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Cottrell Home Daycare
23
Cottrell Home Daycare
Organizational Training: “involves identifying whether training supports the company’s strategic direction; whether managers, peers, and employees support training activity; and what training resources are available.” (Noe, 2008, pg. 98). The Cottrell Home Day Care will be training its employees known as provider’s assistant on the safety of the day care children. As we move along throughout the organizational analysis of the day care we will first look at how the training content could affect our employee’s relationship with our customers. Our training will give employees confidence in communicating with customers on how they are capable of performing key emergency situations such as CPR, and fire drills.
What the partners need to know about the program is the state of Illinois regulated laws of training, a full detail of every training needed necessary for the day care safety as a whole. The program aligns with the strategic need of the business because it meets the safety standards required by the day care laws, and gives a recruiting edge over the competitors. It offers the customers a sense of secure safety.
Organizational resources are always great sources to be devoted to a business especially in child care services. Good organizational resources that are being devoted to Cottrell Home Day Care are: American Heart association which is used to help aid in CPR training, along with Child Care Aware (CAA) a program of the National Association of Child Care Resource & Referral Agencies (NACCRRA), has information for parents and providers and links to local Child Care Resource and Referral agencies (CCR&R). CCA is funded in part by the Office of Child Care, Office of Family Assistance, Administration for Child and Families, U.S. Department of Health and Human Services.
In order for our training to succeed the owner/director of the business has to be patience, knowledgeable of emergency procedures and proficient to be able to teach the peers proper tools in training. What is needed from the peers to succeed, is knowledge, proficiency, patience and the willingness to learn. What features of the work environment that can interfere with training is lack of staff, whether, and a undereducated staff that does not have the concept or ability to learn basic training skills.
Outside of the director of the business itself to help ensure training we will provide a specialist from the Illinois Department of Children Services who will assist in training. After the training is completed the employees will see this training as a reward because now they have learned new techniques that will assist them further in their life’s, knowing how to evacuate a building during a fire drill and especially knowing CPR can help these employee advance them in their careers in child care and can also gain them to higher position in this field.
Task analysis: “results in a description of work activities, including tasks performed by the employee and the knowledge, skills, and abilities required to complete the tasks” (Noe, 2008 pg. 110). The employee’s task regarding the safety of a fire drill procedure will be to gather all of the children evaluate everyone out of the building, and then they will walk to our safe house which is across the street and contact the fire department as well as the parents. We randomly evaluate our employee’s ability to handle these situations in real life by conducting random fire and other safety drills with the children. Training for CPR will consist of a specialist from Pulse CPR coming to the training session and displaying as well as hands on activities to the employees. The task for the employees in this situation is to perform CPR on any child that is enrolled in the day care whether it consists of them being unconscious or possibly chocking from any food. Contacting 911 will also be a task performed by employees if any CPR situation occurred.
Person Analysis “Helps to identify employees who need training, that is, whether employees’ current performance or expected performance indicates a need for training.”(Noe, 2008, pg.102) Person analysis in the business of home day care will be determined if an employee needs training is by their lack of not fully completing fire drills and CPR. If a employee does not follow through with all guidelines of double checking to make sure all children are out of the building, they will need to be trained. If a child is eating and accidentally chokes on their food and an employee is unable to perform proper CPR then that requires for immediate training.
Employee Training
Employee training is whereby businesses identify skill gaps that exist amongst their employees and device strategies to reduce the skill gaps. Employee training thus can be done through lectures, work based training or by an external party. The aims o employee training is to improve employee efficiencies as well as improve employee production quality or increase the levels of output. Organizations that do not conduct training to their employees will experience low production output, a low competitive workforce as compared to their competitors, customer dissatisfaction as a result of the reduced quality of output as well as a reduction in profit in the case of an unskilled daycare providers. For training to be successful and well planed, the trainers need to come up with an employee training schedule. (Sidharth Thakur 2012).
