Short Answer for Total Quality Management need by 9-27-13 @ 15:30

Please see attached sheet must be done by time restriction.

1. Dr. Deming’s Profound Knowledge consists of four elements. Answer the following three parts relating to the psychology element of Deming’s Profound Knowledge. Your discussion should reflect this element of Deming’s Profound Knowledge and not psychology in general.

1. Discuss why psychology is important for us to understand.

2. Discuss how fear plays a part in this element.

3. Discuss how pay and motivation are of interest in this element.

2. Explain each of the following statements as they apply to modern quality management:

1. Customer service is the rule not the exception.
2. The absence of defects is a given rather than a source of competitive advantage.