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1Portfolio Reflection
Riddhi Patel
University of Memphis
UNIV 4995-M55
Dr. Marshall
July 14, 2024
2
Portfolio Reflection
Being a CPLS major has changed me and given me a robust set of abilities and
experiences necessary for professional success. Through demanding academic courses, practical
projects, and leadership development prospects, I have acquired critical skills in civic
responsibility, effective communication, teamwork, and leadership. These encounters, both in the
classroom and in the field, have improved my academic performance and equipped me for the
demands of the professional world. In any organization, my ability to work well with others,
approach complex problems analytically, and modify my communication approach to fit
different situations greatly benefits me. Furthermore, my dedication to civic involvement and
moral leadership shows a strong awareness of the more significant influence of my work on
society. When I consider my development over this program, I am sure I am ready to meet
upcoming challenges—in graduate studies or a job. The knowledge and abilities I have acquired,
both academically and practically, lay a solid basis for ongoing education and significant
contributions to the chosen field.
Can Collaborate and Work as Part of a Team to Solve a Common Problem or Work
Toward a Common Goal
As part of a team, my experience running the ‘Blessings Beyond Walls’ mobile food
pantry project—detailed in the Leadership document—showcases my capacity for efficient
teamwork. Coordinating with several stakeholders, including church leadership, local businesses,
and volunteers, I, the project lead, addressed food poverty in our neighborhood. The project’s
success in providing over 15,000 pounds of food to 500+ homes in six months demonstrates our
team’s capacity for coordinated efforts and our significant impact on the community (Leadership
and Civic Responsibility, 1). Furthermore, the group project mentioned in the ‘Collaboration and
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Teamwork Mastery’ paper highlights my organizational abilities. Using each member’s strengths
and creating open lines of contact, our five-person team effectively examined the structure,
culture, and practices of a Fortune 500 company. Our professor’s positive reception of the project
emphasizes our efficient teamwork in addressing a challenging, semester-long project. These
encounters have sharpened my capacity for honest communication, effective task distribution,
and synthesis of many points of view—qualities that will be helpful in the following professional
environments needing cooperation and group projects.
Can Demonstrate Leadership and Civic Responsibility
The “Blessings Beyond Walls” project in this Leadership document speaks to me about
community involvement and leadership. This project enabled me to fulfill the defining ingredient
of understanding community needs, organizing resources, and inspiring others to engage. I
realized my part in organizing donations, volunteers, and logistics—Leadership qualities
defining strategic planning, delegation, and inspiring others. More than that, working to reduce
food poverty in underprivileged areas reflected great civic responsibility. We directly improved
the well-being of our community by providing chances for better access to healthier food among
older adults and those with limited mobility in transportation. The additional benefit of this
project in inspiring other local businesses to carry out similar projects shows the importance of
committed leadership in driving constructive social change. These encounters strengthened my
resolve to participate in civic affairs and helped me to grasp good leadership. I am eager to apply
these abilities and values in professional environments that will enable me to be relevant and
efficiently interact with the global scene.
Can Show Preparation for Professional Employment or Graduate Studies
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Included in the portfolio, my rѐsumѐ shows a solid basis for professional success in the
hotel sector. Having worked in hotel operations for over five years—as front desk supervisor and
assistant general manager, among other positions—I have honed critical team management,
customer service, and operational effectiveness skills. Projects like raising guest satisfaction
levels by 15% and cutting running expenses by 10% highlight my capacity to produce tangible
outcomes in a business environment (Rѐsumѐ, 1). My 3.8 GPA and inclusion on the Dean’s List
also show my dedication to excellence and preparedness for graduate-level education should I
choose that route. Appropriate Financial Management, Human Resource Management, and
Organizational Behavior courses have given me a theoretical framework fit for my experience. In
addition, my participation in extracurricular events—such as Treasurer for the Student
Government Association—showcases financial management and leadership qualities much
sought after in the workplace. These combined events and achievements help me be ready for
ongoing development and success in my chosen career.
