For Tim kay

Date:

Project Title:

Customer Care Website Implementation

Project Manager:

Project Manager’s Responsibilities

1. Create project scope and get sign off from executive sponsor

2. Ensure project is implemented within budget and schedule with major functionality completed

3. Identify and manage project team to ensure successful project delivery

4. Regular and relevant project communication through reports and meetings

5. Effectively manage project risk and have proactive risk management and response plan

6. Identify and book resources that are required for project such as computers, hardware, projectors, meeting rooms

Executive Sponsor:

Mr. Sponsor, Director, Customer Care

Project Scope Statement:

The ‘Customer Care Website Implementation’ project is about the analysis, design and implementation of a customer care website with the intention of maximizing customer satisfaction. The website would have functionality that would allow for customers to check order status, communicate with company, log complaints and suggestions and hold the entire customer history. The project is expected to be completed within a period of nine months and with a budget not exceeding $200,000.

1. All ‘must have’ functionality implemented and working

2. Less than 5 defects for every 1000 lines of code

3. Page refresh and response times of less than 5 seconds

4. All user acceptance test cases should be successful

5. Project should comply with corporate usability and coding standards

Functional Area:

Interfacing Functional Area(s):

Customer Profile

Order History, Messages,

User Interface

, Access and Authentication

Order History

Customer Profile, User Interface

Messages

User Interface

Reporting

Dashboard

User Interface, Customer Profile

All Functional Areas

Access and Authorization