Consumer Relations

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You are working as a manager in a local hospital. You received some patient satisfaction data, and you were asked to review the data and consider the impact on consumer relations. 

Review the Patient Satisfaction Survey.

Answer the prompts provided based on the Patient Satisfaction Survey Data.

Note: Remember to use the resources in the Center for Writing Excellence, Turnitin®, and WritePoint®.

Cite at least 1 peer-reviewed, scholarly, or similar reference.

Title ABC/ 1 2 3 Version X

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Effective Consumer Relations HCS/131 Version 5

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Effective Consumer Relations

You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.

Review the Patient Satisfaction Survey below:

Hospital Patient Satisfaction Survey

> = 9.2

> = 9.2

Patient Satisfaction Indicator	Current Performance	Goal
Hospital cleanliness	8.2			> = 9.2
Overall patient satisfaction with doctors	7.6
Average patient wait time	13 minutes	< = 15 minutes
Overall patient satisfaction with hospital	9.7

Complete the following prompts based on the chart provided above.

Patient Satisfaction Strength

· Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.

		[Insert Response]

Patient Satisfaction Weakness

· Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.

[Insert Response]

Patient Satisfaction Opportunity

· Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.

· Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.

[Insert Response]

Explain the importance of effective consumer relations in the health care industry.

· Consider the role data (e.g., surveys) plays in effective consumer relations.

· Consider the role communication plays in effective consumer relations.

[Insert Response]

Cite any peer-reviewed, scholarly, or similar references used to support your assignment

[Insert references used]

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