Communication and Language
Ibrohim Soliev
CIR Business info and assistance
(おはようございます/こんにちは), welcome to our presentation for 2012’s World Trade Expo in Japan. We are the owners of the Okashi Confectionary Company, predominantly based in Japan. My name is Julie and this is Lauren and Linxi.
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Table of Contents
Geographical location…………………………
Population………………………………………….
Religion………………………………………………
Government……………………………………….
Time Zone…………………………………………..
Currency…………………………………………….
Seasons and Weather…………………………
Hints and Tips…………………………………….
Support Agencies………………………………..
Promotional Package………………………….
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Wendy Smith
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Wendy Smith
Japan
Island nation in north-eastern Asia
Chain of over 6,800 islands
Extends along North Pacific and Sea of Japan
Lies between latitudes 24° and 46°N, longitudes 122° and 146°E
Land area of 378,000 square kilometres
Geographical Area and Location
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Wendy Smith
Japan is an island nation in northeastern Asia. It is a chain of over 6,800 islands extending along the North Pacific and the Sea of Japan. The four main islands, from North to South are Hokkaido, Honshu, Shikoku, and Kyushu. Japan, with all of its islands, lies between latitudes 24° and 46°N, and longitudes 122° and 146°E. Japan has a land area of 378,000 square kilometers.
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Population
10th largest population in the world
127 million people
98.5% ethnic Japanese with a small population of foreigners
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Wendy Smith
Wendy Smith
Japan is a densely populated country, and has the 10th largest population in the world. It is home to over 127 million people. The population is composed of 98.5% ethnic Japanese with a small population of foreigners
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Religion
Main religions Shintoism and Buddhism
About 84% Shinto and 71% Buddhists
Tradition to associate family line with local Buddhist temple or Shinto shrine
Shinto, Japan’s oldest religion
Japanese are open to all religions
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Shinto Shrine
Buddhist Temple
Wendy Smith
Wendy Smith
In Japan, the two religions that the majority of people are affiliated with are Shintoism and Buddhism. About 84% of the population is Shinto and 71% are However, most people are Shinto and/or Buddhists because of a longstanding tradition of associating a family line with a local Buddhist temple or Shinto shrine. Shinto is Japan’s oldest and most indigenous religion and many of Japan’s annual festivals come from old Shinto traditions. Japanese people are very open to all religions and allow minority religion groups in Japan to be practiced.
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Government
Constitutional monarchy, with emperor and elected parliament called the Diet
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Wendy Smith
Wendy Smith
Japan’s constitution was revised in 1947 and since then, its government structure has been a constitutional monarchy with an emperor and an elected parliament called the Diet. The emperor of Japan is “the symbol of the state and of the unity of the people” and is a figure very much respected by the Japanese people. On diplomatic occasions, the Emperor acts as the Head of State but within the parliament, he has very limited power. There are three branches of government: legislature, executive and judicial.
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Citizens vote at age of 20
Prime Minister and elected parliament members hold the most power
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Wendy Smith
The national diet consists of two houses: the House of Representatives and the House of Councilors. All Japanese citizens may vote in elections once they reach the age of 20. The Prime Minister is designated by the Diet from among its members and the Prime Minister then appoints the ministers of state to head the executive branch. The Prime Minister of Japan is the chief government officer and along with other elected members of the Diet, they hold the most power. The judiciary is a three level structure with district, high and the supreme courts.
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Time Zone
Japan is (GMT +9)
One hour behind AEST
Two hours behind during daylight saving
Important to keep time difference into consideration when negotiating business
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Wendy Smith
Wendy Smith
Japan is nine hours ahead of the Greenwich Mean Time (GMT +9). It is therefore one hour behind Australian Eastern Standard Time or two hours behind during daylight saving. It is important to keep the one or two hour time difference into consideration when negotiating business in Japan from Australia or vice versa.
