Tourism

Australian Tourism Q & A Assignment

 

Assignment is uploaded as attachment.

Assignment2

Unit: Access and Interpret Product Information

Unit of competency code: SITTTSL002A

Student name:
________________________________________

Instructions

This assessment requires you to identify and access product information and it is designed for you to practise interpreting the information you have researched. These skills are relevant to developing an understanding of tourism products and services, enabling you to select the most suitable for your clients’ needs and requirements.

Y

ou are required to study the information provided, as well as conduct further research of current sources. Considerations include:

· Textbook: O’Shannessy, V; Minett, D & Hyde, G (2008 or later edition) The Road toTourism. Pearson Education Australia, Sydney Australia.

· Travel brochures and tour itineraries including details of relevant products and services, costs, and local attractions to meet expectations and requirements for a range of client needs.

· The following textbook is not essential, but provides very useful information: Perlitz, L and Elliott, S. The Products – The Travel Handbook series (2000). Pearson Education, Sydney Australia.

· Websites such as: Qantas and other airline timetables; coach, rail, cruise and ferry timetables.

· Hard copies of AFTA and other travel insurance organisation brochures.

· Some industry resources such as: Traveller Information Manuals (TIM); Travel Trade year book, TravelTrade and Travel Weekly magazines, online or other industry publications.

When completing this assignment you will need to clearly demonstrate your acquired knowledge; specifically the use of the phonetic alphabet, airline codes, interpretation of frequently-used tourism industry terminology and accurately calculate commissions, fees, charges and costs.

Note: Ensure you show all ‘workings’ and calculations.

In your responses you will need to utilise destination information as relevant, identifying features and benefits of ‘packaged’ products and passes currently available, and consider other factors necessary to accommodate the different types of clients as described in the questions.

Remember to acknowledge the original authors where relevant throughout your assignment and provide a bibliography that details any resources including websites from which you have extracted information.

If you require additional space to write answers, make a note to the teacher on the page indicating there is more information to follow. Securely attach your answers on separate sheets that clearly identify the question to which you are responding and number the pages in sequence.

At the end of each answer, allow adequate space (at least eight (8) lines) for the teacher’s comments and feedback.

Note: There are constant changes with internet websites, their content, URLs, hyperlinks, licenses or fees for use and other issues associated with online learning and technologies. Therefore the reference and resource information provided may be altered and/or become inaccessible without prior knowledge. If you are unable to locate relevant information for your tourism studies or assessment research, contact your OTEN teachers for assistance or check the Overview section on your Online Learning Support site (OLS) under each applicable unit for any updates or changes.

Tasks/Questions

Question 1
Total 12 marks

Review the information provided below to complete the table. Calculate the gross price, commissions and nett price for two people travelling (together) to Tasmania.

1 mark each

Considerations:

· Airfare with Virgin Blue airlines to Launceston, $149.00 per person one way. The commission is 1%.

· Car hire for 15 days at $78.00 per day. The commission is 12%.

· Accommodation voucher for 15 nights, at $89.00 per person per night. The commission is 10%.

· Airfare with Jetstar airlines from Hobart, $179.00 per person one way. The commission is 1%.

PRODUCT	GROSS	COMMISSION	NETT
Airfare (Virgin Blue)
Car Hire
Accommodation
Airfare (Jetstar)

Question 2
2

3 marks

Meetings and conventions

Scenario

You have been employed with ABC Conference & Travel Organisers as a sales consultant for corporate clients. A regular client Landmark Travel & Tours has requested you organise registration and travel arrangements for all delegates attending the forthcoming National Hospitality and Tourism Convention. This convention is to be held in Cairns, Queensland. Delegates will be visiting from Sydney, Melbourne and Brisbane to attend the five (5) day conferenc

e.

Following are the conference registration details:

Convention dates: 22JUN – 26JUN Registration: · ‘Early-Bird’ (book and pay early): $520 pp. · Full registration: $620 pp . Inclusions for delegates only: · Welcome reception for delegates and five (5) days of conference. · Delegate’s flights, SYD – CNS return. Exclusions: · Accommodation. · Pre or Post tours. · Optional conference dinner (24JUN) at $110 pp. Accompanying guests welcome.