Can Think Critically about Important Issues and Locate and use Research Materials
Appropriately or Answer Questions, Solve Problems, or Support an Argument
As this thorough investigation by our team into the structure, culture, leadership style,
and HR practices of a Fortune 500 company called for long hours of research and synthesis of
complex information, the organizational analysis project described in “Collaboration and
Teamwork Mastery” showcases my critical thinking and research skills. We were able to
critically assess sources by developing a strict research approach emphasizing credible
publications of business, corporate reports, and industry magazines. Moreover, the “AI and Jobs”
research paper in my portfolio helps me to show my capacity to interact with relevant complex
problems. The paper unequivocally supports the effect of artificial intelligence on employment
5
using scholarly studies and World Economic Forum data. By considering several points of view
on a contestable issue, I have carefully considered the worries of job displacement against the
possible new opportunities that artificial intelligence can generate in my research. These
encounters have sharpened my ability to approach complex problems methodically, critically
evaluate material, and create well-supported arguments—those skills that will be helpful in
academia and professional environments.
Can Communicate Effectively in writing for Different Purposes in Different Genres to
Different Audiences
Designed for different audiences and uses, my portfolio shows mastery in many writing
forms and genres. The cover letter I sent for the Diasorin Training Development Specialist post
shows how well I can create robust and professional correspondence. I successfully
communicated my value as a possible employee by matching my qualifications and experience
with the requirements and goals of the company. The research article on “AI and jobs” highlights
my ability to write academically and synthesize complex material into a convincing case
bolstered by reliable data. This shows I can converse clearly in a more formal, academic setting.
The “Leadership Project” story also demonstrates my descriptive and reflective writing ability,
faithfully capturing personal events and insights acquired from spearheading the “Blessings
Beyond Walls” project. Finally, my CV emphasizes succinct, strong writing for a business
audience that clearly states the necessary credentials and successes. These many writing samples
highlight my adaptability as a communicator, able to modify my style and tone to fit different
settings and audiences – a vital ability for success in any professional environment.
When I consider my path as a CPLS major, it is evident that I have advanced the
fundamental skills listed in the learning objectives significantly. From group projects and
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leadership to critical thinking and clear communication, my portfolio shows a broad skill set
ready for future career challenges. I am sure I can use these abilities in practical situations, even
though I understand there is always room for improvement. I am resolved to keep developing
personally and professionally, building on the solid basis set during my academic career.
1
Collaboration and Teamwork Report
Riddhi Patel
University of Memphis
UNIV 4995-M55
Dr. Marshall
June 14, 2024
2
Collaboration and Teamwork Report
In the continuously evolving business environment, the need to collaborate effectively
and work fluidly within a team is also part of the package with this course for budding leaders. I
was part of an exciting group project during my coursework in the Business and Leadership
program. Ours was a group of five students working on the task, which was the analysis of a fullfledged organizational analysis of a Fortune 500 company in terms of its structure, culture,
leadership style, and human resource practice. This assignment was a real-world application of
the theoretical concepts we had learned, providing inside details about how an effective
organization works. It sensitized us to the practical challenges of applying these concepts. By
leveraging our diversified strengths, communicating openly, and sharing leadership, we finally
managed to triumph over every complex challenge that came our way and provided an excellent
quality analysis, which impressed our professor and classmates.
The Organizational Analysis Project
As one of five students in my junior year of the business and leadership program, I was
tasked with conducting a comprehensive organizational analysis of a Fortune 500 company. This
project required our team to delve into the company’s structure, culture, leadership style, and
human resource practices, and then develop recommendations for enhanced company
performance. Spanning the entire semester, the project involved various research, data analyses,
and the application of organizational behavior theories to real-life scenarios. As a team, we
established clear objectives from the outset, which served as our guiding principles throughout
the project. These objectives, including the critical, sincere, and thorough analysis of issues, and
the mastery of business and leadership principles, kept us on track and ensured our efforts were
aligned with the project’s goals.
