bus comm

asap

BusinessCommunications

Section I. Multiple Choice. Choose the
BEST
answer to each question.

(Each question is worth 2 points).

____ 1.
Business communication is

A. Any type of verbal and non-verbal communication that takes place within an organization.

B. Any type of communication that takes place for the purpose of facilitating commerce.

C. Any type of communication that takes place for the purpose of facilitating the regular business or commercial affairs of any party.

D. Any type of communication that is used within a profit or not-for-profit entity.

____ 2.
Effective communication takes place

A. When the receiver “gets it”.

B. When the message sent is received and understood by the receiver in the way the sender intended.

C. When the receiver internalizes the meaning of the message.

D. When the message is sent over a channel and received by the intended party.

E. When the message is understood.

____ 3.
In the Basic Communications Model, the sender has ________, which is then encoded into a _______________, it then ______________ over a channel. The receiver decodes the ________________, feedback travels to the ___________, and possible additional feedback is sent to the ____________.

A. A thought – idea – travels – thought – receiver – sender.

B. An idea – message – travels – message – sender – receiver.

C. An idea – message – is sent – idea – receiver – sender.

D. A message – document – is sent – document – sender – receiver.

E. An idea – message – travel – message – receiver – receiver.

____ 4.
A successful team must have

A. The willingness to develop the best solution as long as they come up with it.

B. Interdependent goals.

C. A clear mission, the right competencies and skills, direct and clear support from leadership.

D. Interdependence between team members.

E. All of the above are indicative of successful teams.

F. Only A and C are indicative of successful teams.

G. None of the above is indicative of successful teams.

____ 5.
The three forms of listening are

A. Passive Listening, Attentive Listening, Active Listening

B. Passive Listening, Acknowledgement Listening, Active Listening

C. Reflective Listening, Acknowledgement Listening, Functional Listening

D. Energetic Listening, Acceptance Listening, Dynamic Listening

____ 6.
The forms of non-verbal communication include

A. Eye contact.

B. Facial expression.

C. Posture and gestures.

D. Time and space.

E. Territory

F. Appearance of documents.

G. All of the above.

H. Only A through D is correct.

I. Only A through E is correct.

J. None of the above.

____ 7.
A desk filled with photos says that you:

A. Appreciate friendship.

B. Are a very positive person.

C. Are less dedicated to the job than your home life.

D. Are very nurturing.

E. Have a positive attitude.

F. All of the above are correct.

G. None of the above is correct.

____ 8.
Before planning a presentation, it is important that

A. You have done all your research and have all material you need ready.

B. You have the date and location set.

C. That you have pre-briefed the most important attendees.

D. You have analyzed the audience.

E. All of the above.

F. None of the above

.

