Management Interventions

Scenario

You are an HR associate at the Large Technology Corporation (LTC). As LTC has recently experienced rapid growth, your division manager, John Leicke, has approached you to help create a performance evaluation system for LTC. In your meeting, he explains that the current performance evaluation process varies by department and does not have buy-in from employees. Managers feel that the existing process requires too much time to implement. In general, employees at LTC also feel the system is too general and leaves too much room for subjectivity within the evaluation from managers.

To address these issues, John has asked for your assistance in creating a performance evaluation proposal. This proposal should address the perceived issues in the current system and should provide guidelines for creating an effective performance evaluation system. Additionally, John has asked you to develop job goals and performance standards for the customer service department at LTC and to provide strategies for intervention or remediation based on employee scenarios.

Directions

Create a performance evaluation proposal and a performance evaluation sheet for John Leicke, the division manager of the human resources department at LTC. John is asking for your help in pitching this new system to upper management at LTC. He has asked for your advice on how to effectively communicate the need for this plan and the elements of an effective performance evaluation system.

Specifically, you must address the following:

Performance Evaluation Proposal: Your proposal should cover the fundamental aspects of a performance evaluation system. In your proposal, address the following:

Articulate the importance of a performance evaluation system to a corporation.

Outline the specific components of a performance evaluation system.

Determine the performance appraisal method for measuring employees. Be sure to provide a rationale for your choice. For example, will you choose a critical incident appraisal?

Describe a method for getting buy-in from managers and employees, including how both can participate in the performance evaluation process.

Outline best practices to guide managers in giving feedback to employees.

Performance Criteria: Based on your proposal, senior leadership at LTC has decided that the company will use a graphic rating scale to conduct performance appraisals.

Using the provided job description for the customer service representative role, create five to six performance evaluation criteria that could be used to evaluate a customer service representative at LTC.

Using your performance evaluation criteria, choose three employees from the provided scenarios and evaluate the employees using the provided Performance Evaluation Sheet.

Describe whether remediation is appropriate, and describe these steps. Recommend termination if necessary.