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For the success of our project, we created a mutual framework that attempted to leverage
each member’s best qualities and areas of expertise. Every member contributed significantly to
the final deliverable because we divided the work so that everyone could work on something
they were interested in and skilled at. We used to schedule regular team meetings to report on
progress, share insights, and tackle any challenges during research and analysis. This project was
a great test of a combination of knowledge and skills acquired in the course of study, including
good communication, problem-solving, and strategic thinking. Very instrumental in further
learning is how the structure and culture of an organization, leadership, and practices in human
resources create dynamics to shape the outcome of a company. We learned pragmatic knowledge
about applying business and leadership theories in life, preparing us for the future.
Team Roles and Responsibilities
We discussed our talents, hobbies, and leadership philosophies to guarantee efficient
teamwork and direction. This first conversation essentially established a productive team
dynamic. Through candid sharing of our viewpoints and experiences, we were able to pinpoint
the areas in which every team member might make the most significant contribution. We also
looked at the leadership styles we like best—transformational, democratic, or situational—to see
how we might encourage and support one another the most during the project. This selfawareness and knowledge of our team’s makeup helped us establish a cooperative atmosphere
that promoted creativity, innovation, and respect for one another.
We, therefore, divided the work into five critical areas given our strengths and interests:
research in company background, analysis of the organizational structure, assessment of
corporate culture, evaluation of leadership style, and examination of human resource practices. I
directed the others to assess the culture by searching for the values, norms, and beliefs practiced
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within the company. I analyzed how that would affect employees’ behavior and performance.
This role fitted well with my interest in knowing the human side of organizations and my ability
to synthesize complex information into meaningful insights. Two other members worked on
questions regarding the organizational structure/leadership style, and another two on company
background/human resource practices. While we had well-demarcated roles, we were clear that
open communication, cross-functional collaboration, and shared leadership would be critical in
this exercise. Since each of the different project phases rotated concerning leadership roles
among ourselves, there was a scope for us to develop our leadership skills. This way, all
members obtained equal opportunities to take responsibility for their respective works, to
develop decision power within them, and thus contribute to the final success of the work.
Communication and Coordination
Throughout the project process, we got to keep in touch every week with team meetings,
email updates, and the shared online workspace. During sessions, all members presented their
findings, got feedback, and discussed any issues they encountered. In this position, I created a
supportive and inclusive environment where everyone was heard. Everyone listened actively,
gave constructive feedback, and encouraged open discussions to develop trust and collaboration.
We then sat together as a group and went through data, trying to guide and look at the problem
from another angle. From such an experience, one can learn that there is a great need for
empathy, flexibility, and the ability to motivate and support others in the role of a leader.
Overcoming Challenges and Delivering Results
While taking up such a complex business project, we did face particular difficulties. A
fundamental difficulty was sorting out the relevant information from a vast information pile
related to genuine company details. To overcome this difficulty, we devised a strict research
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methodology that would leave no sources except for the most esteemed business journals,
corporate reports, and industry publications. We also consulted the views of our professor and
other facility members, who guided us on how to go about collecting/gathering the data and
analyzing it. This resulted in the consistency/coherence of all the sections within our analysis.
We have always managed, as a team, to look at one another’s contributions, make comments, and
do revisions that provide cohesion and logical flow to this paper. Throughout the course, we
developed effective communication, cooperation, and leadership skills, which enabled us to
deliver effective outcomes with insightful organizational analysis, impressed by our classmates
and professor.
This project in organizational analysis was a transformational experience that further
developed my collaboration and teamwork skills as a leader. It taught me practical business and
leadership concepts, such as organizational behavior, corporate culture, and human resource
management. This project showed me how to lead by example, create a friendly team dynamic,
and be flexible to challenges and problem-solving situations as a team. We had been so
successful with the project that our professor showed us much appreciation, and we successfully
delivered some value to the company. The experience continued to fuel a genuine desire for
business and leadership. It set me up well to be efficient and practical in future opportunities to
collaborate with others to effect positive organizational outcomes. It went further to note that a
leader has to be a lifelong learner, self-critical, and ready to move out of his comfort zone to
develop his leadership ability.
