it 402- 0634

College of Computing and InformaticsCase Study
Deadline: Tuesday 05/12/2023 @ 23:59
[Total Mark is 14]
Student Details:
CRN:
Name:
Name:
Name:
ID:
ID:
ID:
Instructions:
• You must submit two separate copies (one Word file and one PDF file) using the Assignment Template on
Blackboard via the allocated folder. These files must not be in compressed format.
• It is your responsibility to check and make sure that you have uploaded both the correct files.
• Zero mark will be given if you try to bypass the SafeAssign (e.g. misspell words, remove spaces between
words, hide characters, use different character sets, convert text into image or languages other than English
or any kind of manipulation).
• Email submission will not be accepted.
• You are advised to make your work clear and well-presented. This includes filling your information on the cover
page.
• You must use this template, failing which will result in zero mark.
• You MUST show all your work, and text must not be converted into an image, unless specified otherwise by
the question.
• Late submission will result in ZERO mark.
• The work should be your own, copying from students or other resources will result in ZERO mark.
• Use Times New Roman font for all your answers.
Description and Instructions
Pg. 01
Description and Instructions
Case Study Objective:
This case study is an opportunity for you to practice your knowledge and to develop
skills of working in teams.
•
Total Marks = 14
Project Report
Presentation
10 marks
4 marks
•
Group Size = 3-4 Members.
•
One group member (group leader/coordinator) should submit all files: Project
Report and Presentation Slides on blackboard.
•
Marks will be given based on your submission and quality of the contents.
Project Report
•
Each Project Report will be evaluated according to the marking criteria mentioned
in each question section.
Presentation
•
Students (Group) need to present their projects (either F2F or Virtual) in week# 14.
(Considered as last week before the final review)
•
The presentation schedule with date and allocated timing will be shared with the
students via Blackboard before the end of Week # 13.
Introduction
Pg. 02
Introduction
In our life we encounter different scenarios in relation to obtaining a service or getting
a product. For example, ordering from an online store, registering for a course, getting
a driver license … etc.
Behind each of these scenarios there is one or more business processes. For this case
study you are required to describe a scenario which has some problems/issues from
your own experience along with the business processes that get executed to give you
the result (product/service). You then need to analyze the current process and identify
the issues then try to resolve them.
Make sure to put the details as per the following questions.
Question One
Pg. 03
Learning
Outcome(s):
CLO1: Explain
the
interdisciplinary
concepts,
theories, and
trends in ES and
their role in
supporting
business
operations.
Question One
4 Marks
A- Your first task is to select a case study (from the real world, preferably
something you encounter in your own life , or you can use the internet, or
any
resource).
It
can
be
related
to
enterprise
systems,
an
organization/store, or any relevant topic.
B- After selecting the case study, describe it in your own words using the
following points.
▪
Clear headline (introduction): It should give the most important
information that describes the case study.
▪
Business process: describe in detail the activity, how the business
process is done, and the main Input and Output. (If there are many
business processes, select one with issues)
▪
The current situation: It describes the current situation based on the
business process. By providing the main points, including the client’s
name/industry, the product/service used, and quick result stats.
▪
The Issues: State the problem/issues, consequences, and any
hesitations in the business process.
Question Two
Pg. 04
Learning
Outcome(s):
CLO4: Design ES
architectural
Question Two
3 Marks
C- Model (As-Is, in other words what is currently being done) process using
BPMN 2.0 using any tool such as Visio. (1 mark)
models for
various business
processes.
D- Then analyze As-Is process from at least two perspectives. (2 mark)
For example, if quality and time perspectives are taken then mention at
least 1 issue related to quality and 1 issue related to time in the process.
Question Three
Pg. 05
Learning
Outcome(s):
Question Three
3 Marks
A- Propose at least two ideas for improving the process of your selected
CLO3: Discuss
case study from any perspective: for example: (a) equipment
the issues and
perspective, (b) employees’ perspective, (c) IT & IS technologies
challenges
perspective, etc.
associated with
implementing ES
and their impacts
on corporate
enterprises.
B- Also explain how your suggestions will solve business process issues.