Employee training schedule
When planning a training program for employees, setting up a proper training schedule as well as communicating it to the employees should be the top most priority of any business that want to conduct training to their employees, this should mostly be done by large organizations that want to conduct training to a large number of employees due to the complexity of the training program. Thus an organization training schedule template is what organizations need to inform their employees about how the training program will be conducted. (Stacy 2010) The effectiveness of a training program depends on how well employee’s have been informed about the program as well as the kind of attendance the program seeks. To ensure these two things succeed, the schedule of the training program must be available to all the employees in question before the start of the training program. (Sidharth Thakur 2012).
Contents of an employee training schedule
An employee training schedule contains three important pieces of information, they include
Training Program Details: The top of the training schedule shows the name of the training program, the total number of hours it will take to complete the training, the proposed start and finish date and the name/department of the training coordinator. (Edwards 2010).
Training Summary: The second part will have the basic structure of the training. This will include the training modes as well as how many hours will be dedicated to each of the modules. (Edwards 2010).
Detailed Training Schedule: Here, the hourly schedule for the training program will be detailed out. The other relevant information regarding each sessions such as the time, the place session is the name of the trainer who will be facilitating the training session can be displayed here. Ginny (Edwards 2010).
Those that will be attending are the providers assistants, and the trainers. Cottrell Home Day Care believes that if their employees are well trained, safety will always be higher. We will also be conducting training to the employees regarding communication because we strongly believe that when employees are well trained, output will always remain high.
Training will be conducted by the Illinois Department of Children Services who specializes in training employees on behalf of daycare businesses.
Cost-benefit of your training
Cost–benefit analysis is a systematic process of calculating and comparing results against efforts.
In our case, since we will be conducting training on our sales employees, if sales go up by 20% as a results of training if we assume that the 20% translates to $ 1,000,000 while the costs of training were just $ 200,000, the company would have benefited by $ 800,000 as a result of the training efforts.
In the case of conducting training to our employees in the production department, if production goes up by 40% as a result of the training efforts if we assume that 40% of production increase translates to $ 6,000,000 while the costs o training were just $ 1,000,000, the company would have benefited by $ 5,000,000 as a result of training efforts conducted to the employees in the production department.
ROI(Return on investment).
ROI is the same as benefits, thus benefits of conducting training on the employee assistants= $ 8,000,000.
While the benefits of conducting training on the employees in the production department will be $ 5,000,000.
How training will lead to transfer of training
Employers will first conduct employee evaluation so as to identify the sill gaps of employees. They will then train employees according to the skill gaps that the employees posses. For example, if the provider’s assistant’s lack communication skills, training will be conducted to employees on how they can approach clients.
Training Method’s
The training technique is its most important element in creating an employee that is suitable for the job. In addition adds productivity, progress and a strong employee development.(“Training of employees,” 2011) If an when training is not provided it leads poor performance, and sets trainee up for failure of the employees. The employee’s need to be educated, and of high quality working in the child care industry. The risk factor of working with children is high, and to avoid potential problems that could arise in the event the training was poor. (Bureau of Labor Statistics, 2012) In the following paper, an analysis will be completed of three different training methods that Cottrell Home Daycare has decided on. Once each of the three are evaluated than we will make a conscious choice on the best option.
Interactive Methods this includes group discussions, role playing and quizzes.
(“blr.com,” 2012)
Advantages:
· The interactive sessions will hopefully keep trainees engaged, and potentially will retain more information. which makes them more receptive to the new information.
· Makes learning more enjoyable for the trainees
· Current employees can help pass on their personal knowledge to the newer employee’s.
· This type of training would be helpful in obtaining feedback on the trainer, and how the trainee feels about the information they are learned.
Disadvantages:
· This kind of training can take up a substantial amount of time especially when using quizzes, and discussions.
· Since this form of training is not structured completely the trainer will have to cautiously cover all the necessary information.
Hands on training such as coaching, and performing demonstrations.
(“blr.com,” 2012)
Advantages
· Great training method for teaching the most up to date information
· Through the use of “job shadowing” will help determine their worth on the job immediately.
· Creating a good support system to the employee’s
Disadvantages
· Only is helpful when there is not a large group to train
· This can be an expensive method
· Takes away time from the main caretaker
Blended learning approach (“blr.com,” 2012)
Advantages
· Keeps all kinds of audiences engaged
· Targets a variety of learning styles
· Is helpful when teaching a variety of subject matter
Disadvantages
· Some training may not meet the compliance requirements
· Budget constraint on a small business like a home day care
· Subject matter may not be taught appropriately.