Leadership
Through
Community
Service
Riddhi Patel
Dr. Marshall
UNIV 4995-M55
June 23, 2024
Introduction
•Led church’s mobile food distribution project
•Expanded food pantry to underserved areas
•Targeted elderly and transportation-challenged families
•First major leadership role assumed
•Continuous community outreach initiative established
Role and Contribution
•
Proposed mobile pantry addressing food deserts
•
Church leadership assigned project development
•
Coordinated donations, volunteers, and routes
•
Managed food storage and transportation logistics
•
Secured funding for mobile pantry vehicle
Communication
•Developed diverse communication skills leading project
•Presented vision to potential partners/donors
•Enhanced public speaking and pitching abilities
•Implemented internal communication strategies regularly
•Utilized newsletters/social media for updates
Outcome
•Distributed 15,000+ pounds of food
•Served 500+ households in six months
•Established regular distribution routes citywide
•Fostered community connections beyond food
•Inspired similar initiatives and partnerships
Conclusion
•Discovered leadership and problem-solving skills
•Learned value of delegation and trust
•Gained deeper understanding of social issues
•Recognized importance of sustainable solutions
•Solidified commitment to community service
1
The Inevitability and Impact of AI on Jobs
Riddhi Patel
University of Memphis
UNIV 4995-M55
Dr. Marshall
July 05, 2024
2
The Inevitability and Impact of AI on Jobs
The fast development of artificial intelligence (AI) is likely to change worldwide
employment completely. Once limited to the domain of science fiction, this technological
revolution is now a somewhat familiar influence in daily life. From virtual assistants to driverless
cars, artificial intelligence technologies are transforming sectors and questioning conventional
employment ideas at an unheard-of speed. The way artificial intelligence might affect jobs is
astounding. According to a Goldman Sachs 2023 analysis, artificial intelligence might replace
the equivalent of 300 million full-time employees (Goldman Sachs, 2023). Concerns about
extensive job displacement arise when artificial intelligence systems grow more competent and
can complete what are considered human duties. Still, the story around artificial intelligence and
jobs is not one of replacement. Although artificial intelligence will drastically change the
employment market, it will also create hitherto difficult-to-predicted new businesses, jobs, and
possibilities. This technological change will force a fundamental review of skill development and
education strategies in readiness for a time when human workers and artificial intelligence
systems coexist.
Current State of AI in the Workplace
While the incursions of artificial intelligence in several spheres of the global economy are
undeniable, it’s crucial to maintain a balanced approach. The financial services sector has rapidly
adapted to AI technologies for algorithmic trading, fraud detection, and customer care chatbots.
AI systems are revolutionizing healthcare with individualized treatment plans, drug discovery,
and diagnostic imaging (Acemoglu et al., 2022). Predictive maintenance, quality control, and
supply chain optimization—all of which apply to the manufacturing sector—have welcomed
artificial intelligence. Retailers use artificial intelligence for demand predictions, tailored
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suggestions, and inventory control. As driverless cars and AI-powered logistics systems emerge,
the transportation sector is transforming (Grigorescu et al., 2019). AI is also applied in the media
and entertainment industries for content generation, recommendation algorithms, and focused
advertising.
Jobs performing routine, repetitive work are often those most vulnerable to automation.
Artificial intelligence is automating basic client questions, scheduling, and data entry in the
administrative field. AI-powered robots can do exact, repetitive jobs faster and more accurately,
replacing factory workers (Snell & Gekara, 2022). AI systems are replacing responsibilities in
data analysis, risk assessment, and even some facets of financial advice in the financial industry.
AI systems often handle some aspects of legal work, including contract interpretation and
document inspection (Khaleel et al., 2023). Self-checkout technologies and computerized
inventory control are cutting demand for cashiers and stock clerks in the retail industry. AI is
starting to automate artistic professions such as graphic design, music composition, and simple
article writing.
