case study

CIS 500 – Information Systems for Decision-Making

© 2017 Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information
and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of
Strayer University.

CIS 500 Page 1 of 3

Case Study 1: Transforming the Organization

Due Week 5 and worth 175 points

Congratulations! The executives are taking your information system proposal seriously. In fact, they think
it has the potential to transform the way the organization works.

The CIO asked you to read Connelly (2016) to think about what resources you’ll need to get your new
information system up and running. Please also review the five case studies in (Basu 2015, p. 32-35) so
you can recommend a change management pattern for your company to follow.

Write a memo to the CIO that describes how to implement your information system into the organization.
Please focus on these topics:

1. How much of the implementation work can you handle? What additional resources (people,

information, time, money, etc.) will expedite the process so you don’t end up like Susie Jeffer?

2. Outline a change management strategy: What new equipment and software are necessary? What

training and support will the staff need? How will the staff complete their work during the transition

period? Do you anticipate other areas of resistance?

3. The CIO is very skeptical, so provide evidence that your assessment is accurate and complete. It

can be difficult to admit to personal limitations!

Your memo should be 3–5 pages long.

References:
Basu, K. K. (2015). The Leader’s Role in Managing Change: Five Cases of Technology-Enabled

Business Transformation. Global Business & Organizational Excellence, 34(3), 28-42.
doi:10.1002/joe.21602.

Connelly, B., Dalton, T., Murphy, D., Rosales, D., Sudlow, D., & Havelka, D. (2016). Too Much of a Good
Thing: User Leadership at TPAC. Information Systems Education Journal, 14(2), 34-42.

http://www.eric.ed.gov/contentdelivery/servlet/ERICServlet?accno=EJ1136256

http://libdatab.strayer.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=101113779&site=eds-live&scope=site

CIS 500 – Information Systems for Decision-Making

© 2017 Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information
and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of
Strayer University.

CIS 500 Page 2 of 3

Grading for this assignment will be based on answer quality, logic / organization of the paper, and
language and writing skills, using the following rubric.

Points: 175 Case Study 1: Transforming the Organization

Criteria
Unacceptable
Below 70% F

Fair
70-79% C

Proficient
80-89% B

Exemplary
90-100% A

1. How much of the
implementation work are
you able to handle? What
additional resources
(people, information,
time, money, etc.) will
expedite the process so
you don’t end up like
Susie Jeffer?

Weight: 30%

(52.5 points)

Inadequate
description of
strengths and
limitations, only
described one or
the other

Limited
identification of
resources, unclear
how resources will
expedite process

Inadequate
connection to the
case study

Somewhat
described strengths
and limitations

Reasonable
resources
connected to
limitations, info on
how process will be
expedited

Reasonable
connection made to
the case study

Described
professional
strengths and
limitations

Identified additional
resources needed
based on
limitations,
described how
process will be
expedited

Applied case study
lessons learned

Identified project
risks and scope
creep, offered
advice on mitigating
both

Provided thorough
understanding of
the case study and
applied lessons
learned to the
information system

2. Outline a change
management strategy:
What new equipment and
software are necessary?
What training and
support will the staff
need? How will the staff
complete their work
during the transition
period? Are there other
areas of resistance that
you anticipate?

Weight: 30%
(52.5 points)

Inadequate
explanation of why
new equipment
needed

Did not propose
staff training

Limited explanation
of how staff will
continue to work

Inadequate
anticipation of
resistance stated

Somewhat
explained why new
equipment was
needed

Did not propose
staff training

Reasonable
explanation of how
staff continue to
work

Reasonable
anticipation of
resistance

Explained why new
hardware and
software are
needed

Proposed staff
training

Explained how staff
would continue
work during
transition

Anticipated areas of
resistance

Connected need for
change
management to
business needs

Organized structure
for staff training on
implementation
strategy

Recommended
approaches to
address resistance

3. The CIO is very
skeptical, so offer
evidence that your
assessment is accurate
and complete. It can be
difficult to admit to
personal limitations!

Inadequate
evaluation of
alternative
assessment

Limited explanation
of why the

Evaluated one
alternative
assessment

Somewhat
explained why the
alternative

Evaluated
alternative
assessments

Explained why
alternative
assessments are

Proposed how to
mitigate personal
and team limitations

Proposed
considerations that
would interest other

CIS 500 – Information Systems for Decision-Making

© 2017 Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information
and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of
Strayer University.

CIS 500 Page 3 of 3

Weight: 30%
(52.5 points)

alternative
assessment is
inaccurate or
incomplete

Limited evidence as
to why the
assessment is
accurate and
complete

assessment was
inaccurate or
incomplete

Reasonable
evidence that the
assessment is
accurate and
complete

not as accurate or
complete

Provided evidence
that the assessment
is accurate and
complete

members of the C-
suite

4. Clarity, persuasion,
proper communication,
writing mechanics, and
formatting requirements

Weight: 10%

(17.5 points)

Unclear structure,
not persuasive,
major grammatical
errors

Somewhat clear
structure, limited
persuasion,
grammatical errors,
language too simple
or too wordy

Clear structure,
persuasive writing,
minor or no
grammatical errors,
length and format
within requirements,
plain language

No grammatical
errors, plain
language,
organized by topic,
references business
needs, connects to
technical specs,
persuasive