QUALITY MANAGEMENT

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GeneralInformation

All submissions to be electronic in MS Word format with a minimum of 20 typed words.
All answers must be clearly identified as to which task and question they refer to. All
work must be submitted through Learnzone.

Where a word count has been specified, the submission must be within ±10% of that
value. Graphs, screenshots, photographs and illustrations are not counted toward the
word counting.

All answers must be supported with proper referencing of all articles, books, websites
and materials being used.

Case Study

To complete this assignment, select one of the following engineering businesses
relevant to your engineering speciality (electrical and electronics/mechanical) to refer to
in your answers throughout this assignment:

1. A motor vehicle manufacturer such as Toyota
2. Electric power industry (generation, transmission and distribution) or electric

power equipment manufacturing (generators, transformers, cables, etc…)
Alternatively, you can select your employer business as a case study and refer to in
your answers.

Task 1 – Learning Outcome 1.1

Explain the principles of TQM in relation to a specific application.

Total Quality Management (TQM) is a management method used to enhance quality
and productivity in engineering businesses. It is a complete system that works across
business and involves all departments, functions, employees and also extends to
include suppliers and customers. Provide an overview of the specific engineering
application you have selected including main functions and size of the business and
define and explain three of the following quality management principles relevant to the
selected business:

1. Customer Focus
2. Leadership
3. Improvement of people
4. Process approach

5. System approach to management
6. Continual improvement
7. Factual approach to decision-making
8. Mutually beneficial supplier relationships
(600 words)

Task 2 – Learning Outcome 1.2

Evaluate management structures that can lead to an effective quality organisation

In a competitive industrial world, quality assurance and changing business and
organisational structure are used to gain high customer satisfaction through service
reliability and product reliability. For the selected engineering application, evaluate two
key roles in the management structure and explain how can they contribute to effective
quality assurance and high customer satisfaction.

(250 words)

Task 3 – Learning Outcome 1.3

Analyse the application of TQM techniques in an organisation

Briefly describe the term Total Quality Management (TQM) Analyse the impact of
applying TQM in the selected engineering application on the engineering processes,
production and work flow.

(400 words)

Task 4 – Learning Outcome 2.1

Identify the key factors necessary for the implementation of a QA system within a given
process.

Identify three key factors necessary for the implementation of a quality assurance (QA)
system within any processes of the selected engineering business. Describe in detail
how these factors can be used to improve the quality of the product.

(250 words)

Task 5 – Learning Outcome 2.2

Interpret a given internal and external quality audit for control purposes.

Internal quality audit procedures and external quality audit bodies are imposed for
quality control purposes of planned maintenance of equipment and condition monitoring
of a product. For the chosen engineering business, provide an example of both internal
and external quality audit and explain how are they used for quality control purposes.

(300 words)

Task 6 – Learning Outcome 2.3

Describe the factors affecting costing.

List and describe how quality assurance factors may affect the costing of the product of
the engineering business you selected. This could involve design, manufacturing and
maintenance costing of the product.

(300 words)

Task 7 – Learning Outcome 3.1

Report on the application of quality control techniques.

Statistical quality control techniques such as standard deviation and control charts are
used for quality control of any business. Investigate and report on the use of one of
these techniques in your selected engineering business.

(250 words)

Task 8 – Learning Outcome 3.2

Apply quality control techniques to determine process capability.

For the chosen engineering business, explain how to apply process control and
acceptance control techniques to determine a process capability of your selected
engineering business.

(300 words)

Task 9 – Learning Outcome 3.3

Use software packages for data collection and analysis.

A computer package such as Excel or Access could be used to collect and analyse the
engineering business data, for example design data, costing data, manufacturing and
human resources data. Provide an example of using Excel, Access or any other
relevant software package for data (human resources and costing) collection and

processing and analysis for your selected engineering business. An estimated costing
could be provided if actual data are not accessible.

(Equivalent to 300 words)

Note: Recommended resources to be used can be found on LearnZone

End of assessment brief

• General Information

Case Study
Task 1 – Learning Outcome 1.1
Task 2 – Learning Outcome 1.2
Task 3 – Learning Outcome 1.3
Task 4 – Learning Outcome 2.1
Task 5 – Learning Outcome 2.2
Task 6 – Learning Outcome 2.3
Task 7 – Learning Outcome 3.1
Task 8 – Learning Outcome 3.2
Task 9 – Learning Outcome 3.3