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1. (TCO1)  A CEO of a local newspaper has noticed that the advertising and subscription revenue has been decreasing. The CEO sets a goal of stopping the decline. The CEO is engaged in (Points : 2)

       organizing
       planning
       controlling
       leading
       communicating

2. (TCO 2) State supported universities receive money from state tax payers. Harvard University’s endowment is so large that Harvard is guaranteed significant income just from the interest the fund generates. The ____ dimension of these competitors is different. (Points : 2)

       legal
       sociocultural
       technological
       political
       economic

3. (TCO 2) AirTran Airlines (formerly ValuJet) has an airplane fleet that is older than those owned by other airlines. This is a potential ____ because it can give the company an image of poor quality or unsafe planes. (Points : 2)

       organizational weakness
       strategic limitation
       entropy
       organizational threat
       organizational opportunity

4. (TCO3) A firm is taking a(n) ____ stance when it actively looks for ways to benefit society as well as meeting its obligations and responding to requests. (Points : 2)

       reactive
       obstructionist
       proactive
       accommodative
       defensive

5. (TCO4) As a manufacturing firm builds a plant in Bolivia, it also has to build an airstrip so that it can get the building supplies and the component parts it needs for operation to the Bolivian facility. The building of the airstrip was necessary because Bolivia has (Points : 2)

       limited natural resources.
       an underdeveloped infrastructure.
       too many competing airports.
       no international trade incentives.
       None of these choices

6. (TCO4) Eric, an American, is an executive coach at Boeing. One of the executives he coaches is from India. Their diverse backgrounds add variety and create more solutions for management challenges. This illustrates the ____ argument. (Points : 2)

       resource acquisition
       systems flexibility
       cost
       marketing
       problem solving

7. (TCO5) A(n) ____ for Quaker Oats Company could be to improve returns for its shareholders by 2% annually. (Points : 2)

       tactical plan
       mission statement
       operational goal
       operational plan
       strategic goal

8. (TCO5) Chelsea Milling Company produces Jiffy Mix and other mixes. The company is the fourth largest baking mix producer, has never spent a cent on advertising, and sells its product for one-half to one-third the cost of its competitors. The company pursues a(n) ____ strategy. (Points : 2)

       guerrilla
       overall cost leadership
       focus
       differentiation
       defender

9. (TCO6) If an entrepreneur were considering a new business, which of the following would be a DESIRABLE characteristic of the industry being considered? (Points : 2)

       Several companies are engaged in highly competitive advertising, which indicates that the product is desirable.
       The new company will sell a newly patented invention that is not yet well known but is expected to dominate the market.
       Start-up costs are high, so only a few companies are in business.
       The new company will be able to sell only to selected buyers.
       Customers have substitute products from which to choose if the new company cannot produce the products as rapidly as needed.

10. (TCO7) Workers in a McDonald’s are trained to cook, clean, fill drinks, take orders, and fill orders. During a shift they work each job for one hour. This is an example of job (Points : 2)

       specialization.
       rotation.
       delegation.
       enlargement.
       enrichment.

11. (TCO7) Desiree is reluctant to take a promotion because it involves moving. She knows little about the area she would be living in. According to the text, the most likely reason for such employee resistance to change is (Points : 2)

       uncertainty.
       threatened self-interests.
       different perceptions.
       feelings of loss.
       facilitation.

12. (TCO8) A manager has been told that she will get a $50,000 bonus if her team meets its quota. She has also been informed that she will be fired if she does not get her team above last year’s total. Which motivation theory is her boss most likely using? (Points : 2)

       Equity theory
       Maslow’s needs hierarchy
       Herzberg’s two-factor theory
       Expectancy theory
       ERG theory

13. (TCO8) A mid-level manager has power within an organization due to the management position she occupies. This kind of power is known as ____ power. (Points : 2)

       referent
       reward
       coercive
       legitimate
       expert

14. (TCO9) You are a manager who has been assigned to a work team that is composed of various functional managers. Which of the following forms of communication would your work team tend to use? (Points : 2)

       Horizontal communication
       Professional jargon
       Downward communication
       Effective communication
       A managerial grapevine