A registration form has been received for Mr John Austin, a Sydney delegate. The following details have been recorded on his registration form:

· Mr Austin has registered for a full conference registration.

· He will be travelling with his wife Julie. She will not be attending the convention.

· Mr Austin and his wife Julie will both be attending the optional conference dinner on 24 June.

· They will both participate in the post conference day tour to the Daintree Rainforest.

· Landmark Travel & Tours have requested that payment for delegate registration and flights to be invoiced for payment to them.

· Additional costs including transfers, accommodation, tours, optional dinner, etc., to be invoiced to the delegate separately. All ‘accompanying person’ costs must also be invoiced to the delegate.

· The following details have been extracted from Landmark Travel & Tours’ client file (below, Table 1). Use this information to answer parts (a) – (c). Remember to show all ‘workings’ and calculations.

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TUE

CNS

SYD

HK

COSTING

27JUN

STATUS

COSTING

CNS

21JUN

28JUN

HK

21JAN

COSTING

21JAN

FLIGHTS

CLASS

DEP

DATE

FROM

TO

STATUS

DEP TIME

ARR TIME

COSTING

DJ 42

Y

TUE

21JUN

SYD

CNS

HK

0610

1020

$249pp

DJ24

28JUN

1410

1830

$229pp

TOURS

CODE

DEP DATE

RET DATE

COMPANY

DATE BOOKED

DAINTREE DAY TOUR

DE196

27JUN

CAIRNS EXPLORER

21JAN

$125pp

HOTEL

CITY

ROOM

IN

OUT

BOOKED BY

DATE BKD

HYATT

DBL

LUCY

$129pr/pn

REGISTRATION

DATE REC

FULL REGISTRATION MR J AUSTIN

LANDMARK TRAVEL & TOURS Account #267893

$620 pp

Table 1: Landmark Travel & Tours extract from client file

a.
What would be the total amount payable by Landmark Travel & Tours for Mr Austin’s registration and travel arrangements?
2 marks

b.
Calculate the total amount payable by Mr. Austin for additional costs not covered by his company Landmark Travel & Tours.
2 marks

c.
How many nights will Mr and Mrs Austin stay at the Hyatt Hotel?
1 mark

d.
Decode the following tourism industry terms for codes mentioned in the client file above.

8 marks

Code

	Code
DJ	KK
SYD	DBL
PR/PN	CNS
PP	Y

e.

Mr Austin from Landmark Travel & Tours requires an invoice for payment of additional costs. Complete the invoice below to reflect all costs associated with Mr & Mrs Austin’s client file.

8 marks

Company name: Landmark Travel & Tours

Attention: Mr John Austin

Address: 2 Walker Street, SYDNEY NSW 2000

Event: National Hospitality and Tourism Convention, Cairns, QLD

Date: 22 June – 26 June

Account number: 267893

Terms: Payment within 14 days

ABC CONFERENCE & TRAVEL ORGANISERS
103 Northern Street SYDNEY NSW 2000	Phone: +61 2 5555 0000 Fax: +61 2 5555 0001 ABN: 1022 205564 789
INVOICE No: 32555 Date: 05 April 20XX Account number: Event: To:
Terms of payment:
Date	Description	Rate	Amount
Total amount payable

f.
With reference to the products and services confirmed for Mr & Mrs Austin’s client file, what could you offer as an optional or add-on product or service suitable for these clients?
2 marks

Question 3
11 marks

Employees of a regular client with your wholesale travel company are travelling together to attend a number of events in Queensland and New South Wales. One of the two gentlemen suffers from a fear of flying, therefore they have decided to travel to each venue by road.

Using the vehicle rates (see Attachment ‘Oz and Worldwide Cars’, Tables 2 & 3 on following pages), respond to the following questions. Remember to show all ‘workings’ and calculations.

a.
As there are four (4) events in and around Longreach your clients are unsure whether to rent a ‘Group A’ vehicle for 13 days or 14 days. What would you advise? Explain your response.

