Starbucks Case study #1 (10 pages)

Complete the “Globalization of Starbucks” case on pages 36-37. Develop a detailed corporate profile (Attached) and address the questions in the case. See the Case Analysis document in DocSharing for case requirements. This case should be a minimum of 2500 words not including the title, thesis, and reference pages. Need to be done in APA format and the writing guidelines are attached.  Writing Guidelines The following list of criteria is provided for you to use as you develop your writing assignments. Faculty will use a similar scale to assess your writing assignments. Please take the time before each writing assignment to review the requirements so that you know what you are being graded on. Elements Criteria Knowledge/Understanding Shows depth and understanding of the subject Thesis for paper is clearly identified and logically developed throughout the paper Reasoning is sound, compelling, and well supported Research Peer-reviewed articles are selected and are appropriate for the paper topic Articles are synthesized and integrated effectively There is sufficient research cited to support arguments New information from articles addresses similarities and differences with prior course readings and individual’s prior knowledge Writing Demonstrates evidence of graduate-level writing mechanics* Minimum paper requirements (length, topic, research, integration of core values) are met Follows formatting requirements given (ex. APA or MLA) *Statement on graduate-level writing requirements: Your writing reflects your ideas and communicates your understanding of the topic to the instructor. This assignment will be graded on the composition elements listed below, as well as your understanding of the content: Successful graduate-level writing should demonstrate: Proofreading skills Correct grammar and punctuation Logical organization Proper content presentation (introduction, body, conclusion) Correct formatting for citations, references, and headings

CorporateProfiles for Case Studies

When analyzing a case it is important to include a company profile. The profile should describe the

following key items about the company:

 Company name/corporate headquarters location
 Company size (number of employees)

 Description of products/services

 Description of manufacturing operations – how and where the products/services are produced

 Description of marketing activities
 Where the company advertises and promotes its products/services
 The type of marketing the company emphasizes (newspaper, TV, magazine

advertising, etc.)

 Identify where the company’s corporate headquarters are located and how many people the
company employs.

 History of the company (When was the company founded and by whom?)

 What are the major events in its history and when did they occur (major events pertain to key
developments in the company’s growth, major acquisitions/mergers, important crises, significant

company changes)

Saint Leo University
Graduate Business Studies

MBA575

Global Business Management

Case Study Method:
How to Analyze the Cases

“Real world” cases place the student in a simulated organizational climate as a manager, leader, or non-
manager who must make decisions. A case is:

…a story of organizational issues which actually have been faced by people, together with facts,
opinions, and prejudices upon which decisions must be made. A key feature of a case is that the
decisions which require action must be made.

With the case method, the process of arriving at an answer is more important than the answer itself. It is
anticipated that by working through cases the student will develop an understanding of the process of
reaching decisions and be able to convincingly support and communicate these decisions to others.
Instead of sitting back and reacting to the comments made by an instructor, a student in analyzing cases
is asked to make decisions typically with incomplete information and in a limited time period, which is
usually the situation faced by most managers.

There are no ideal solutions to any of the cases. Searching for the perfect answer will be futile. Instead,
the student should learn to critically and thoroughly think through the issues, problems, facts, and other
information presented in the cases. Critical thinking is required to make better decisions. Thorough
thinking is needed so that decisions reached can be communicated and intelligently discussed in
classroom discussions. Discussions about the cases should clearly illustrate the thinking processes used
by a student.

The preparation for discussion of the cases can follow a set pattern. One suggested pattern would be to:

1. Read the case rather quickly to get a feel for what is involved.
2. Reread the case and sort out the assumptions, hunches, and facts. Since all cases are rather

incomplete, the student will need to make plausible assumptions about the situation. List them
and be able to support the plausibility of the assumptions. These assumptions will enable the
student to “fill in the blanks” that exist in the cases. Remember that, in organizations, decisions
are generally made with incomplete information and some uncertainty.

3. Identify the major problems and sub-problems which must be considered in the case.
4. List the problems in order of importance or priority. That is, what problems have to be solved

first.
5. Develop a list of alternative courses of action that would minimize or eliminate the problems. If

possible, have at least two fully developed alternatives which are feasible solutions.
6. In developing the alternative courses of action, outline the constraints (e.g., resources,

historical precedent, competition, skill limitations, attitudes) which will limit success.
7. Select the course of action that is best for the problems identified in step 3 above. Show how

the course of action would work and be able to discuss why it would be the most successful
alternative to solve the problem(s).

The instructor’s role can vary from observer to active participator depending on the instructor’s
preference. Whatever role the instructor uses, the steps outlined above will permit the student to
integrate book material, personal experiences, and the case information in reaching decisions. In
evaluating a student’s case analysis, instructors can evaluate many different factors. It has been
suggested that a good case analysis will:

1. Be complete.
2. Avoid rehashing what is in the case.
3. Make feasible and sound assumptions.
4. Accurately identify the main problems.
5. Create good alternative courses of action.
6. Pinpoint potential constraints which could limit the solution selected.
7. Clearly communicate the decision.
8. Illustrate to others how the decision reached can solve the problem(s) present in the case.

Good case analysis requires time and a systematic plan of attack. The payoff is that the student will be
able to communicate the student’s thinking process. Another benefit will be to apply the content
discussed in the book chapters to the case. This application and active involvement are why cases can
be insightful, challenging, and interesting.

For more information about the Case Study Method see, Ellet, W. The Case Study Handbook: How to
Read, Discuss, and Write Persuasively About Cases. Harvard Business School Press, Boston, 2007.
(ISBN 13: 978-1-4221-0158-2)