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Currency
Official currency of Japan is called the Yen
Third most-traded currency in the foreign exchange market
Can be exchanged at international airports or authorized money exchangers
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Wendy Smith
Wendy Smith
The official currency of Japan is called the Yen. Yen is the third most-traded currency in the foreign exchange market after the Euro and the US dollar. The coins come in denotations of 1, 5, 10, 50, 100 and 500 yen and bank notes are in 1,000, 2,000, 5,000 and 10,000 yen. Yen can be exchanged at international airports or any authorized money exchangers.
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Credit cards accepted at hotels, large department stores
Travellers Cheques accepted by leading banks, hotels, stores in major cities
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Wendy Smith
Wendy Smith
Cash from international credit cards can be withdrawn from Seven Bank ATMs that are available at Post Offices and 7-Eleven stores throughout Japan. These ATM’s accept international cards and the services are available 24 hours a day in a range of languages. The ATM’s that accept credit cards issued abroad display a sticker notice like this one shown on the slide. Credit cards are accepted at hotels and large department stores. Travelers Cheques are accepted by leading banks, hotels, and stores in major cities.
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Seasons & Weather
Located in the Northern hemisphere
Seasons opposite to Australia’s
Japan has four distinct seasons
Average temperature in summer : 25.2 °C
Average temperature in
winter : 5.1 °C
Typhoons bring high winds and torrential rains
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JULIE CHEN, Lauren Lam, Linxi Huang
JULIE CHEN, Lauren Lam, Linxi Huang
Wherever your destination, it is always best to be properly prepared. I would now like to share some useful tips and advice about travelling in Japan. Firstly, as Japan is located in the Northern hemisphere, its seasons are the opposite of Australia’s. Therefore, while we are in autumn now, over in Japan, it is currently spring. Japan has four distinct seasons. In summer, the average temperature reaches 25.2 °C and in winter the temperature is about 5.1 °C average. It is therefore important to bring an adequate amount of warm clothes in winter. In late summer and early autumn, typhoons often bring high winds and torrential rains.
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Hints & Tips
Metro is the most efficient way to get around.
Railways are fast, highly efficient, cover the majority of the country
Be sure to be on time
Pick up a Japan rail pass
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JULIE CHEN, Lauren Lam, Linxi Huang
JULIE CHEN, Lauren Lam, Linxi Huang
Japan has one of the world’s best transport systems, and getting around is usually a breeze as there are many options available. In cities, the metro is the most efficient way to get around. Japan’s railways are fast, highly efficient and cover the majority of the country, making this the transport mode of choice for most visitors. Be sure to be on time as they leave and arrive following the published schedule to the minute. You can pick up a Japan rail pass before you travel to the country, which allows unlimited travel on most JR trains for a fixed period of days.
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Always carry small amounts of yen
Exchange before going
Currency can be used to catch transport or make emergency calls if needed
Learn a few helpful phrases
Purchase travel insurance
consult with doctor for vaccinations and medication
Australian citizens do not require a visa for business trips (90 days or less)
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すみません。。
Wendy Smith
Wendy Smith
Small amounts of yen currency may be needed and exchanging before going to Japan will help to save time and avoid expensive exchange rates at the airport. Currency can be used to catch transport or make emergency calls if needed.
Learning a few helpful words and phrases before you go over to Japan will help you to get around more easily.
Japan is a relatively safe place, with one of the lowest crime rates in the world, but when travelling abroad it is always wise to purchase travel insurance. Travel agents usually offer advice on the most suitable insurance policy. For vaccinations and medication, it is best to consult with your doctor for specific information related to your needs and your medical history.
Australian citizens do not require a visa for business trips to Japan if they are staying for 90 days or less. If your stay is more than 90 days, you must apply for an extension at the immigration authority in Japan or obtain a visa from the Japanese embassy.
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Support Agencies
Australian government’s trade and investment agency
Assists in setting up overseas international businesses
Offer a range of services to help reduce time, cost and risks involved in trading internationally
Austrade
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Wendy Smith
Wendy Smith
There are several Australian based organizations in Japan that can provide additional information or help your business form trade links with Japan. One such organization is Austrade. Austrade is the Australian government’s trade and investment agency. They assist Australian companies in setting up overseas international businesses with their wealth of global business intelligence. They offer a range of services that helps organizations to reduce the time, cost and risks involved in trading internationally.