4 marks

b.
Where do metropolitan rates apply?
2 marks

c.
Explain why country rates are more expensive than metropolitan rates.
3 marks

d.
How much would it be to rent a ‘Group D’ vehicle in Tamworth for 15 days, including the car insurance?
2 marks

Question 4
8 marks

Limitations

There are limitations associated with the sale of products and services and client participation. It is essential for all tourism employees to keep up to date with limitations such as: operational changes, price increases, seasonal factors affecting availability; safety and health issues, special requirements and licences that may impact on travel arrangements that clients have requested. In addition, clients expect travel consultants to be familiar with the particular terms and conditions relating to products and services they have on offer. For further information refer to textbook The Road to Tourism, Chapter: Access and Interpret Product Information.

Read the following scenario and answer the questions below.

Scenario

Two employees who work in your wholesale travel company, Paul Jacobsen and Ari Rogers have been requested to embark on a familiarisation tour in the Northern Territory. Upon their return they are required to prepare a report describing various products and services available in the region and recommend their suitability for various client types.

Paul will investigate and participate in a scuba diving and fishing tour leaving from Darwin, while Ari will evaluate local tour operators in Palm Valley and within local Indigenous Communities.

They will be driving a 4WD vehicle through Tennant Creek and Arnhem Land, located in Kakadu National Park (the Arafura Sea and the Gulf of Carpentaria are also regions of this National Park).

To prepare for their trip, Paul and Ari will need to research and determine any limitations associated with the destination/region they are visiting and the tourism activities in which they will participate.

a. Identify and briefly explain three (3) limitations that Paul and Ari will need to consider before embarking on their trip.

6 marks

To conduct further research, refer to relevant internet websites to assist with this task, for example

http://www.exploroz.com/TripPlanning/Permits/NT.aspx

b.
Determine the cost for a long-wheeled based/4-door/manual/air-conditioned/ 4WD vehicle for ten (10) days rental with pick-up from Darwin.
2 marks

Note:
Attachment ‘Oz and Worldwide Cars’ (Tables 2 & 3) indicating vehicle rates over page.

Promotional ‘flyer’ for car rental rates

Per Day Rate $

Super Dooper Rates

3–13 Days

AUD$

14+ Days

AUD$

All rates are unlimited kilometres

104

110

100

120

114

104

100

120

124

114

134

130

135

OZ and Worldwide Cars …driving you in style ( 12 Ausland Ave ABN 008 777 654 123 North Sydney NSW 2065 Ph: +61 2 9715 8000 AUSTRALIA Fax: +61 2 9715 8162
	Group	Metropolitan Rates	Country Rates
	Per Day Rate $		Super Dooper Rates
	3–13 Days AUD$		14+ Days AUD$
	All rates are unlimited kilometres
	A	84	78	70			104	98	90
	B			100	90	86			120		110
	C	94		130			114
	D		134		124
	E		135	125	112	151	145	140
	F	194	144
	G	129	119	106	149	139
	H	152	142	136	171	162	155
Insurance: Car insurance is an additional $10 per day for all vehicles and is a condition of hire. Excess reduction rates on application. The vehicle category descriptions provide a general guide only. See next page. Page 1/2

Table 2: OZ and Worldwide Cars car rental rates (continued over page)

Group

A

B

C

D

E

F

G

H

OZ and Worldwide Cars …driving you in style (
This is a guide only as vehicle categories may vary:
Economy/2-door/manual/air-conditioning
Medium/4-door/manual/air-conditioning
Intermediate/4-door/automatic/air-conditioning
Full-size/4-door/automatic/air-conditioning
Long-wheeled based/4-door/manual/airconditioned/4WD
Full-size/station wagon/automatic/air-con
Luxury sedan/4-door/automatic/air-conditioning
Prestige/convertible/automatic/air-conditioning
Metropolitan rates	Apply to pickup from all Australian capital cities plus the Gold Coast
Country rates	Apply to pick-up from all other areas in Australia
Super Dooper rates	Promotional special deal for longer-term hire
Per day rates	Rate per day in Australian dollars (AUD$) by number of days hire under 3 days, i.e. short term hire of 1-2 days
Per day rates if hiring between 3–13 days	Promotional special deal for longer-term hire, either 3-13 days or 14+ days. To calculate e.g. 3 days’ metropolitan hire for a Group B car is 3 x AUD90 = AUD$270 plus $30 (3 days’ insurance @ $10 per day) = AUD$300.
Page 2/2

