CASE MANAGEMENT INTERVIEW PRESENTATION

case_manager_interview_presentation.ppt

Arcadius has been working as a case study manager for GlaxoSmithKline Company a universal health company committed to provide better health care to the people globally.

GlaxoSmithKline is a world known health company
Main product is healthcare
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“We have to ensure that we are able to satisfy our client by showing our willing needs to enhance a recommendable health care. To be able to archive this we are not doing it ourselves but we are partnering with other companies globally and also make collaboration and alliances to be able to reach at least all the people globally”

The question arising from the study was to know the way the company has established its networking and collaboration
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Regular meetings on the companies refreshing on the mission and objectives and a way forward
To network with other companies to be able to reach a number of clients and be able to provide our services to them
Be able to work with professionals to enhance education on the services the company wishes to offer.
Collaborating with other companies that are able to help in providing better health care

Meetings are their to be as a motive
Networking to share ideas and information and offer any also managerial assistance
Collaborating professionals to bring innovations
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“We as a company we are their specifically for the client case and our mission is to have a better and health environment to all the people. The only way we can reach out there is to embrace culture and collaboration. Since we are not every where to be able to know what really their culture entails we use other organization that are much closer to the clients to enhance this”.

We specifically base our findings on using technological innovations devices. We have to know what the patients want”
The resources obtained must be in favour of the clients thus by giving out satisfaction and on time in terms of location to the clients residential.

By web blogs
Mobile communication
Emails
Lecturing instantaneous
Word of mouth
County resources

Web blogs is through, social sites, we pages, and other Ethernet enabled search
Mobile is by text or talking
Lecturing is specifically done face to face with clients
County resources is by means of the local available materials
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Client identification, engagement and outreach in the process of case findings, clients health and the eligibility for services.
Assessment for identification of the weakness, challenges an evaluation of development on treatment plan.
Planning as an interactive process between the case manger and the client in development of individual health and service plan.

Manager is there to work for the people
Is the overall person over seeing the client satisfaction are met
Planning is organizing
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Coordinating and linking clients to the appropriate services and treatment in respect to their service plan.
Monitoring and reassessment of the clients to know the progress of the determine the need for changes to service and treatment plan.

Coordinating is as essence in creating a mutual positive communication
Monitoring is their to offer security
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Claim for assistance in case the client feels he/she needs it
Has to be present to be able to make appropriate appointments with the organization present
Give a feedback on the gains attained form the organizational help.
Be a good listener and accept the teachings and services provided

The client is the person in need of the services
Feedback to acknowledge the services
Listener to show acceptance to the service provided
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Hard work pays, and in case you want to win many clients then you must present yourself from the perspective of communication and expressing the right of the client as per the company roles. It forces one to be self discipline, devoted and have the passion as pertaining the position of a case study manager in the organization.

You have to be a friend to every client and treat all of them equitably and with respect
Be a good listener to be able to determine what best suits him or her
Be sure of what the client does
Do not be judgmental since you are there to offer service and hence me a motivator and encourage the clients more

Not really a friend but friendly.
A friend goes beyond the boundaries
Good listener shows readiness to assist
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Make a good reputation to them to be able to win their hearts more and more
Humble yourself and show some teaching and nurturing talent in you
Confidence is the best thing since you will be able to handle more matters and they will see that potential change in you.

Reputation does not really destroy you but also the image of the company
Also confidence has to have a limit
Overconfidence can bring trouble
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