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Japanese government organization
Works to promote mutual trade and investment between Japan and the rest of the world
Offers support on establishing investment in Japan
Provide specific advice
For more information, visit their website: http
://www.jetro.go.jp/australia
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The Japan External Trade Organisation (JETHRO)
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Wendy Smith
Wendy Smith
It is a Japanese government organization that works to promote mutual trade and investment between Japan and the rest of the world. JETRO works closely with companies in Australia who are looking to enter the Japanese market. Their staff and advisors can provide information about matters such as industrial structures and market shares, Japanese business practices, product sales, and industrial systems, as well as offering advice based on the needs of your company. I would personally recommend the JETRO organization for Australian businesses that wish to expand their trades in Japan.
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Promotional Package
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Mochi
Green Tea
Wendy Smith
Wendy Smith
As part of our presentation, everyone who has attended today will receive our promotional package. They will be by the door on your way out. The package includes Mochis and green tea. Mochi is a traditional Japanese dessert made from glutinous rice and is usually filled with a sweet filling. Green tea contains many anti-oxidants that are beneficial for your health; Japanese people will usually drink hot green tea when having meals. We have also included our business cards and brochures inside the packages.
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Thankyou
Please feel free to contact me for any further questions
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Wendy Smith
Wendy Smith
I hope my introduction to Japan has provided all of you a basic understanding of the country. The basic facts, their religion, the government, time differences, and helpful advice on organizations that may assist you in setting up your own business in Japan. Here is my Business card. If there are any more questions, please feel free to contact me. I will now hand it over to Lauren who will talk to you about Japan’s culture and customs.
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The appropriate display of information (ie line spacing, font style) and the use of colour will be entirely left up to you. However, you must follow the guidelines below. You are to:
|_| Create a MASTER slide and choose either an appropriate design template or create your own background.
|_| Title slide must be included (Name of Company, Country chosen and your name)
|_| Include your name and your team member’s name/s in the bottom left-hand corner of the MASTER slide. This is for easy identification of slide printouts. Place your name first, in capital letters. eg MARY SMITH and John Brown
|_| Create a graphic and/or logo for your business that must appear on the top right hand corner of every slide.
|_| Include a Table of Contents in your slideshow with hyperlinks to slides
|_| Incorporate appropriate graphics/animated GIFs into your slide show.
|_| Include an animation
|_| Incorporate the use of bullets and levels of bullets on either all or most of your slides, whatever is most appropriate.
|_| Make your presentation visually attractive and ensure that you use customized animation appropriately with suitable slide transitions.
|_| Make the slideshow easy to read and note the business’ address and contact details on an appropriate slide.
|_| Include a reference page which includes at least one web address (that used as a sourced for your information) as a hyperlink.
|_| Save the Electronic Presentation according to school policy using a filename that includes your name.
|_| Include a contact details slide (Name of Company, Address, Phone No etc). Include a picture of your business card here.
|_| Use the notes facility in the Electronic Presentation and print the slides in the appropriate view so that the notes can be seen by your teacher.
|_| Include slide numbers
|_| Must have a minimum of 12 slides
In the Electronic presentation that your teacher will mark from their USB stick you must include the following two features:
|_| Include music/sound as well as some motion clips for visual and sound impact on the first slide.
|_| Continuous looping and slide transition timing.
NB – you do NOT need these features in your non-written presentation as they could cause distraction or be a hindrance.
Ibrohim Script BCT
The Japanese Language (Verbal)
The official language of Japan is Japanese. Japanese is the sixth most spoken language in the world, with over 99% percent of the country’s population using it.
Dialects are used in areas, particularly in Kyoto and Osaka, but standard Japanese, based on the speech of Tokyo, has become more popular through the use of television, radio and movies.
NON VERBAL COMMUNICATION
Japanese language might seem aggressive to the people who cannot speak it but it is actually one of the most polite languages in the world. Japanese try to be even more polite with non verbal communication which is a big part of the Japanese communication.
