Case Study 3 _ST. LUKE’S HEALTH CARE SYSTEM

 Summary:

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Read Case Study #3  and answer all three “Discussion Points” in a clear but concise way. Be sure to cite all external references.

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Discussion Questions:

 . Visit the NetMotion Web site (www.netmotionwireless.com) and access and read other Mobility XE success stories. Discuss the patterns that can be observed in the benefits that Mobility XE users have realized via its deployment and use. 2. Do some Internet research on the security implications of HIPPA requirements for hospital networks. Discuss the major types of security mechanisms that must be in place to ensure hospital compliance with HIPPA requirements. 3. Do some Internet research on the use of VLANs in hospitals. Summarize the benefits of using VLANs in hospitals and identify examples of how St. Luke’s 

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  • CASE STUDY 9
  • ST. LUKE’S HEALTH CARE SYSTEM

    Hospitals have been some of the earliest adopters of wireless local area

    networks (WLANs). The clinician user population is typically mobile and

    spread out across a number of buildings, with a need to enter and access

    data in real time. St. Luke’s Episcopal Health System in Houston, Texas

    (www.stlukestexas.com) is a good example of a hospital that has made

    effective use wireless technologies to streamline clinical work processes.

    Their wireless network is distributed throughout several hospital buildings

    and is used in many different applications. The majority of the St. Luke’s

    staff uses wireless devices to access data in real-time, 24 hours a day.

    Examples include the following:

    • Diagnosing patients and charting their progress: Doctors and

    nurses use wireless laptops and tablet PCs to track and chart patient

    care data.

    • Prescriptions: Medications are dispensed from a cart that is wheeled

    from room to room. Clinician uses a wireless scanner to scan the

    patient’s ID bracelet. If a prescription order has been changed or

    cancelled, the clinician will know immediately because the mobile device

    displays current patient data.

    http://www.stlukestexas.com/

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    • Critical care units: These areas use the WLAN because running hard

    wires would mean moving ceiling panels. The dust and microbes that

    such work stirs up would pose a threat to patients.

    • Case management: The case managers in the Utilization Management

    Department use the WLAN to document patient reviews, insurance

    calls/authorization information, and denial information. The wireless

    session enables real time access to information that ensures the correct

    level of care for a patient and/or timely discharge.

    • Blood management: Blood management is a complex process that

    involves monitoring both patients and blood products during all stages of

    a treatment process. To ensure that blood products and patients are

    matched correctly, St. Luke’s uses a wireless bar code scanning process

    that involves scanning both patient and blood product bar codes during

    the infusion process. This enables clinicians to confirm patient and blood

    product identification before proceeding with treatment.

    • Nutrition and diet: Dietary service representatives collect patient

    menus at each nursing unit and enter them as they go. This allows more

    menus to be submitted before the cutoff time, giving more patients

    more choice. The dietitian can also see current patient information, such

    as supplement or tube feeding data, and view what the patient actually

    received for a certain meal.

    • Mobile x-ray and neurologic units: St. Luke’s has implemented the

    wireless network infrastructure necessary to enable doctors and

    clinicians to use mobile x-ray and neurologic scanning units. This makes

    it possible to take x-rays or to perform neurological studies in patient

    rooms. This minimizes the need to schedule patients for neurology or

    radiology lab visits. The mobile units also enable equipment to be

    brought to the bedside of patients that cannot be easily moved. The

    wireless neurology and x-ray units have also helped to reduce the time

    between diagnosis and the beginning patient care.

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    Original WLAN
    St. Luke’s first WLAN was deployed in January 1998 and made the hospital

    an early pioneer in wireless health care applications. St. Luke’s first wireless

    LAN was implemented in a single building using access points (APs) made by

    Proxim (www.proxim.com).

    A principal goal of this initial installation was to improve efficiency.

    However, sometimes the WLAN had the opposite effect. The main problem

    was dropped connections. As a user moved about the building, there was a

    tendency for the WLAN to drop the connection rather than performing the

    desired handoff to another access point. As a result, a user had to

    reestablish the connection, log into the application again, and reenter

    whatever data might have been lost.

    There were physical problems as well. The walls in part of the building

    were constructed around chicken wire, which interfered with radio waves.

    Some patients’ rooms were located in pockets with weak radio signals. For

    these rooms, a nurse or doctor would sometimes lose a connection and have

    to step out into the hallway to reconnect. Microwave ovens in the

    kitchenettes on each floor were also a source of interference.

    Finally, as more users were added to the system, the Proxim APs, with a

    capacity of 1.2 Mbps, became increasingly inadequate, causing ongoing

    performance issues.

