MBA 630 Kennebec Valley Community College Managing a Global Business Paper

This is a Team/Group Project. My portion of theproject is: “Norms and Nations Report,” and Skills Gap Analysis.

The international task force has convened, and you begin working with an intelligent and talented group of colleagues. The CEO, Janet Yoon, has selected only the best for this task force, and you are honored to be among them. To address the issues at hand efficiently and effectively, you first need to complete the task force’s

team agreement

and

project work plan

. This is especially important because the task force is a new group of specialists that has never before worked together, and the members are living and working in different geographic locations with different time zones.

Project 5: Managing a Global Business
This is a Team/Group Project. My portion of the project is: “Norms and Nations
Report,” and Skills Gap Analysis.
Management issues can become quite complex, especially when they arise from
global operations. As part of an international task force, you will investigate
several nuanced cases that touch on the finer points of global management.
Step 1: Prepare for Group Work
The international task force has convened, and you begin working with an
intelligent and talented group of colleagues. The CEO, Janet Yoon, has selected
only the best for this task force, and you are honored to be among them. To address
the issues at hand efficiently and effectively, you first need to complete the task
force’s team agreement and project work plan. This is especially important because
the task force is a new group of specialists that has never before worked together,
and the members are living and working in different geographic locations with
different time zones.
Every member of the team should submit the team agreement and project work
plan to the dropbox located in the final step of this project for review and feedback.
You should try to have these items submitted early in Week 9.
As you prepare for your work with the international task force, listen to the Jailed
in China podcast, which will prepare you for the potential challenges of conducting
business abroad.
In the next step, you will read more details about the first case the CEO needs the
task force to analyze.
When you’ve finished analyzing the ethical aspects of this case, continue to the
next step, in which you’ll consider any legal issues that could affect your decisions.
Step 6: Review the Norms and Nations Case
The task force is doing great. Your team has managed to successfully analyze two
complex cases arising from NBD operations and is now ready to move on to the
third case file the CEO Yoon provided you, the Norms and Nations case file. This
case involves an internal dispute among three of NBD’s executive board
members—the VP of manufacturing, the VP of marketing, and the VP of product
design—arising from a series of mistakes made when distributing a product.
The CEO has asked the task force to write a report with its findings and
recommendations for how NBD should handle this situation. Specifically, the
report needs to answer the following questions:
•
Was the Chinese supplier ethical in shipping more than 300,000 cases made
of real leather instead of the requested faux leather material, even though the
supplier was not charging NBD anything extra for the higher cost of real
leather? Explain why or why not using ethical theory and principles.
•
When the manufacturing VP contacted the Chinese supplier to complain, the
supplier could not understand why NBD was not pleased about receiving a
real leather case, given that NBD was still paying for the less expensive faux
leather one. Is there a cultural difference between customer expectations and
business transactions in the West and in Asia? Explain.
•
As an organization, what strategic errors did the task force observe in the
decision making by various individuals in this situation? By the design VP?
By the manufacturing VP? By the marketing VP?
•
What is the appropriate strategy going forward? Conduct a SWOT analysis
and PESTEL analysis to decipher what NBD should do in light of these
strategic errors.
To answer these questions, you realize that you will need to gather information
about the cultural factors that are in play in this situation, by reading
about managing in a global environment, country cultural differences, and crosscultural ethical business decision making. Although these sources are a great
introduction, you realize that you may need to do some additional research on the
internet and in the library to fully answer the CEO’s questions. The task force
wants to back up its responses with information about relevant differences in
cultural expectations in China, South Africa, and the United States and will
conduct further research on cultural differences and their impact on global business
transactions.
In the next step, you will write your report on the Norms and Nations case.
Step 6: Review the Norms and Nations Case
The task force is doing great. Your team has managed to successfully
analyze two complex cases arising from NBD operations and is now
ready to move on to the third case file the CEO Yoon provided you,
the Norms and Nations case file. This case involves an internal dispute
among three of NBD’s executive board members—the VP of
manufacturing, the VP of marketing, and the VP of product design—
arising from a series of mistakes made when distributing a product.
The CEO has asked the task force to write a report with its findings and
recommendations for how NBD should handle this situation.
Specifically, the report needs to answer the following questions:
•
Was the Chinese supplier ethical in shipping more than 300,000
cases made of real leather instead of the requested faux leather
material, even though the supplier was not charging NBD anything
extra for the higher cost of real leather? Explain why or why not
using ethical theory and principles.
•
When the manufacturing VP contacted the Chinese supplier to