____ 9.
The 8H rule says

A. A PowerPoint slide should have no more than 8 lines to ensure it is readable from anywhere in the room.

B. Images should be magnified eight times.

C. If you can read an image from a distance equal to eight times its height, the audience will be able to read it.

D. If you can read an image from eight feet away, the audience will be able to read it.

E. There is no such thing as an 8H rule.

____ 10.
Successful multicultural communication is

A. Concerned with correctly translating material into a native language.

B. Concerned with embracing social nuances.

C. Concerned with understanding all cultures.

D. An essential function of business.

____ 11.
Culture refers to

A. The concern manifested within individuals to do what is normal.

B. The beliefs of a group.

C. The objects common to a group.

D. The pattern of human activity and the symbols that give significance to these activities.

E. All human activity common to a specific group.

F. All of the above.

____ 12.
Native English speakers should remember.

A. That for some employees, English is a foreign language..

B. Many foreigners have more familiarity with written English than spoken English.

C. Some non-native English speakers may be more familiar with British English than American English.

D. Only A is correct.

E. Only B is correct.

F. Only C is correct.

G. Only A and B are correct.

H. A, B, and C are all correct.

I. None of the above is correct.

____ 13.
A learning organization is

A. An organization in which everyone is engaged in identifying and solving problems.

B. An organization in which direct and clear support for education is modeled by leadership.

C. An organization in which everyone is learning.

D. An organization in which the focus is on being more efficient.

____ 14.
Business writing is

A. Inventive, sender-oriented, precise

B. Purposeful, thrifty, expansive

C. Purposeful, economical, reader-oriented

D. Efficient, focused, reader-oriented

____ 15.
The primary purpose of sending a business message is

A. To inform or persuade.

B. Clearly communicate.

C. Provide an appropriate response to a request.

D. Convey information.

E. All of the above.

____ 16.
In business writing, you should follow two simple rules,

A. Communication clearly and correctly.

B. Anticipate and inform.

C. Keep it simple and keep it conversational.

D. Identify the receiver’s wants and fulfill their needs.

____ 17.
Failure to observe correct business letter etiquette can result in

A. An inappropriate tone.

B. Misunderstandings.

C. Lack of clarity.

D. Lack of purpose.

E. Hostility

F. Soured relations.

G. All of the above are correct.

H. None of the above is correct.

____ 18.
The components of a persuasive message are

A. Gain the audience’s attention, insure they understand the message, overcome natural resistance, and increase action.

B. Gain the audience’s attention, convince them it’s a worthy proposal, overcome resistance, and motivate action.

C. Encoding the message, sending it over a channel, decoding the message, providing feedback.

D. Understanding the needs of the audience, utilizing the correct channel of communication, and planning for feedback.

____ 19.
When structuring a bad news message, it is essential to

A. Use the direct pattern of communication.

B. Frontload the opening.

C. Convey information quickly and accurately.

D. Answer the tough questions first.

E. All of the above.

____ 20.
When searching for a new job, techniques you should use include

A. Checking company web sites.

B. Developing your own set of contacts.

C. Checking publications from professional organizations.

D. Checking classified ads in the newspaper.

E. Contacting companies you’re interested in, even if you know there are no openings.

F. All of the above.

G. Only A through C is correct.

H. Only A through D is correct.

____21.
Each of the following is a type of interview, except:

A. Screening interview

B. Structured interview

C. Unstructured interview

D. Multiple interview

E. External interview

F. Targeted interview

G. Situational interview

H. Group interview

____ 22.
During an interview, it is okay for the interviewer to ask question about any of the above topics, except:

A. How long you were at your last job.

B. Whether you are married.

C. Your compensation package.

D. Whether you like your supervisor.

E. What city you wish to live in.

F. How far you commute to work.

____ 23.
Negotiations can be approached in four ways, they are:

A. Lose-Win, Compromise, Lose-Lose, Collaborate

B. Earn-gain, Win-Lose, Lose-Lose, Cooperate

C. Collaborate, Concede, Lose, Prevail

D. Lose-Lose, Concede, Compromise, Collaborate

E. Win-Lose, Lose-Lose, Compromise, Win-Win

F. None of the above

____ 24.
The role of the individual conducting a meeting is

A. To keep the meeting on time.

B. To record everything that is discussed.

C. To report decisions made during the meeting to others.

D. To keep the discussion on target.

E. All of the above.

F. None of the above.

____ 25.
A meeting agenda should be distributed

A. As soon as the meeting gets started.

B. In advance of the meeting.

C. By the individual responsible for leading the meeting.

D. As soon as everyone agrees on the time and place of the next meeting.

E. All of the above.

F. None of the above.

____ 26.
“Group-think” occurs when

A. Everyone in a meeting agrees with a proposal.

B. The facilitator drives the group toward the logical conclusion during discussion.

C. The group is in total agreement.

D. An influential group member has ideas accepted without discussion.

E. Discussion or consideration of creative alternatives leads to acceptance of a course of action.

____ 27.
Business Ethics is defined as:

A. The use of proper business policies and practices regarding potentially controversial issues.

B. A structured examination of how people and organizations should behave in the world of commerce.

C. Understanding what is right or wrong in regard to effects of products/services and to relationships with stakeholders.

D. An accepted set of moral values and corporate standards of conduct.

____ 28.
Propaganda is

A. A form of communication.

B. Used to appeal to audience members’ emotional and rational thought processes.

C. The deliberate use of a message or image to persuade or influence an audience.

D. A negative practice.

E. All of the above.

F. Only A and B are correct.

G. Only B and C are correct.

H. Only A through C is correct.

____ 29.
“Emotional Intelligence” is

A. Knowing what someone is going to say before they say it.

B. The ability to identify, assess, and control the emotions of oneself, of others, and of groups.

C. Those skills and abilities that enable people to interact well with those around them and adapt to a rapidly changing business environment.

D. The ability to monitor one’s own or others’ emotions

____ 30.
A virtual meeting occurs when

A. A group of individuals from many organizations meet in person

B. A group of individuals meet using a teleconference

C. A group of individuals meet across time, space, and organizational boundaries with the help of communication technology

D. A group of individuals meet using video or audio conferencing technology

E. A group of individuals meet through proxies using an indirect pattern of communication.

F. All of the above.

G. None of the above.

Section II. True or False (each question is worth 1 point)

____ 1
Emotional intelligence includes both personal and social competence.

____ 2.
Most business presentations are formal affairs before large audiences.

____ 3.
We are all born with a cultural imprint.

____ 4.
A technology-driven workplace is a management philosophy that pushes for development of new goods or services based on an organization’s technical abilities instead of proven demand.

____ 5.
The terms e-business and e-commerce are synonymous.

____ 6.
To adhere to proper e-mail etiquette, always includes a greeting.

____ 7.
The foundation of good business letter etiquette is “Think before you write.”

____ 8.
A good complaint letter begins with a compliment.

____ 9.
Analytical reports provide data and analyses, but not conclusions.

____ 10.
The purpose of developing and sending a good résumé is to land a job.

____ 11.
A Personal Resume Web Site should be used in place of a traditional resume.

____ 12.
When negotiating salary, base your salary expectations on your current salary.

​____ 13.
Successful negotiators do not always discuss key issues in order of priority.

____ 14.
In a lose-lose negotiation, a controlling orientation exists.

____ 15.
Meetings are a core tool for making things happen in an organization.

​​​____ 16.
The meeting will be a waste of time unless concrete action plans are made to solve problems.

____ 17.
Whenever a person uses another person’s ideas, he or she is expected to give credit to the creator, unless the speaker or writer rewords or paraphrases the information.

____ 18.
Listening is a skill that does not have to be learned, we are born with the ability to listen.

____ 19.
Interpersonal communication is real-time, face-to-face or voice-to-voice conversation that allows immediate feedback.

____ 20.
Often, visual aids not only fail to enhance a presentation, they actually detract from it.

Section IV. Short Essay (each question is worth 5 points)

1.
Culture has been described as one of the most important factors to understand in the communication process. Describe the dimensions of culture.

2. Describe the five most popular ways to organize the body of a presentation.

3. Describe the strategies you should use if you are being interviewed.

4. When assessing a source of information derived from the Internet, there are four primary factors that should be considered. Describe them.

BUS 301 Test Key
Page 1 of 9