In many different sectors, including artificial intelligence in the workplace has resulted in
notable increases in efficiency and output. More informed decision-making and strategic
development are made possible by AI systems processing enormous volumes of data at rates well
above human capacity (Pereira et al., 2021). AI-powered robots can work nonstop in production
without tiredness, boosting output and lowering mistakes. By handling several questions at once,
customer service chatbots can speed up responses and raise customer satisfaction (Grigorescu et
al., 2019). Predictive maintenance powered by artificial intelligence in sectors including aviation
and energy has shortened downtime and extended equipment lifetime. AI helps in quick
diagnosis and treatment planning in healthcare, potentially saving lives. AI frees human workers
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to concentrate on higher-value activities requiring creativity, emotional intelligence, and
sophisticated problem-solving skills by automating routine jobs, promoting innovation and
productivity.
Job Displacement Concerns
Forecasts of employment losses resulting from artificial intelligence range considerably,
reflecting the uncertainties around this fast-developing technology. The change in labor division
between humans and machines might cause 85 million jobs to be displaced by 2025, according to
a 2020 World Economic Forum estimate (Gregg, 2024). However, the same study also foresaw
the rise of 97 million new positions fit for this new division of work (Gregg, 2024). These
forecasts draw attention to the possible significant disturbance of the workforce. Job
displacement does not always translate into unemployment since people may move into other
sectors or positions. Still, the speed and scope of this change provide serious difficulties for
companies, employees, and legislators equally. The actual degree of job displacement will
probably rely on elements including the speed of artificial intelligence adoption, legal contexts,
and the flexibility of educational and training systems.
Adopting artificial intelligence on a large scale in the workplace might have far-reaching
social effects. It could result in more pay disparity between individuals whose employment runs
the danger of being automated and high-skilled professionals who complement the technology of
artificial intelligence and thereby boost their productivity and salaries (Mirbabaie et al., 2021). It
would thus lead to something sometimes referred to as a hollowing-out of middle-skill
employment, hence widening the divide between the rich and the poor. Mass job losses might
cause tremendous strain on employment insurance programs and other safety nets, thus fueling
social discontent. The regional patterns of job losses will be out of line with the new employment
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generated, causing localized economic suffering that might inspire migration. Education systems
could find it challenging to keep up with the fast-evolving relevance of necessary abilities,
generating a gap that stunts development (Grigorescu et al., 2019). Consequently, a higher
concentration of artificial intelligence skills in a small number of big companies would help to
lower competition and boost market concentration. These possible effects highlight the
importance of proactive policies that control change and guarantee that the advantages of
artificial intelligence are distributed across different countries.
New Job Opportunities Created by AI
The spread of artificial intelligence technology has spawned a variety of new
employment opportunities centered on system development, application, and maintenance. The
design and construction of AI algorithms and models depend on the need for artificial
intelligence engineers and machine learning experts (Acemoglu et al., 2022). Preparing and
evaluating the enormous volumes needed to train artificial intelligence systems depend critically
on data scientists. Emerging as indispensable experts charged with ensuring AI systems are
created and used correctly, AI ethicists address problems of bias, privacy, and social effect
(Mirbabaie et al., 2021). Explainable artificial intelligence has opened doors for experts to
understand and present the decision-making processes of sophisticated AI systems. AI trainers
also have to optimize machine learning models and raise their performance. AI auditors must
evaluate and approve increasingly common artificial intelligence systems for adherence to
ethical norms and legal requirements.
Integration of artificial intelligence has driven expansion in several sectors and generated
fresh business models and prospects. Personalized medicine, drug discovery, and AI-assisted
diagnostics are just a few areas where the healthcare industry is seeing notable growth that would
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necessitate personnel combining medical knowledge with AI experience (Secinaro et al., 2021).
