Privacy Policy

Privacy Policy

We care so much about client privacy as it is critically important to us. We have developed some fundamental principles to guide us in safeguarding clients’ privacy.

When it comes to requesting and collecting your personal data, we only request for what we need. Your data is carefully stored and protected from unauthorized people. Your data is kept and stored in our website’s database as long as it is needed. Once your data is not needed nor required by the law, it is deleted from our database. 

We try as much as possible to make it possible for you to control the amount of personal information you share with us and what is kept private and what can be shared publicly, indexed by search engines, and permanently deleted.

We are always clear on how we collect, use and share clients’ personal data. To get more information on this, read our privacy policy that incorporates and clarifies our principles.

You can contact our U.S based third party dispute resolution provider free of charge at https:///courseworkhero.co.ukrequest to have any of your unresolved privacy or data use concern resolved to your satisfaction.

Who are we and what do our privacy policy covers?

Our website is known as solution essays. Our privacy policy applies to any information you share with us when you use:

  1. Our website; /co/courseworkhero.co.uk
  2. Our mobile applications.
  3. Other products and services that are available on or through the use of our website such as plagiarism check.

In this privacy policy, we refer to our website, mobile applications and other products and services as “services”.

We are very strict and committed when it comes to protecting the client’s privacy. The privacy policy indicates how your personal data is collected, processed and stored by our website. Any information that can be used to refer to you directly or indirectly as a natural person consists of your personal data. With us, such data is protected with strict accuracy.

To get more information about how your personal data is collected, processed, shared and the choices and rights you have concerning this data. Feel free to contact us in case of any questions concerning our privacy policy.

How can we receive your personal information?

You can directly share your personal information with us or we can get your data from our partners through contracts and other legal arrangements you may have with us or with our partners on behalf of us. This personal data helps in facilitating the delivery of legal or contractual obligations. We can get your personal data and the consent and permission to use this data directly from you. We can also get this information from third parties such as our partners whom you have permitted to share the information with us.

What information do we collect about you?

There is information that we will collect about you automatically by you visiting our website or member community. This information includes;

  1. Technical information.
  2. IP address.
  3. The type of device you are using to connect to our website.
  4. Your interaction with our website.

To get more information about this, please read our cookie policy

The following are the types of personal data we collect from you and how it is processed.

Personal information typesThe purpose for collection of this information
User’s countryThis helps in the verification of the user to prevent fraudulent use and resale of the user’s account. It is also important for tax implications and VAT purposes.
User’s emailEmail provides us with the main form of communication for us to provide you with marketing and promotion information
User’s name and surnameThis helps in the verification of users for billing, invoices, and taxation to prevent fraudulent use and resale of the user’s account.
Phone numberThis provides a contact for immediate communication between the client and our support team.
City/State/ZIP code/addressThis helps in providing billing information for invoices

Why do we collect your personal data?

There are many reasons why we may need your personal. We can collect your personal data for some or all of the following reasons;

  1. To facilitate the delivery of a product or service that you had ordered through our website.
  2. To enable us to pass information to you about a product or service you had shown interest in. This is later and within a reasonable time if you are already an existing customer.
  3. To enable us to pass information to you regarding a product or service you had purchased from us or about other related products or services.
  4. To make it easy for us to deliver products or services through a contract.
  5. For a legal purpose such as having entered into a contract with us.
  6. To make it possible for you to receive information about a product or service if you have requested us to send the information to you.

On what grounds do we collect information from you?

We can collect your personal data for a specific purpose such as service or newsletter provision with your own consent.

We can also collect your personal data for a legal purpose such as a requirement by the law or under a contract. We must get some of your personal data for us to enter into a contract with you.

What is the legal basis we have for processing your personal data?

We may process your personal data legally due to some or all of the following reasons;

  1. When we have entered into a contract with you.
  2. You have permitted us to process your personal data.
  3. When we have to deliver a product or service you have ordered from us.
  4. When you request us to process your data.
  5. To comply with laws and regulations.

Ways you can share your personal data with us.