complain, the supplier could not understand why NBD was not
pleased about receiving a real leather case, given that NBD was
still paying for the less expensive faux leather one. Is there a
cultural difference between customer expectations and business
transactions in the West and in Asia? Explain.
•
As an organization, what strategic errors did the task force observe
in the decision making by various individuals in this situation? By
the design VP? By the manufacturing VP? By the marketing VP?
•
What is the appropriate strategy going forward? Conduct a SWOT
analysis and PESTEL analysis to decipher what NBD should do in
light of these strategic errors.
To answer these questions, you realize that you will need to gather
information about the cultural factors that are in play in this situation, by
reading about managing in a global environment, country cultural
differences, and cross-cultural ethical business decision making.
Although these sources are a great introduction, you realize that you
may need to do some additional research on the internet and in the
library to fully answer the CEO’s questions. The task force wants to
back up its responses with information about relevant differences in
cultural expectations in China, South Africa, and the United States and
will conduct further research on cultural differences and their impact on
global business transactions.
In the next step, you will write your report on the Norms and Nations
case.
Step 10: Complete Skills Gap Analysis
INBOX (1 NEW EMAIL)
From: Kenneth Dodger, Vice President, Colossal Corporation
To: You
CC: Simon Barrel, Human Resources Generalist
I’ve heard nothing but good things about your work on the international task force.
I’ve missed your assistance on my case work.
I’m reaching out to let you know that Colossal’s Human Resources department
conducts a 10-week post-project self-evaluation of your skills. Using the same
skills gap analysis file that was sent to you when you began with us, self-evaluate
your project-related knowledge and skills accounting for your growth as you have
worked on the other projects within our organization.
The skills gap analysis will help you identify the skill areas you have enhanced by
completing the previous five projects and will reflect any changes in way you see
the importance of those skills to your career success.
Complete your final skills gap analysis by the end of Week 10. Carefully follow
the instructions below:
•
Use the same skills gap analysis file you used at the beginning of the course
to self-evaluate the knowledge and skills you gained from working with
Colossal. To complete this step, use the Project 5 worksheet by clicking
the appropriate tab on the bottom of the spreadsheet.
•
Use the text box at the bottom of the page to write a reflection of no more
than 500 words that identifies two to three skill gaps you worked to reduce
over the past 10 weeks and discusses whether and how much you improved.
Also reflect on the learning activities you pursued to help you develop your
selected competencies.
•
Submit your updated skills gap analysis to the submission folder located in
the final step of this project.
I’m sure you’ll be pleased with your progress. I’ve CC’d our human resources
generalist on this email as well so they are informed that you have the documents
to complete.
Best,
Ken
When you have completed Step 10, move on to Step 11 where you will submit all
work for Project 5.
Step 11: Submit Your Work to the CEO
By the end of Week 10, submit all of your files to the Assignments folder. Take
note of the recommended delivery dates and file-naming protocols in the table
below:
Check Your Evaluation Criteria
Before you submit your assignment, review the competencies below, which your
instructor will use to evaluate your work. A good practice would be to use each
competency as a self-check to confirm you have incorporated all of them. To view
the complete grading rubric, click My Tools, select Assignments from the dropdown menu, and then click the project title.
•
1.1: Organize document or presentation clearly in a manner that promotes
understanding and meets the requirements of the assignment.
•
1.3: Provide sufficient, correctly cited support that substantiates the writer’s
ideas.
•
1.4: Tailor communications to the audience.
•
1.6: Follow conventions of Standard Written English.
•
2.1: Identify and clearly explain the issue, question, or problem under
critical consideration.
•
2.3: Evaluate the information in a logical and organized manner to determine
its value and relevance to the problem.
•
2.5: Develop well-reasoned ideas, conclusions or decisions, checking them
against relevant criteria and benchmarks.
•
4.1: Lead and/or participate in a diverse group to accomplish projects and
assignments.
•
4.2: Demonstrate the ability to plan and execute a project, articulating clear
objectives and goals for the team.
•
4.3: Contribute to team projects, assignments, or organizational goals as an
engaged member of a team.
•
4.4: Demonstrate diversity and inclusiveness in a team setting.
•
5.1: Develop constructive resolutions for ethical dilemmas based on
application of ethical theories, principles and models.
•
5.2: Assess the implications of legal, ethical and cultural (national) standards
on an organization’s operations in global markets and make
recommendations for appropriate actions.
•
5.4: Resolve workplace conflicts using the optimal approaches and
techniques for the situation and involved parties.
•
6.3: Analyze an organization’s internal strengths and weaknesses for
strategic value.
•
6.4: Develop and recommend strategies for an organization’s sustainable
competitive advantage.
•
7.3: Analyze the implications of civil or criminal wrongs and of product or
service liability laws, and make recommendations to support business
decisions.
•
7.4: Analyze the impact of international and foreign laws on US
organizations acting domestically and abroad.
•
9.3: Apply the principles of employment law for ethical practices and risk
mitigation.
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