Geniusalert92 ” I want you to do this paper for me ” Geniusalert92

  

I am looking for Geniusalert92 to complete this assignment. This is for a follow up to a paper you did for me on 01/14/18 on Wal Mart. 

Assignment Due on or before NOON PST on Monday 1/29/18

This week’s written assignment is designed to ensure you stay on track with your final project and have adequately researched your organization of choice and planned intervention.  For this week, provide a set of references you have read in preparation for your final project.  

Each reference should include the following:

· APA formatted citation of the source as it will appear on your References page

· A brief description of the source

· A short summary of its primary points or arguments

· A brief explanation of how the source is relevant to your project

A minimum of 5 references is required for this assignment. 

ORGANIZATIONAL DEVELOPMENT The organization selected for organizational change development is Walmart. I selected Walmart because I onceworked there as a customer sales associate in charge of dealing with customer requests. The job description was simple enough; however, there were serious gaps in the organizational planning that hindered my ability to do my job. Firstly, there was no clear chain of command,as the senior employees would claim that they have no authority to do anything or make pivotal decisions. The lack of a chain of command made the job doubly difficult because itwas unclear where to refer problematic cases that were out of the scope of new employees. Secondly, the organizationplaced too little emphasis on employee training with the training period leaving most critical areas untouched, new employees often stumbled through their roles, compromising their ability to ensure customer satisfaction. For an organization such as Walmart, change is important because competition in the retail industry is very high with entrants such as Amazon successfully wooingcustomers away from brick and mortar stores. To succeed amidst a new generation of consumers content to shop online, Walmart has to stand out by offering stellar customer service, which incentivizes consumers to return to the company’s retail stores everytime they need to replenish household goods.Part of ensuring that a company can deliver stellar customer service is ensuring that employees have proper training to handle customer requests expediently(Ranjan, 2017). Employees working as customer sales associates have the chief responsibility of interacting with clients; thus, they form the face of the company and are crucial in creating favorable impressions of a company. One organizational behavior concept that is crucialin remedying the situation in Walmart is motivation. Motivated employees tend to be more productive and are thus an important asset to an organization(Ranjan, 2017). Because Walmart neglects training for new employees, its

ORGANIZATIONAL DEVELOPMENT new employees are barely able to deal with new challenges and thus become demotivated. Furthermore, the lack of a clear chain of command exacerbates the problem because new employees are unable to forward their requests to the organization. To achieve motivated behavior among Walmart’s employees, one of the things the organization can dois improve its training regimen to reflect better the daily work scenarios that employees deal with. Adequately skilled employees are less likely to become frustrated with their work because they are capable of handling all challenges and are thus motivated by their ability to fulfill customer demands; this in turn leads to improved customer satisfaction.Walmart should also institute an organizational hierarchy plan in each of its stores that makes the chain of command clear and ensures that new employees have adequate supervision and guidance.

ORGANIZATIONAL DEVELOPMENT ReferencesRanjan. (2017). Human Resource Management and Organizational Behaviour. Journal of HR, Organizational Behaviour & Entrepreneurship Development, 1(1), 8-12