The following are some ways you can share your personal data with us with your consent;

  1. By sending us an email.
  2. By filling the order form
  3. By making an order on our website.
  4. By posting reviews and feedback on our website.
  5. By contacting us through our phone numbers.

The information you share with us can be educational, financial, personal, or related to the order you place with us. You may share your personal information with us for legal reasons such as purchasing a service from us or when you want to enter into a contract with us.

What personal information can we receive from other sources?

In case you share your personal information with any of the websites we operate or with our business partners, we can get your information from them. These websites and business partners might be entitled to collecting your personal data on our behalf.

We can also get your personal data from other third parties that we work with. For example business partners, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies background checking agencies, and sub-contractors in the technical industry. We can receive your personal data from them to facilitate the provision of a service to you or for other legal reasons.

Files the files you upload, download or access with our website might be collected and stored in our website. Thus you should avoid sharing with us the files that you are not allowed to use or access. You should never share with us files that contain personal information that you do not want to share. Files containing other people’s personal data should not be shared without their consent. This is because we do not guarantee the security of such files.

Who might we share your personal information with?

We can only share your personal information with third parties for legal reasons or if you have consented us to do so. The following are some of the third parties with whom we can share your personal information.

  1. Our marketing staff. This is to enable them to share with you promotional materials. This happens if you have registered on our website.
  2. Our group companies. This refers to our ultimate holding company and any of its subsidiaries. This is as defined in section 1159 of the UK Companies Act 2006;
  3. Subcontractors and other third parties. To facilitate the performance of a contract that we have with you or with them.
  4. With third parties at your consent
  5. With third parties who provide us with services because you have purchased goods or services.

What are the other reasons why we might share your data with third parties?

If at any point our website (solution essays or substantially all its assets) gets into the hands of a third party, our clients’ personal data is one of the assets that will be transferred back to the company.

We might share your personal data with third parties for the following reasons.

  1. To comply with a legal obligation
  2. When a government agency legally requests for your personal data.
  3. To enforce our terms of use and other agreements.
  4. To protect the rights, property, and safety of our company, customers and any other party.
  5. To prevent fraud or reduce our credit risks.

Aggregated data

At times we will share data that has been aggregated with third parties. Aggregated data is not personal data as any data that can be used to identify you have been removed. This data is known as statistical data as it is usually used in statistics. Although this data does not contain any personal data, you have the right to object to the use of your data in such a case.

Where is your personal data stored and processed?

Most of our personal data is stored and processed in the EU/European Economic Area or the USA (EEA). By accepting our privacy policy, you give us permission to store and process your data in any other state outside EEA where we have our servers or storage. Wherever your data is stored (in the EEA or outside the EEA) you are assured of maximum security as your data is encrypted and thus no unauthorized person can access it.

What are some reasons why your data may be processed and stored outside EEA?

  1. To fulfill your order.
  2. To process your order.
  3. To get technical support services.

What if your data can’t be processed within the EEA?

During the processing and storage of your personal data either in or out of the EAA, we always ensure that all data protection principles are strictly followed.

It is advisable for you to always choose a country that is in the list of EU commissions’ countries so as to receive adequate protection for your data freedom and rights.

When a client makes a transfer to the United States of America, we use reasonable endeavors to ensure the state participates in the privacy shield program. We also ensure we get adequate data protection in all other cases.

Access to your personal data via password

It is your responsibility to keep all your passwords secure. When registering on our website you are given a password or you are expected to create one. This password will enable you to access certain parts of our website. You should always keep this password confidential by never sharing it with anyone. This is because you are responsible for any activities or orders placed with your account.

Transmission and storage of your personal data

Sometimes transmission of information through the internet is not completely secure. Although we cannot guarantee secure data transmission and storage through the internet, we always do our best to ensure all your data is encrypted according to GDPR standards of data protection.

How long will we keep your personal data?

We will only keep your personal data as long as it is required i.e

  1. For as long as the law requires us to keep the data.
  2. Until we do not have a valid reason for keeping your data.
  3. Until you request us to delete or stop using your data.

