Quality Management

Quality Management (Knowles) Chapter 5 – pp. 38-50, Chapter 14 – pp. 167-176

http://asq.org/learn-about-quality/iso-9000/overview/overview.html

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Back to Basics: ISO 9001 Made Easy

ISO 9000: Is it Worth It? 

Part 1

Do you think that the benefits an organization gets from an ISO9001 certification is worth the cost, time and paperwork required? Discuss the benefits and advantages, real or claimed, and the costs of a certification.

Please answer in 200 words or more. As usual, use your own words – please do not copy and paste from a web site. Be sure to reference your sources.

Part 2

In the learning journal, you should record your activities, and record problems you may have encountered, as well as your notes and thoughts about the material. In addition, you should consider the following questions for reflection:

Search the Internet to find current registration trends for ISO9000. What did you find? How widespread is ISO9000 in your region of the world compared to other regions?

Please answer these questions in 300 words or more. Your answer should reflect your personal experience and should be thoughtful and introspective.

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