History

For courseworkhero.co.uk

Running head: ORGANIZATIONAL VISION

ORGANIZATIONAL VISION 4

Organizational Vision

Name

Institution

Date

Capital One is among the top 10 companies in United States and no doubt the member of the fortune 500 company. It is currently running a broad collection of economic products and services. The company is thriving with innovations while others follow. The company has recently hit the market with the market strategy of solving with firsthand financial challenges (Cummings et al, 2009).

Capital One corporation headquarters is situated in McLean, Virginia. The company was founded by Richard D. Fairbank, who is now the CEO and the chairman of the leading financial corporation. Mr. Fairbank, the founder believed in the power of information and technology with the combination of great minds to yield high customized economic products directly to clients (Loosvelt et al, 2006).

The company got into agreement with New Orlens, an Hibernian based retail banking in 2005 and in 2006 extended its business to North Fork Bancorporation. Loosvelt (2006), says that superior savings and north fork corporation in 2008 began using the capital one as their brand name, and on October the same year, capital one announced its move to purchase Chevy Chase Bank for a total sum of $ 520 million US dollars (Loosvelt et al, 2006).

Life is not at all times predictable and can turn negative a times. However, with the dedication and good heart the Capital One staffs has, the company has managed to move through the unexpected challenges like the rising healthcare expenses and the reduction of income to come up with strategies to do better than before (Blattberg et al, 2008).

The development of Capitol One Company has been positive with little challenges but great progress. Capital One started as a small financial institution but since then, with the great leadership of Mr. Fairbank, the company has moved a long thin and thick to provide the best to its clients.

According to Blattberg (2008), affirms that through the wide-ranging helping program, capital one company is extending its help to building the future of its neighbors where they live, work and associate. The company also creates a neighborhood branch that serves the community with home ownership training, business management and financial education (Blattberg et al, 2008).

Capital one has expanded its entrance to housing the low-income earners and the homeless in New York. The company’s efforts have also seen students run its branches in local government schools. The positive outcome of Capital One Company has enabled small business owners secure loans through the company’s non-profit partnership (second look) to ensure progress and stability within its environs (Cumming et al, 2009).

Vision, value and statement

‘’Our people, our culture, Our Customers’’

Our people

Capital one company recognizes ‘’our people’’ as the greatest assets. The company remains omitted to employing the talented and brightest people and guarantee to associate to give its clients a comfortable working environment together with reliable growth potential.

Culture

Capital One culture is the heart of success. The company provides its associates with lively environment together with two main values: ‘’Do the Right Thing’’ and excellence. The company is always proud in encouraging its associates in thinking separately and in a collaborative setting and to come out with creative ideas to the senior management. Such procedures have led to the present company growth and success (Loosvelt et al, 2006).

Our customers

With a dedicated training and development environment and quality associates, Capital One has been able to deliver outstanding services to its customers. The company believes in customer satisfaction as its top priority. Capital one provides its customers with 24 hours and full week efficient knowledge through its call center in an effort to present rewarding and pleasant experience (Blattberg et al, 2008).

Reference

Blattberg, R. C., Kim, P., & Neslin, S. A. (2008). Database marketing: Theory and practice. New York:
Springer.

Cummings, T. G., & Worley, C. G. (2009). Organization development & change. Australia: South-
Western/Cengage Learning.

http://www.capitalone.com/search/?qt=development&cg2=&search-btn=Search&refer=https%3A%2F%2Fwww.capitalone.com%2F

Kumar, V., & Reinartz, W. (2011). Customer Relationship Management: Concept, Strategy, and Tools.
Berlin: Springer Berlin.

Loosvelt, D., & Vault (Firm). (2006). Vault guide to the top financial services employers. New York, N.Y:
Vault Inc.