Business Data Analytics Discussion Response

Discussion 3 Response InstructionsPost by First Student;
Discussion 3 – Felicia Garcia
A zero-time organization is one that configures information resources quickly and adapts
instantaneously to the reshaped organization structure (Boer, et al., 2017). These
organizations that have a heterarchies structure consists of, “…multiple emergent
performance criteria and temporary work teams.” (Pearlson, 2019). An example of a control
system that would be critical to manage for success in the zero-time organization is data
collection (Pearlson, 2019). Companies that illustrate a zero-time structure would be Dell or
McKinsey & Company. Since they are structured for instant customerization with an agile
framework, the collection of data is critical to their productivity and success.
When a firm establishes a set of goals, management control systems regulate and make
adjustments as needed to measure how planning is being executed, if people and processes are
meeting objectives, based on IS. The measurements of adjustments will not be accurate if the
IS data collected is outdated. This is why it is critical for a zero-time organization to manage
its data for success. At my previous employment, there were so many client changes and new
IS received by stakeholders or new Amazon Web Services that us engineers needed to be on a
swivel and adapt to change fast. At other times, due to funding, entire planning to meet
organization goals was required to adjust rapidly as well. If zero-time organizations like these
are not be able to configure IS quickly, the changes made will be based on outdated data and
be of no use by the time of implementation.
Resources:
Boer, O., Callaghan, S., Sen, M., & Thiel, A. (2020, December 17). Zero-based productivity-organization: Using Zero-based principles to forge a purpose-built organization.
McKinsey & Company. Retrieved March 15, 2022, from
https://www.mckinsey.com/business-functions/operations/our-insights/zero-basedproductivity-organization-using-zero-based-principles-to-forge-a-purpose-builtorganization
Pearlson, K. E., Saunders, C. S. (2019). Managing and Using Information Systems: A
Strategic Approach, 7th Edition. [[VitalSource Bookshelf version]]. Retrieved from
vbk://9781119561156.
Post by Second Student;
Discussion 3 – Eric Shoulta
Consider the brief description of the zero-time organization. What is an example of a
control system that would be critical to manage for success in the zero-time organization?
Why?
The textbook describes a zero-time organization as, “the idea of agile, responsive organizations
that can configure resources and people quickly. These organizations are flexible enough to
sense and respond to changing demands.” (Pearlson, 2019, Pg. 66). The University of Texas at
Austin goes on to determine that there are five aspects to a zero-time organization. 1. “Customer
Value Driven” – exceed expectations; 2. Knowledgization – using your information to create
value; 3. Holonic Management – empowering employees to create value without direct orders; 4.
Zero-Resistance – instant resource allocation; and 5. Inclusion – “This concept is best illustrated
through value-added partnerships (VAP)” (Yeh & Pearlson, 1998).
Th question is, “What is an example of a control system that would be critical to manage for
success in the zero-time organization? Why?” This is an interesting question because one of the
aspects of zero-time thinking is letting go of control (Yeh & Pearlson, 1998, Pg. 3). But as the
name indicates, time is the major factor in a zero-time organization. The agility to respond to
customer needs quickly is key. In a way it is important to use your management controls to
create that internal culture of responsiveness.
Pearlson identifies three presumptive control processes when it comes to IS: Data Collection,
Evaluation and Communication (Pearlson, 2019, Pg. 68). All of these are critical to success.
Using your information to create value can only be accomplished with accurate data collection
from both the customer and internal activities. Your IS should also be utilized to, “facilitate the
comparison of actual performance with the desired performance” (Pearlson, 2019, Pg. 68).
Lastly, communicating the collection and evaluation results will ensure that decision makers
have what they need in time to make the right decisions.
For my work a similar outline is captured in the Tasking, Collection, Processing, Exploitation,
and Dissemination process (TCPED). Information is collated and turned into products for
general situational awareness or leadership’s decision points (TCPED, 2022).
References:
1. Pearlson, K. E., & Saunders, C. S. (2019). Managing and Using Information Systems: A
Strategic Approach (7th Edition). Wiley Global Education
US. https://ccis.vitalsource.com/books/9781119561156
2. TCPED: GIS&T body of knowledge. (n.d.). Retrieved March 14, 2022,
from https://gistbok.ucgis.org/topic-keywords/tcped
3. Yeh, R. T., & Pearlson, K. (1998, May 30). Zero Time: A Conceptual Architecture for 21st
Century Enterprises. Retrieved March 15, 2022, from
https://repositories.lib.utexas.edu/bitstream/handle/2152/18576/ic2-wp-1998-06-01yeh.pdf
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Post by Third Student;
Discussion 3 Noah Wilson
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Noah Wilson posted Mar 16, 2022 9:44 PM
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The zero-time organization is one that is built to respond quickly to the
demands of customers, employees, suppliers, and other stakeholders,
or to instate customerization. The customer service online chat is an
example of a control system used to manage a zero-time organization.
Many businesses have integrated online chat into their customer
service to provide quick responses to their customers’ questions.
Customers can use Amazon.com’s online chat service to ask questions
about products, billing, and delivery. The online chat feature is
provided as a means of providing immediate customer support while a
customer is shopping on the website. Amazon’s IT infrastructure allows
them to respond immediately to their clients giving them quick
information, feedback, or directions. This allows the customer to feel as
if they are not wasting their time trying to phone an actual person
when they are receiving immediate feedback via the online chat.
Although not every question can be answered through this control
system, it is still a great way to incorporate immediate customer
assistance.
Works Cited:
Pearlson, K. E., & Saunders, C. S. (2019). Managing and Using
Information Systems: A Strategic Approach (7th Edition). Wiley Global
Education US. https://ccis.vitalsource.com/books/9781119561156