Table 3: OZ and Worldwide Cars car rental rates (reverse page of flyer)

Question 5
Total 46 marks

Product risks

There are many risks associated with the sale of products and services in the travel industry. A tourism employee needs to keep up to date with operational changes, price increases, safety issues, seasonal factors affecting availability, and terms and conditions that relate to the products and services they are offering their clients. For further information refer to textbook The Road to Tourism, Chapter: Access and Interpret Product Information.

Read the following scenario which identifies three (3) risks associated with the sale of products and services in the travel industry and then answer the questions below.

Scenario

A client pays a deposit for a tour around USA. The agent inadvertently forgets to mention that the tour operator has clearly stated in the fare conditions that if there is a price increase before the full amount of the tour is paid, the client will be required to pay the difference in cost.

When the client sends the final cheque for payment of the tour he is advised by the agency that a further amount of $200 is required to secure the booking. Since making the original booking, the Australian dollar has devalued considerably compared to the US dollar. The client is upset and refuses to pay. He’s upset that the agent never advised of a price increase and also, had he known of this ‘booking condition’ when paying the deposit, he would have paid in full at the time of booking.

The agency bears the increased cost of the tour losing any chance of making a profit from this booking.

a.
Explain your understanding of the meaning of the following risks in relation to the scenario.

(i)
Product price increase

4 marks

(ii)
Fluctuations in exchange rates

4 marks

(iii)
Terms and conditions

4 marks

b.
(i) Identify five (5) adventure or sporting activities with at least two (2) associated risks for each one that customers should be made aware of when booking/participating in adventure touring products.

For example: An adventure or sporting activity would be scuba diving. Associated risks with participation are asphyxiation from improper operation of equipment; suffering from ‘the bends’ (so cannot fly within 24 hours of a dive); becoming separated (disorientated) from tour group resulting in panic; possible drowning; possibility of being attacked by a sea creature.

15 marks

Adventure or sporting activity

Associated risks with activities

(ii) Explain briefly the implications to a travel consultant of failing to correctly advise clients and customers of risks?

3 marks

(iii) As well as discussing risks associated with some activities, it is important to make customers aware of additional risks due to their age or personal physical limitations (eg. disabilities), or company licensing requirements. Give four (4) examples of a particular type of adventure, sporting activity or tour with at least two (2) special limitations for participation for each one.

For example: Scuba diving. Special limitations can be that the customer must have current qualifications from a certified scuba diving course; may not present any major pre-existing medical conditions that may affect their performance, such as asthma; some companies stipulate a certain age range for participation.

12 marks

Adventure, sporting activity or tour	Additional risks due to limitations and special licensing requirements

(iv) There are many reasons why an offered product (tour, flight or package holiday) purchased by a client may suddenly be cancelled. Identify and explain two (2) reasons why this could occur.

4 marks

END OF ASSIGNMENT 2

Assessment checklist

I have ensured:

· Each question has been provided before my answer

· My work is legible and well presented

· The grammar, (Australian-English) spelling and punctuation is correct

· I have not plagiarised any information

· Detailed references have been provided in my bibliography

· Original authors have been acknowledged correctly throughout the assessment where relevant

· The entire assessment has been submitted.

Check: Have you shown all ‘workings’ and calculations for relevant questions throughout this assessment?

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LA013998 – Assessment 2, SITTTSL002A Ed 2
© New South Wales, Department of Education and Training 2011, Version 1, April 2011
LA013998 – Assessment 2, SITTTSL002A Ed 2
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© New South Wales, Department of Education and Training 2011, Version 1, April 2011