15. (TCO10) MTV has a(n) ____ perspective toward international strategic control. It does not require its various divisions (MTV Europe, MTV Australia, MTV India, MTV Latin America, and so on) to report in frequently. It believes in letting each manager have the authority to respond quickly to environmental changes. These changes do not have to be approved by MTV before they are implemented. (Points : 2)

       administrative
       mechanistic
       centralized
       bureaucratic
       decentralized

1. (TCO1)  Managers can be classified using two classification schemes. Discuss these two classification schemes and how they are interrelated. (Points : 10)

2. (TCO2)  In order to be effective and efficient, CEOs must monitor both the internal and external environments. Is it more important for the CEO to monitor the organization’s external or internal environment? Why? (Points : 10)

3. (TCO3) You have recently been assigned as the ethics officer for your organization, as part of your responsibilities you have been asked to write a code of ethics. Discuss the three areas of special concern for managerial ethics that you will need to address specifically in the code of ethics. (Points : 10)

4. (TCO4)  You are a CEO of a mid-size manufacturing firm; the firm has recently become much more diverse. Describe the three strategies you can implement that your firm can use to manage diversity and multiculturalism. (Points : 10)

5. (TCO5)  Discuss short-range plans; include a brief description of the various types of short-range plans. Give a business example of each type of plan; do not use the examples in the text. (Points : 10)

6. (TCO6)  A new business can be started either from scratch or by buying an existing business. Which method seems best to you? Explain your answer. (Points : 10)

7. (TCO7)   Briefly discuss the common bases for departmentalization. Give an example of at least two types of departmentalization at your place of work or at a local store. (Points : 10)

8. (TCO8)   Briefly explain what is meant by objective and judgmental performance evaluation.  Discuss two methods of judgmental evaluation. (Points : 10)

9. (TCO9)   As a manager, in what types of situations should you use written communication? Briefly discuss the reasons why written communication would be best in these situations. (Points : 10)

10. (TCO10)   In your opinion, which two characteristics of effective controls are the most important? Why? (Points : 10)

1. (TCO2)   Describe and discuss an organization’s task environment. Discuss how the elements within the task environment would impact an organization such as Microsoft Corporation. (Points : 20)

2. (TCO3)   Describe the four approaches organizations adopt toward social responsibility. Do you think an organization uses the same approach every time? Why? (Points : 20)

3. (TCO4)    You have been recently hired as a general manager of a family owned restaurant whose owners have decided to open up a second restaurant; most of the employees at the existing restaurant are members of the extended family. The owners feel that they should have a more diverse group of employees in both restaurants and have asked your opinion as to whether or not they should divide the current employees between the two restaurants or keep all the employees at the existing restaurant and hire a diverse group of employees for the second restaurant. Discuss the advantages and disadvantages of a creating diverse workforce in both restaurants. (Points : 20)

4. (TCO5)   Managers must make decisions on a regular basis, and often these decisions are affected by one or more behavioral elements.  Discuss how these behavioral elements (intuition, political forces, risk propensity, ethics, and escalation of commitment) affected a recent decision that you had to make. (Points : 20)

1. (TCO5)   Assume that you are the manager of an organization that has a routine way of performing a task and now faces a major change in how it performs that task. Using Lewin’s model, tell what steps you would take to implement the change. Using the comprehensive approach, tell what steps you would take. For each step, give specific examples of actions you would take at that step. (Points : 20)

2. (TCO8)   You are a supervisor at Meridian Plastics Corporation, with 25 people under your supervision. You do not have the power to hire and fire employees, grant pay raises, or promote people. Furthermore, the union contract severely limits your ability to move people around from one work assignment to another. You are not allowed to give compensatory time off. In general, you lack control over the material things people value. Describe your situation in terms of the various reinforcement techniques available to you. (Points : 20)

3. (TCO9)   You are a department manager at an outlet clothing store. Customer complaints are up significantly compared to the same period last year. You attribute this increase to a lack of cohesiveness among the members of the service staff and low performance norms. Describe a program that could help you overcome both problems and increase the cohesiveness of your service staff. (Points : 20)