    Enhanced LAN
    To overcome the problems with their original WLAN and reap the potential

    benefits listed earlier in this case study, St. Luke’s made two changes

    [CONR03, NETM03]. First, the hospital phased out the Proxim APs and

    replaced them with Cisco Aironet (www.cisco.com) APs. The Cisco APs, using

    IEEE 802.11b, operated at 11 Mbps. Also, the Cisco APs used direct

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    sequence spread spectrum (DSSS), which is more reliable than the

    frequency-hopping technique used in the Proxim APs.

    The second measure taken by St Luke’s was to acquire a software

    solution from NetMotion Wireless (netmotionwireless.com) called Mobility.

    The basic layout of the Mobility solution is shown in Figure C9.1. Mobility

    software is installed in each wireless client device (typically a laptop,

    handheld, or tablet PC) and in two NetMotion servers whose task is to

    maintain connections. The two servers provide a backup capability in case

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    one server fails. The Mobility software maintains the state of an application

    even if a wireless device moves out of range, experiences interference, or

    switches to standby mode. When a user comes back into range or switches

    into active mode, the user’s application resumes where it left off.

    In essence, Mobility works as follows: Upon connecting, each Mobility

    client is assigned a virtual IP address by the Mobility server on the wired

    network. The Mobility server manages network traffic on behalf of the client,

    intercepting packets destined for the client’s virtual address and forwarding

    them to the client’s current POP (point of presence) address. While the POP

    address may change when the device moves to a different subnet, from one

    coverage area to another, or even from one network to another, the virtual

    address remains constant while any connections are active. Thus, the

    Mobility server is a proxy device inserted between a client device and an

    application server.

    Enhancing WLAN Security
    In 2007, St. Luke’s upgraded to Mobility XE mobile VPN solution [NETM07].

    This migration was undertaken to enhance security and compliance with

    HIPPA data transmission and privacy requirements. Mobility XE server

    software was deployed in the IT department’s data center and client

    software was installed on laptops, handheld devices, and tablet PCs.

    With Mobility XE running on both clients and servers, all transmitted

    data passed between them is encrypted using AES (Advanced Encryption

    Standard) 128-bit encryption. Mobility XE also serves as an additional

    firewall; devices that are not recognized by the Mobility XE server are not

    allowed to access the network. This arrangement helped St. Luke’s achieve

    its IT goal of having encryption for all wireless data communications.

    Mobility XE also enables the IT department to centrally manage all

    wireless devices used by clinicians. This allows them to monitor the

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    applications currently being used by any device or user, the amount of data

    being transmitted, and even the remaining battery life of the wireless device.

    If a Mobility XE device is stolen or lost, it can be immediately quarantined by

    network managers.

    IT executives at St. Luke’s view wireless networking as key lever in their

    quest to increase clinician productivity and improved patient care. Mobile

    EKG units have been deployed bringing the total of wireless devices in use to

    nearly a 1,000.

    Discussion Questions
    1. Visit the NetMotion Web site (www.netmotionwireless.com) and access

    and read other Mobility XE success stories. Discuss the patterns that
    can be observed in the benefits that Mobility XE users have realized via
    its deployment and use.

    2. Do some Internet research on the security implications of HIPPA

    requirements for hospital networks. Discuss the major types of
    security mechanisms that must be in place to ensure hospital
    compliance with HIPPA requirements.

    3. Do some Internet research on the use of VLANs in hospitals.

    Summarize the benefits of using VLANs in hospitals and identify
    examples of how St. Luke’s could further enhance its wireless network
    by implementing VLANs.

    Sources
    [CONR03] Conery-Murray, A. “Hospital Cures Wireless LAN of Dropped
    Connections.” Network Magazine, January 2003.

    [NETM03] Netmotion Wireless, Inc. “NetMotion Mobility: Curing the
    Wireless LAN at St. Luke’s Episcopal Hospital. Case Study, 2003.
    Netmotionwireless.com/resources/case_studies.aspx.

    [NETM07] Netmotion Wireless, Inc. “St. Luke’s Episcopal Health System: A
    Case Study in Healthcare Productivity.” 2007. Retrieved online at:
    http://www.netmotionwireless.com/st-lukes-case-study.aspx

    http://www.netmotionwireless.com/

    http://www.netmotionwireless.com/st-lukes-case-study.aspx

      CASE STUDY 9
      Original WLAN
      Enhanced LAN
      Enhancing WLAN Security
      Discussion Questions
      Sources

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