Employee Retention Plan

Select and Retain Employees-HRM-20141

Overview: You are a human relations business partner at Large Technology Corp. (LTC). You have received a request from the customer service team to hire six more customer service representatives. You will need to create a talent acquisition and employee retention planDeliverable (1):Talent Acquisition and Employee Retention Plan: 750-1,250 words. 

Helpful Resources:

Supporting Materials:

Job Description PDF

(Customer Service job Description)

Employee Satisfaction Survey Results PDF

Exit Interview Anecdotes PDF

Human Resource Management,

Section 1.1

(Learning Resources>Introduction to Human Resources Management Unit> Unit Resources: Introduction to Human Resources Management >Human Resource Management, Section 1.1)

Top 10 Tips for Hiring the Right Employee—Every Time

(Learning Resources> Talent Acquisition: Recruitment Strategies Unit> Unit Resources: Talent Acquisition: Recruitment Strategies >Top 10 Tips for Hiring the Right Employee—Every Time)

The New World of Work, Chapter 3

(Learning Resources>Talent Acquisition: Selection Process Unit> Unit Resources: Talent Acquisition: Selection Process>The New World of Work, Chapter 3)

Retention Strategies: the Key to Attracting and Retaining Excellent Employees Chapters 1, 2, and 3 (Learning Resources>Retention Unit> Unit Resources: Retention >Retention Strategies: the Key to Attracting and Retaining Excellent Employees Chapters 1, 2, and 3 )

Coaches Tips:

Talent Acquisition Recruitment Strategies – think of this how you thought about Audience Segmentation. Where do you think the people who would apply for this job would go to find a job?

Consider the recruiting process and the employment laws an employer should comply with when searching for recruiting to protect the rights of applicants and the company.

Talent Acquisition: Selection Process: consider how to make the interview process the most effective in choosing the best six candidates.

(i.e. Process of conducting interviews by the employer, think of skills needed by the applicant, screening of resumes and cover letters, etc…)