AI-driven advances in algorithmic trading, fraud detection, and personalized banking in the
financial technology (fintech) sector are filling opportunities for experts who know finance and
artificial intelligence. Growing in the automotive and transportation industries, the new field of
autonomous vehicles calls for experts knowledgeable in artificial intelligence, robotics, and
transportation systems (Amann et al., 2020). The cybersecurity sector is increasing as artificial
intelligence is being applied more and more to identify and stop advanced cyberattacks.
Furthermore, the field of education technology is expanding as personalized tutoring platforms
and AI-powered adaptive learning systems find popularity, generating possibilities for teachers
with AI knowledge.
A new employment category centered on human-AI cooperation is developing as
artificial intelligence systems grow more advanced. Management of the integration of AI
systems into current processes and optimization of the division of labor between people and
machines depend on AI orchestrators. Refining AI outputs and offering the contextual
knowledge AI may lack depend critically on human-in-the-loop experts. AI-assisted designers
and content makers in the creative sectors are using AI tools to improve their work and offer the
creative direction AI cannot mimic (Khaleel et al., 2023). Professionals able to efficiently apply
artificial intelligence to improve human decision-making in challenging fields such as healthcare,
finance, and urban planning are finding employment in augmented intelligence. AI-human
interaction designers must build seamless and straightforward interfaces between AI systems and
their human users as they are deployed in customer-facing positions, ensuring that technology
improves rather than replaces human relationships.
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The development of artificial intelligence is drastically changing the work scene
worldwide and offers significant benefits and serious problems. Although job displacement
driven by artificial intelligence is a real issue with considerable workforce effects estimates, it
also creates new sectors and positions. From financial to creative domains, this technological
change influences many different areas. Emerging jobs in AI development, application, and
human-AI cooperation point to the idea that artificial intelligence will fundamentally alter the
employment market while generating new, erratic opportunities. The certainty of AI’s impact on
employment calls for preemptive actions among all the players. People should give constant
learning and adaptation a top priority. Companies should deliberately include artificial
intelligence when considering ethical factors. Policymakers have to create laws that strike a mix
between worker safety and creativity. Harnessing AI’s potential and minimizing its difficulties
depends on a cooperative approach.
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References
Acemoglu, D., Autor, D., Hazell, J., & Restrepo, P. (2022). Artificial Intelligence and Jobs:
Evidence from Online Vacancies. Journal of Labor Economics, 40(S1), S293–S340.
https://doi.org/10.1086/718327
Amann, J., Blasimme, A., Vayena, E., Frey, D., & Madai, V. I. (2020). Explainability for
artificial intelligence in healthcare: a multidisciplinary perspective. BMC Medical
Informatics and Decision Making, 20(1).
https://bmcmedinformdecismak.biomedcentral.com/articles/10.1186/s12911-020-013326
Goldman Sachs. (2023, April 5). Generative AI Could Raise Global GDP by 7%. Goldman
Sachs. https://www.goldmansachs.com/intelligence/pages/generative-ai-could-raiseglobal-gdp-by-7-percent.html
Gregg, I. (Indy). (2024). Council Post: The Future Of Work: Embracing AI’s Job Creation
Potential. Forbes. https://www.forbes.com/sites/forbestechcouncil/2024/03/12/the-futureof-work-embracing-ais-job-creationpotential/#:~:text=The%20World%20Economic%20Forum%27s%20Future
Grigorescu, S., Trasnea, B., Cocias, T., & Macesanu, G. (2019). A survey of deep learning
techniques for autonomous driving. Journal of Field Robotics, 37(3).
https://doi.org/10.1002/rob.21918
Khaleel, M. I., Safran, M., Alfarhood, S., & Zhu, M. (2023). A Hybrid Many-Objective
Optimization Algorithm for Job Scheduling in Cloud Computing Based on Merge-andSplit Theory. Mathematics, 11(16), 3563. https://doi.org/10.3390/math11163563
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Mirbabaie, M., Brünker, F., Möllmann, N. R. J., & Stieglitz, S. (2021). The rise of artificial
intelligence – understanding the AI identity threat at the workplace. Electronic Markets,
32(1), 73–99. https://doi.org/10.1007/s12525-021-00496-x
Pereira, V., Hadjielias, E., Christofi, M., & Vrontis, D. (2021). A systematic literature review on
the impact of artificial intelligence on workplace outcomes: A multi-process perspective.