Cottrell Home Daycare has come to the conclusion on what training to use, after having conducted the analysis above. The best approach has been decided by utilizing the learning approach. This will enable us to train our employee’s by using specific methods from different training techniques. The first form of training will be the on the job experience of being a job shadow. This will include time for the employee to practice introductions to the children, participate in activities to get to know them. Showing the interviewee how to clean, and book keep information. Quizzes will be utilized after seminars, by providing them questions to the material having been taught. There are specific certifications that need to be obtained to legally be able to work with children. Combined with the other two interactive discussions will be used to help more preparation by becoming comfortable with the other staff which is just as important as with the children. When deciding on this training method many questions were sub consciously considered. The amount of employee’s in the training, there maybe a few hires, but job shadowing could be arranged one at a time. The amount of space has been assessed to be able to hold discussions in a nice environment. There is appropriate trainers to help with all the material that needs to be covered.
“Evaluation involves the assessment of the effectiveness of the training programs.”(“Training evaluation -,”) Cottrell Home Day Care has created a training evaluation to help immediately fix any potential future problems that may emerge in the training development. To be prepared is essential, to help move forward in a positive direction. In this section of the project we will be determining what exact training is relevant to the provider’s assistant position. A determination in what will help improve the performance of the employee’s. When working in a daycare provider setting it is important that these employee’s successfully retain all the information needed. This includes helping the employees understand why they need to do things a certain way. By considering the service being provided to children during this stage in their life is when one learns the most, and much stress must be pressed on creating this safe, educational, fun environment.
The first part of this assignment is to identify the method of training evaluation, and support the reason for using this method. Based upon Cottrell Home Day Care’s business the appropriate evaluation is called course feedback questionnaire. The amount of training for new provider’s assistant’s consists of a variety of different requirements. This method is also know as SMILE sheets, and will be essential to obtaining information on feedback of the training courses required.(Rae, 2010) In addition, how helpful was the material’s provided, quality of the instructor conducting the training, and environment in which the class took place. Pending on how well the instructor conducted the training much can be learned on quality trainer. If someone has poor reviews then maybe there are changes that needed to be made. Since working with children can be a serious business, there will be an additional method used to measure the amount of information the trainee’s actually retained. This method is identified as a learning measurement, and will include test, interviews, and direct observation.(Rae, 2010) Combining all these methods will ensure you have “A” grade employee’s, otherwise know as top grading in human resource management. Following this paragraph, will include the assessments used to evaluate the training provided.(Gusdorf, 2009)
Business owners cannot afford to not evaluate their training. There are many benefits for the evaluation process which helps improve the over all quality of the training being offered. For Cottrell Home Day Care obtaining feedback through a survey, taking test on important matters, then intergrating in job development. When time is invested and an honest evaluation is conducted than this will go beyond management, but better client relationships. When companies fail to acknowledge issues, then their only digging themselves a hole. There is always improvements that could be made in every business, it is about being proactive.
Evaluation ensures accountability. Training evaluation ensures that training programs comply with the competency gaps and that the deliverables are not compromised upon.
Checking the cost of evaluation ensures that the training programs are effective in improving the work quality, employee behaviour, attitude and development of new skills within the employee within a certain budget. Feedback to the trainer and training evaluation also acts as a feedback to the trainer or the facilitator and the entire training process. Since evaluation accesses individuals at the level of their work, it gets easier to understand the loopholes of the training and the changes required in the training methodology.
In this paper, please note has stated that in the childcare industry, this can be a risky business. The evaluations are to truly see how much information is retained by each employee individually. In order to better understand provided below is a list of all the responsibilities of the provider’s assistant’s. By understanding the roles of this job, is a key factor in understanding there is no room for many mistakes.
