GB570 Unit-10 Discussion

Topic: Employee Satisfaction and Value Chain Management

You will consider the human resource aspects and enablers of value chain management. It is widely accepted there is a distinct, measurable, and positive relationship between employee satisfaction and customer satisfaction. In value chain management, the goal of creating customer value for the organization includes customer delight (exceeding customer satisfaction) and profitability. Organizational leadership plays a key role in establishing programs, policies, and processes that enable ongoing employee satisfaction.

Directions

Assume you are working in a role as a decision-making leader. You are tasked with the responsibility to create employee satisfaction programs and processes related to the following human resources enablers. Additionally, address how you could use these human resource enablers to improve employee satisfaction during times of change?

People and Culture

The Three People Traits: Knowledge, Skills, and Beliefs

People and Trust