Human Resource Management Review, 33(1), 100857.
https://doi.org/10.1016/j.hrmr.2021.100857
Secinaro, S., Calandra, D., Secinaro, A., Muthurangu, V., & Biancone, P. (2021). The role of
artificial intelligence in healthcare: a structured literature review. BMC Medical
Informatics and Decision Making, 21(1). https://doi.org/10.1186/s12911-021-01488-9
Snell, D., & Gekara, V. (2022). Re‐examining technology’s destruction of blue‐collar work. New
Technology, Work and Employment. https://doi.org/10.1111/ntwe.12259
RIDDHI PATEL
M E M P H I S ,
T N |
( 7 3 1 ) – 2 2 0 – 5 2 2 8 | R D P A T E L 2 @ M E M P H I S . E D U
PROFILE SUMMARY
Over five years of hotel operations and leadership expertise make this results-driven hospitality
professional. I have a demonstrated ability to enhance customer satisfaction, streamline
procedures, and oversee productive teams. I am looking to use my excellent communication and
problem-solving abilities as an assistant general manager.
SKILLS
• Proficient in Microsoft
Office Suite (Word, Excel,
PowerPoint), Google
Suite, and Slack
• Certified in CPR and First
Aid
• Working knowledge of
hotel property management
systems (Opera, OnQ)
• Employee
Development
WORK EXPERIENCE
Assistant General Manager
June 2021- August 2024
Hilton Hotel, Memphis, TN
Assisted General Manager in overseeing daily operations for a 250-room property with
$10M annual revenue
Managed a team of 50 employees across front desk, housekeeping, and maintenance
departments
Implemented process improvements that increased guest satisfaction scores by 15% and
reduced operating costs by 10%
Developed and monitored an annual budget of $2 million, ensuring adherence to financial
targets
Collaborate with sales team to develop strategies for increasing group bookings and
revenue.
Front Desk Supervisor
April 2015 – June 2020
Marriott Hotel, Memphis, TN
Supervised a team of 10 front desk agents, ensuring efficient check-in/check-out process
and high-quality customer service
Handled escalated guest complaints and issues, finding mutually beneficial resolutions
promptly
Trained new hires on hotel policies, procedures, and customer service standards, reducing
onboarding time by 20%
Assisted in developing and implementing a new upselling program that increased
ancillary revenue by 15%
EDUCATION
Bachelor of Business Administration in Organizational Leadership
University of Memphis, Memphis, TN
Expected Graduation:
GPA: 3.8
Relevant Coursework: Organizational Behavior, Human Resource Management, Financial
Management, Operations Management
HONORS/ ACHIEVEMENTS
Dean’s List, University of Memphis, Fall 2023 – Spring 2024
Outstanding Student Leader Award, University of Memphis, May 2023
Employee of the Month, Hilton Hotel, October 2022, March 2023
CERTIFICATIONS Certified Hotel Administrator (CHA), Certified Guest Service
Professional (CGSP), ServSafe Food Protection Manager Certification
Leadership Experience
Treasurer, Student Government Association, Aug 2023 – March 2024
University of Memphis, Memphis, TN
Managed budget of $50,000 for student organization and campus-wide events
Allocated funds to student groups based on defined criteria and goals, ensuring fair and
transparent distribution
Collaborated with the executive board to plan and execute 10+ events per semester,
increasing student engagement by 25%
Volunteer, Memphis Food Bank, Jan 2020 – Present
Assist in sorting and distributing food donations to local families in need.
Coordinate with a team of 20+ volunteers to ensure an efficient and accurate distribution
process.
