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QUESTIONS :
1
Which of the following is considered a major process flow structure?
Fabrication
Lean Manufacturing
Project
Lead
Time
2
Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?
WBS (Work Breakdown Structure)
MPS (Master Production Schedule)
MRP (Material Requirements Plan)
ERP (Enterprise Resource Planning)
3
There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T’s used to classify poka-yokes?
Trust
Task
Time
Teamwork
4
Which of the following is ISO 14000 primarily concerned with?
Environmental management
Quality management
Continuous improvement
management
Time management
5
Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
Standard deviation
Control charting
Project management
Continuous improvement 6
Which of the following is one of Dr. Eli Goldratt’s rules of production scheduling for optimized production technology?
Utilization and activation of a resource are not the same.
An hour saved at a bottleneck operation does not increase the process flow.
Do not allow bottlenecks to govern the flow of the line.
If you lose an hour at a bottleneck it is better than making scrap.
7
A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors would be classified as an internal component for an organization?
Inventory levels and economic conditions
Market demand and subcontractor capacity
Competitor behavior and current workforce
Current physical capacity and current workforce
8
A project can be segmented into which of the following?
Events
Sub-jobs
Work packages
Success markers
9
In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?
Past elements
Level elements
Cyclical elements
Future elements
10
Which of the following is one of the principles of reengineering?
Leverage high cost employees with lower cost employees.
Have those who use the output of a process perform the process.
Do not select suppliers on the basis of price alone.
Quality at the source
11
Which production process term best describes the situation when activities in a stage of production must stop because there is no work?
Starving
Buffering
Blocking
Staging
12
Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?
Forward looking
Efficient
Agile
Risk hedging
13
What is the starting point in developing a capacity plan for a health care operation?
Forecasting patient demand for a reasonable length of time
Estimating design capacity
Discovery of the bottleneck operation
Determining the effective capacity over time
14
The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:
Slow down production rates until the process is in control.
Introduce controls within the process.
Redesign the process in order to mitigate the bottlenecks.
Utilize SQC (statistical quality control).
15
Which is the one correct value stream principle?
Look for efficiencies in the factory, office, physical, procedural, and technical operations.
Eliminate waste that stops, slows down, or diverts the value stream.
Keep the value stream moving at minimum velocity.
Concentrate on speeding up value-adding operations rather than removing waste.
16
According to the theory of constraints, which of the following financial measurements can be used to measure the firm’s ability to make money?
Return on investment
Dividends
Operating expenses
Sales
17
Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:
Reducing equipment in the production process
Designing products so they can be manufactured by a virtual factory
Simplification of the product by reducing the number of separate parts
Reducing product quality during the assembly process
18
Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
Tree charts
Gantt charts
Pedigree charts
Pareto charts
19
Which of the following is an element that addresses elimination of waste under lean production?
Production ahead of demand
Kanban production control system
Group plant loading technology
Minimized run times
20
Which of the following is usually included as an inventory holding cost?
Quantity discounts
Typing up an order
Breakage
Order placing
21
According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?
An employee
Inoperable equipment
A customer
Product design
22
ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?
1st Party – where a firm audits itself against ISO standards
2nd Party – where a customer audits its supplier
Certification is sought by any firm assuming they pay annual dues.
3rd Party – where a qualified national or international standards/certifying agency serves as an auditor
23
During the implementation of a project, which of the following should be the primary focus of a consulting firm?
People management skills
Application of the learning curve theory
The correct project software
Tools and materials availability
24
In a Gantt chart the vertical axis represents which of the following?
Cost
Revenue
Tasks
Time 25
Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?
Gap analysis
Work sampling
Decision trees
Statistical tools
26
The ability to rapidly and inexpensively switch production from one product to another enables which of the following:
Economies of shape
Economies of size
Economies of scope
Economies of scale
27
Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?
The service package is the major output of the development process.
The service package has the same legal protection available to manufactured goods.
The service process and service product can be developed independently.
Manufacturing is far more capital intensive than services.
28
Which of the following is a characteristic that can be used to guide the design of service systems?
Services cannot be inventoried.
Services businesses are inherently entrepreneurial.
Quality work means quality service.
Services are all similar.
29
Which of the following is the net requirement using an MRP program if the gross requirement is
10,000
and the inventory on hand is
4,000
?
4,00010,000
14,000
6,000
30
Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
Build time
Flow time
Run time
Cycle time