At times we will keep enough of your personal data to comply with your request not to use your personal data and your right to erasure. As long as you are no longer our client and we do not have any pending business your right of erasure will be granted even if it includes your personal data.

For any question about our Data Retention Policy, please contact our support team.

What if you choose not to share your personal information with us?

If the personal data you refuse to share with us is needed for us to enter into a contract with you or to facilitate the delivery of a service or product, then we will refuse to enter into the contract. We will also refuse to work with you until you share with us the personal data we need from you.

What are your rights?

At coursework Hero, all legal rights to your personal data are highly respected. The following are your legal rights under the law and how we protect them.

Legal rightHow we protect your rights
The right to informationWe have published our privacy policy which will guide you on how your personal information is used. We also strive to be as transparent as possible with the storage and processing of customer personal data. Feel free to contact our Support Department if you have a question or a concern about our Privacy Policy. 
The right to accessIt’s your right to have access to any information we have about you. You can contact our Data Protection team through our support department to access any of the information we have about you. 
The right to rectificationYou have the right to request us to rectify the information we have about you. This can be due to us holding inaccurate or incomplete information about you. It can also be due to you changing some parts of your personal data such as email or phone number. In case we had passed this information to a third party with your permission, we will also request them to update the data. You can contact our support team for more information.
The right to erasureThis is also known as the right to be forgotten. As long as we do not have any legal reason for holding and processing your personal data, you have the right to request us to delete it. For this service, please contact our Support Department.
The right to restrict or stop processingYou have the right to request a restriction on the way we process your personal data. We can only store your personal data but we are not permitted to process. To ensure we respect your request in the future we only keep enough of your personal data.  
The right to data portabilityYou have the right to access and reuse the data we have about you for your personal purposes. This should be in a safe and secure way without affecting the usability of your data. This means you can port your personal data from us to somewhere else. This only applies to the data you shared with us as the data controller and it is stored with your permission or to facilitate the performance of a contract.
The right to withdraw consentIn case you change your mind after permitting us to process your personal data, you have a right to withdraw your consent at any time. With this, we must respect your decision and stop the processing of your personal data.
The right to objectNo matter why your data is being processed, you have the right to object the processing. Even if the data is being processed on our legitimate interest, on the exercise of official authority, direct marketing, or for purpose of statistics you have the right to object the processing.
The right to complain to a supervisory authorityIf you feel you did not receive the right feedback from complains you made or we are not able to solve your issues, you have the right to complain to the ICO. You can contact them through https://courseworkhero.co.uk

If you need to have protection with any of the above legal rights, feel free to contact our Data Protection Officer through our Support Department through support@https://courseworkhero.co.uk

Links to other websites

You will at times find links in our website to and from websites of our partner networks, advertisers and affiliates. All these websites have their privacy policies and thus you should read them when following their links. This is because we do not take responsibility for anything that happens between you and those websites. Make sure you know the privacy policy of any website before sharing your personal data with them.

Age limitations

We do not allow the use of our website by persons under the age of 16 as prohibited by applicable law. You can contact us if you realize any person below the age of 16 is unlawfully using our services and has provided us with their personal data. We will delete their personal data to prohibit them from accessing our services.

Changes to this privacy policy

Due to changes in laws, regulations and industry standards, our privacy policy may change from time to time. Changes to our business might also cause such changes to occur. Any change in our privacy policy will be displayed on this page. You will be notified of any change and you should ensure you review the changes to stay informed. If changes made on our privacy policy materially affect your privacy rights, you will receive an additional notification via your personal email or through our website. You should deactivate your account if you disagree with any of the changes made to our privacy policy.

The laws and regulations

The following are the laws that govern personal data in the UK:

  1. The Data Protection Act (1998)
  2. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing General Data Protection Regulation (GDPR).
  3. The independent authority that upholds information rights in the public interests in the United Kingdom is the Information Commissioner’s Office (the ICO). To learn more about this, please check on their website here https://courseworkhero.co.uk
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