Question 1
1.
The SBI case at the beginning of Chapter 10 where the women were treated so differently than the men, took place in
Answer
[removed] |
1950’s. |
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1960’s. |
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1990’s. |
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it did not take place; it was made up to make a point. |
4 points
Question 2
1.
________ are qualities of the manager as a person.
Answer
Technical knowledge and skills |
KSAs |
Personal traits |
Value creation skills |
Interpersonal knowledge and skills |
4 points
Question 3
1.
Advantages of teamwork include
Answer
increased productivity. |
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improved job satisfaction. |
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lower absenteeism. |
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both A & B. |
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all of the above |
4 points
Question 4
1.
To understand a manager’s development needs, you must first understand _____.
Answer
the strategic direction of the organization |
the technology of the manager’s unit |
the manager’s unit structure in relation to the rest of the organization |
both B& C |
4 points
Question 5
1.
Which of the following statements about literacy is true?
Answer
About five percent of the North American workforce is functionally illiterate. |
The main reason that employers need to upgrade new employees in literacy skills is that most new employees do not finish high school. |
In the training of literacy skills it is always best to use an outside consultant so employees will not feel embarrassed. |
Graduates from high school often require remedial skills training |
4 points
Question 6
1.
There is a special chapter on management development because
Answer
the manager’s job is clear so we can get very specific about their needs. |
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managers are accountable for success so they are a very important group. |
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managers rely so much on their declarative knowledge. |
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all of the above. |
4 points
Question 7
1.
For the executive job rotation means
Answer
working in different departments of the organization |
going to a subsidiary supplier for a while |
being coached |
it does not take place; job rotation is for managers and below |
4 points
Question 8
1.
An important decisional role for a manager is:
Answer
leader. |
spokesperson. |
entrepreneur. |
liaison. |
4 points
Question 9
1.
In the example of Mary, the hearing impaired Accounting Clerk, which of the following statements is true when she applied for the accounting manager position?
Answer
You needed to be able to hear clearly in the job |
You needed to have a university degree |
She did not have the necessary KSA’s |
She was not informed of the training where she could have gotten the KSA’s |
Both C & D |
4 points
Question 10
1.
The “quid pro quo” type of sexual harassment involves
Answer
using profanity in front of the opposite sex. |
unwanted touching by another employee. |
an offer of some job perks by a supervisor in exchange for sexual favors |
4 points
Question 11
1.
What is the value of orientation training? How can you make sure it is effective?
Answer
30 points
Question 12
1.
Explain employee‑oriented styles. Make sure to include an explanation of the two employee‑oriented styles explained in the text.
Answer