The Japanese believe that turning down someone’s request causes embarrassment and loss of face to the other person. So in a business environment, If the request cannot be agreed to, they will say, ‘it’s inconvenient’ or ‘it’s under consideration’. Instead of giving a straightforward “no” answer.
Face is a mark of personal dignity and means having high status with one’s peers. The Japanese will try never to do anything to cause loss of face. For example, they do not openly criticize, insult, or put anyone on-the-spot.
Since the Japanese strive for harmony and are group dependent, they rely on facial expression, tone of voice and posture to tell them what someone feels. They often trust non-verbal messages more than the spoken word as words can have several meanings. This tells how important the non verbal communication is in Japan.
Expressions to watch out for include inhaling through clenched teeth, tilting the head, scratching the back of the head, and scratching the eyebrow.Frowning is also a serious matter in a conversation. Frowning while someone is speaking is interpreted as a sign of disagreement. However most Japanese maintain an impassive expression when speaking.
It is considered disrespectful to stare into another person’s eyes, particularly those of a person who is senior to you because of age or status. In crowded situations the Japanese avoid eye contact to give themselves privacy.
Non-verbal communication is so vital that there is a book for ‘gaijins’ (foreigners) on how to interpret the signs.
Meeting Etiquette
Greetings in Japan are very formal and ritualized. It is important to show the correct amount of respect and deference to someone based upon their status relative to your own.
. If at all possible, wait to be introduced. It can be seen as impolite to introduce yourself, even in a large gathering.While foreigners are expected to shake hands, the traditional form of greeting is the bow. How far you bow depends upon your relationship to the other person as well as the situation. The deeper you bow, the more respect you show. A foreign visitor (‘gaijin’) may bow the head slightly, since no one expects foreigners to generally understand the subtle nuances of bowing.
Japanese Superstition
Folk wisdom
If you play with fire, you will wet your bed. (It makes children become aware of the danger of fire.)
If you rest just after eating, you will become a cow/pig/elephant. (This means not to be lazy
If you whistle or play a flute at night, snakes will come to you. (This means not to bother your neighbours)
The first dream of a new year will come true
Linguistic superstition
If a funeral hearse drives past, you must hide your thumb in a fist. This is because the Japanese word for thumb literally translates as “parent-finger” and hiding it is considered protection for your parent. If you don’t, your parent will die.
Numbers
There are several unlucky numbers in Japanese. Traditionally, 4 and 9 are unlucky. Four is sometimes pronounced shi, which is also the word for death.[4] Nine is also sometimes pronounced ku, which can mean suffering. Because of these unlucky numbers, sometimes levels or rooms with 4 or 9 in them don’t exist in hospitals or hotels.
Death and the supernatural
You should never sleep with your head in North position or you will have a short life (this is the way a body is laid out at funeral).
Chopsticks should not be stuck upright into food, especially rice. Chopsticks are only stuck upright into rice in the bowl on the altar at a funeral.
Cutting your fingernails or toenails at night is bad luck. If you do so, it is believed that you will not be with your parents at their deathbed
You should never write a person’s name in red ink. This is due to names on graves being red
Animals
Use of the ManekiNeko or “lucky cat”. Many businesses such as shops or restaurants have figures of such beckoning cats. These are considered to be lucky and bring in money and fortune
If you see a spider in the morning, it means good luck so you shouldn’t kill it, but if you see one at night, it means bad luck so you can kill it.
If a black cat crosses your path, something bad will happen.
Silence in Japanese culture.
In times of stress or difficulty during a meeting, the Japanese will often resort to silence in order to release the tension in the room and allow people to move away from the area of difficulty (to preserve harmony which is tantamount). Unfortunately many westerners are extremely uncomfortable with silence in meetings and feel the need to fill the silence with more discussion over the issue the Japanese would rather avoid. (
http://www.worldbusinessculture.com/japanese-business-communication-style.html
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Silence during meetings is not uncommon, even accompanied by closed eyes. While in the West, such a turn of events would signify the meeting is going rather badly, in Japan this indicates a period of reflection; do not interrupt or feel the need to speak and fill the silence.
http://www.expatarrivals.com/japan/doing-business-in-japan