Resive letters and memorandum

BusinessCommunications Autumn, 2013

Hilda Zuniga

Correspondence Revisions

Passport Music Designs, Inc.

Professor Ruth E. Levy

Do not use full justification; it makes your text less readable.

The language in this message is too stiff and formal. Please check the posted solution, and revise the message to reflect a more natural tone. Also, you need a specific date by which the forms have to be returned.

October 9, 2013

Mr. Bernard Olsen,

155 Main Street

Elmsford, NY 10523,

Dear Mr. Olsen,

Thank you for your order for Building a Computer Music Library. I am contacting you with regards to your financial information. Since we do not have the necessary financial information about you, we cannot ship your order at this time. However, we have enclosed the appropriate forms. Please take your time in answering all questions in the form, and submit the answers to us on time.

When satisfactory data concerning your credit reputation has been established, copies of Building A Computer Music Library will be forwarded to you. A reprint from our monograph, Music Today is enclosed for your interest. We are hoping to hear from you soon.

Sincerely

,

Hilda Zuniga

Customer Service

Manager

xx

Enclosure

October 9, 2013

Mr. and Mrs. Lawrence Mauro,

293 Evandale Road

Akron, OH 44302,

Dear Mr. and Mrs. Mauro:

We received your letter requesting for information about our new spring music program for elementary school students. I am very pleased would like to inform you that your son Jeremy is eligible.

In order for you to learn more about our program, you are invited to attend our Open House on Friday, October the 25th. on a Friday. At that time, our music teachers will be available to answer all your questions.

We are certain thathope your son will find an instrument that he likes from the wide selection that we will be having on display that day. PleaseWe would like you to complete the attached form and returning it to us by October 17within a week., as confirmation of your attendance.

We are looking forward to greetinghope you and your son and hope you will enjoy the Open House.

Sincerely

Hilda Zuniga
Customer Service Manager

xx

Attachment

October 9, 2013

Mrs. Sharon Bartlett,

24 Plainview Road

Eastchester, NY 10709

Dear Mrs. Bartlett:

Thank you for your order of October 2 for I am contacting you with regards to the order you made on one of our products, Intertrack sequencing software–Version 5.0. There was such an overwhelming demand for this productWe would like to inform you that our entire stock of Intertrack sequencing software–Version 5.0 is completely exhausted and your order can not be filled at this time.

We will be pleased to refund your payment of $575. for the order that you made.

The good news is that Version 6 has just arrived. It has 40 percent more memory space and five times the speed as well as 24-hour customer support. We know you will agree that these enhancements more than justify the modest $50 increase in price. If you wish to place an order for the shipment of Version 6.0, please send an additional check for $50. will be made.

Kindly contact us in advance if you wish to place an order for the Version 6.0. The $50 additional payment for this product is as a result of the product improved quality, faster speed as well as additional memory space.

Whatever you decide, Passport Music Designs is committed to providing the finest computer music applications with unsurpassed customer service. I am looking forward to hearing from you soon.

Sincerely

Hilda Zuniga
Customer Service Manager
xx
Attachment

TO: Mrs. Andrea King

FROM: Hilda Zuniga

DATE: October 9th 9, 2013

SUBJECT: PERMISSTION TO USE FOURTH FLOOR CONFRENCE ROOM

May I please use the Fourth Floor conference Room on Monday, October 21, from 9 to 10:30 a.m. to meet with the Programming Department.

I would like to inform you that the undersigned has been permitted to use the conference room with the programming department in the fourth floor on the 21st of October between 9:00 am and 10:30 am.

If the room is already booked, please notify meus so that other arrangements can be made.

October 9, 2013

Professor Charles W. HugheHughess,

Music Department,

Oberlin College

College Way,

Oberlin, OH 46781

Dear Professor Hughes:,

Thank you for I recently received your letter of October 5 in which you requested for 30 copies of Passport’s “Transpose It” software. We are very pleased to have Today we sent one copy and site license of the above-mentioned software to you.

We are also proud that our software is being used to support your music education curriculum.hope that you will select the software that you had desired.

If you need further information, please contact me.

Sincerely

Hilda Zuniga
Customer Service Manager
xx
Enclosure

(nothing is enclosed with the letter; the software was sent separately)

Avoid using the pronoun “you,” since this memo is being addressed to the president of the company, who obviously would not be attending classes.

TO: Joyce Chapman, Director of Education

FROM: M. E. Ross, President

DATE: October 9, 20139th October 2013

(BE SURE YOU FORMAT THE DATES CORRECTLY)

SUBJECT: TUITION REIMBURSEMENT

Attached Below is a copy of the policy that has been approved by the Board of Directors. Thise policy addresses on tuition refunds to teachers who take advanced courses in music theory, composition, and conducting. The policy was initiated since we are committed to supporting every teacher who wishes to improve his or hertheir techniques.

The following requirements must be met if a teacheryou wishes to receive a refund:

· The course must be approved in advance by Joel Rossen

· The teacherYou must earnget a grade of B or higher

· Applications must have been submitted by August 1 for fall courses and January 15 for spring courses

Please Kindly contact me if you need any clarification.

October 9, 2013

Ms. Diana Barnes

307 West 36th Street

New York, NY 10041

Dear Ms. Barnes

Having reviewed more than 50 applications for our field representative position, we would like to notify you that you are our top choice for becoming one of our sales team members.

Before we can move to the next step, we need to verify that you have completed theWe would like to inform you that you have been invited to our office here in Akron so as to conduct open discussions about this position. We would like you to provide us with your current transcripts so that we may verify whether you completed the course in computer/digital music software applications that you began at SUNY Purchase last September. Please send us a copy of your current official transcript as soon as possible.

Please note that we cannot proceed with you application further unless you provide us with this information.

Thank you in advance.
Comment by Ruth: Do not thank anyone in advance; it is rude and presumptuous.

Sincerely

Hilda Zuniga
Customer Service

xx
Enclosure

Nothing is enclosed.