, Department of Education and Training 2011, Version 1, April 2011
