Q1A restaurant receives on average 1,200 customers per day (between 10 AM and 10 PM). During
peak times (12 PM to 3 PM and 6 PM to 9 PM), the restaurant receives around 900 customers
in total and, on average, 90 customers can be found in the restaurant at a given point in time.
1. What is the average time that a customer spends in the restaurant during peak times?
2. What is the average time that a customer spends in the restaurant during non-peak times?
Q2
Explain how you can improve the theoretical capacity of a process?
Q3
What is the purpose of system engineering? How to achieve performance improvement by
using system engineering? What is the benefit of using modeling and simulation in system
engineering?
Q4
Discuss the four subprocesses of the Deming Cycle Change Management Model?
Q5
What are the critical concepts associated with hierarchical orientation?