RESEARCH TOPIC 2

 

Research Project-Week Two

You will receive feedback on the previous week’s assignment by Sunday 11:59pm.  Before you complete your Week Two assignment, please read your instructor’s comments about your Week One assignment, as well  as this week’s lecture. Be sure to include any suggested changes in your project going forward.

In a three- to four- page paper (not including the title and reference pages), provide

• A revised version of your introduction, research question, background research, and hypothesis. Your revisions must be based on your instructor’s feedback.
• A discussion of any ethical concerns you might encounter while doing your research.
• Some preliminary thoughts about your research design.  (This will change over the next few weeks, but it is useful to think about this early).
• Ideas about how you might approach sampling data for your research.
• A reference list documented in APA style as outlined in the Ashford Writing Center.

Your paper must be formatted according to APA style as outlined in the Ashford Writing Center.

Carefully review the

Grading Rubric (Links to an external site.)Links to an external site.

for the criteria that will be used to evaluate your assignment.

Running head: SERVICE QUALITY IMPROVEMENT

1

SERVICE QUALITY IMPROVEMENT

2

Service Quality Improvement

Ryan Magana

BUS642 Business Research & Tools

Ashish Godbole

December 18, 2017

Service Quality Improvement

Background information

Quality management is considered as an essential aspect of an organization that ensures consistency of services and productions. This research investigates on how an organization can develop and adopt processes to enhance its quality management systems. These processes are cycles that an organization can use to fix some of its shortcomings and reduce the number of errors and risks in the organization’s operations. The formulation of processes and procedure for a successful quality improvement in an organization should consider five significant sectors. They are; continuous improvement, managerial involvement, customer satisfaction, measurability and recording of quality, and organizational support.

The management dilemma

This research addresses how one can incorporate the best practice to improve an organization’s operation and how it relates to its employees and customers. Some of the processes have described by different individuals and institutions, and they have been practically proven to bring positive results towards quality improvement. An example is the Shewhart model of quality assurance; PDCA which means Plan, Do, Check, and Act (Vasconcellos, 2004). Ultimately, the research will address the different stages and phases in a company’s quality management system and propose on the best practice to enhance each of these stages.

Research questions and hypothesis

Research question: How can you improve the quality and service of goods and services provided to consumers?

Hypothesis: By creating processes and procedures it will allow for better over management of the company’s ability to produce or service the customer.

Summary

ISO 9000:2000 is a quality management system which benefits a company in improving the quality of products as well boost employee performance (Evans, & Lindsay, 2008). This is a basic tool for any company which wishes to develop its quality management system. I believe that by using this tool, a company can adequately examine the different processes and incorporate some of the ISO 9000 approaches to correct the different management and quality challenges.

References

Evans, J. & Lindsay, W. (2008). Managing for quality and performance excellence. Mason, OH: Thomson/South-Western.

Vasconcellos, J. (2004). Quality assurance for the food industry: a practical approach. Boca Raton, FL: CRC Press.