According to the Bureau of Labor Statistics the following is the description of responsibilities that must be understood to have a succesful training. Supervise and monitor the safety of children in their care. Prepare meals and organize mealtimes and snacks for children. Help children keep good hygiene. Change the diapers of infants and toddlers Organize activities so that children can learn about the world and explore interests Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime. Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents. Keep records of children’s progress, routines, and interests.
Works Cited
Training Needs Analysis Please Help. (nod). Retrieved From:
http://www.citehr.com/154120-training-needs-analysis-help-please.html
Marcia, Moore. (April 20120). Organizational Training Methods and Policies. Retrieved From:
http://www.ehow.com/list_5954279_organizational-training-methods-policies.html
National Organizations. (n.d). Retrieved From:
http://childcareaware.org/child-care-providers/resources/national-organizations
Health and Safety. (n.d). Retrieved From.
http://ccrs.illinois.edu/parents/healthandsafety.html
Raymond Andrew Noe (2008). Employee Training and Development [4] (VitalSource Bookshelf), Retrieved from
http://online.vitalsource.com/books/0077592182
http://www.brighthub.com/office/human-resources/articles/98919.aspx#
http://www.costbenefit.com/
http://www.denstoredanske.dk/Samfund,_jura_og_politik/%C3%98konomi/Marked_og_velf%C3%A6rd/costbenefit-analyse
http://managementhelp.org/training/basics/reasons-for-training.htm
http://humanresources.about.com/od/training/Training_Development_and_Education_for_Employees.htm
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2012-13 Edition, Childcare Workers, on the Internet at
http://www.bls.gov/ooh/personal-care-and-service/childcare-workers.htm
(visited November 25, 2012)
Gusdorf, M. (2009). Training, design, development and implementation. Society for Human Resource Management. Retrieved from http://www.shrm.org/education/hreducation/documents/09-0171 gusdorf_t and d final
Lawshe, C. H.; Bolda, Robert A.; Brune, R. L. Journal of Applied Psychology, Vol 42(6), Dec 1958, 396-398. doi:
10.1037/h0048894
Rae, L. (2010). Training programme evaluation. Retrieved from
http://www.businessballs.com/trainingprogramevaluation.hrz
Training evaluation – meaning and its benefits. (n.d.). Retrieved from http://www.managementstudyguide.com/training-evaluation.htm
(1996). Kirkpatrick’s four-level training evaluation model analyzing training effectiveness. Mindtools Ltd. Retrieved from http://www.mindtools.com/pages/article/kirkpatrick.htm
ppendix A
This diagram explains the cycle of organizational training by beginning with the needs of the company, monitoring, and ensure the performance standards meet the companies strategic planning.
Appendix B
This task analysis diagram displays how each one of the below steps is included in the task analysis, This process can help master the most complex issues in an organization.
Appendix C
Below is an effective way to understand how to determine which employees in your organization need to be trained a particular way.
I
Cottrell Home Day Care
Please indicate your impressions of Provider’s Assistant training below.
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Strongly Agree |
Agree |
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Disagree |
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1. The training met my expectations. |
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2. I will be able to apply the knowledge learned. |
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3. The training objectives for each topic were identified and followed. |
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4. The content was organized and easy to follow. |
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5. The materials distributed were pertinent and useful. |
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6. The trainer was knowledgeable. |
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7. The quality of instruction was good. |
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8. The trainer met the training objectives. |
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9. Class participation and interaction were encouraged. |
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10. Adequate time was provided for questions and discussion. |
11. How do you rate the training overall?
Excellent
Good
Average
Poor
Very poor
12. What aspects of the training could be improved?
Other comments?
THANK YOU FOR YOUR PARTICIPATION!
Appendix II
Cottrell Home Day Care
Content Evaluation
For each of the following, document two facts that have been learned during each of the seven training seminars.
First Aid/CPR
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Age Appropriate Activities
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ .
Discipline and Behaviour Management
_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________.
Healthy and Safety
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Recognizing and Reporting Child Abuse and Neglect
_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________.
Communicating with Parents
_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________.
Nutrition
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________.
Table of Contents.
ORGANIZATIONAL TRAINING
EMPOYEE TRAINING
TRAINING METHODS
TRAINING EVAUATION
SOURCES CITED PAGE
APPENDIX
