Qualtiy Management short answer

Please see the attached document need back by 16:30 current time is 15:21

 

Short answer only required

1. (TCO 6) Answer the following three parts relating to the transformational leadership theory:
A. Discuss the leadership style that would be used if maturity level of the follower was able and willing.
B. Discuss the leadership style that would be used if maturity level of the follower was unable but willing.
C. Discuss the leadership style that would be used if maturity level of the follower was able but unwilling.

2. (TCO 11) Describe the six basic steps required to build the House of Quality. Describe, in general, where in the House customer and technical requirements are located.

3. (TCO 6) What is the purpose of a SWOT analysis in strategy development?