Assignment 2: Job Analysis / Job Description

 Assignment 2: Job Analysis / Job Description

Go to YouTube, located at

http://www.youtube.com/

, and search for an episode of “UnderCover Boss”. Imagine you are the CEO of the company in the selected episode.Write a two to three (2-3) page paper in which you:

1. Compare two (2) job positions from the episode and perform a job analysis of each position. 
2. Describe your method of collecting the information for the job analysis (i.e., one-on-one, interview, survey, etc.).
3. Create a job description from the job analysis.
4. Justify your belief that the job analysis and job description are in compliance with state and federal regulations.
5. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources. 

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. 

The specific course learning outcomes associated with this assignment are:

• Formulate HRM strategies and policies to recruit, select, place, and retain the most efficient and effective workforce.
• Develop effective talent management strategies to recruit and select employees.
• Design processes to manage employee performance, retention, and separation.
• Use technology and information resources to research issues in strategic human resource development. 
• Write clearly and concisely about strategic human resource development using proper writing mechanics.

Running head:

HUMAN RESOURCE MANAGEMENT

5

HUMAN RESOURCE MANAGEMENT

Human Resource Management

January 29, 2018

Compare two (2) job positions from the episode and perform a job analysis of each position. 

From the episode of the Undercover boss, I was able to point out several job positions at Vivint which is an automation provider and doubles up as a smart home security firm. I captured four positions but out of the four, two jobs stood out, that is, the instalment technician position and the monitoring customer care position. The work of the instalment technician entailed installation and fixing of wires which are necessary for the home security system to operate.

His job involved a series of activities such as climbing of rooftops, fixing satellites, and finding efficient wireless connections. For the position of the monitoring customer care, the job entailed attending to customers on inquiry, answering calls from customers, ensuring customer safety through identification and questioning of customers.

The best way to carry out the job analysis was through one-on-one engagement. Using the critical-incident technique the Chief Executive Officer went on an undercover mission as a newly hired employee and assessed the behavior. According to Stewart, this is a method used to identify good or bad on job behavior. Both the instalment technician and the monitoring customer care employees were asked about the harmful duties they undertake in the course of their jobs and how they were finding their job to be helpful. The CEO then used their submissions to make changes to their jobs in order to improve the employees’ positions.

Job description

According to the analysis the Wireless Instalment Technician requires knowledge on electrical and electronic system specifically on circuit boards, processors, software, hardware, and programming. The tasks of this job include:

· Installation, maintenance and repair of security systems, alarm systems, and other related equipment and this must follow the electrical layout blueprints.

· Fix and fasten control panels, sensors, video cameras, electrical and telephone wiring system including door and window contacts.

· Take customers through the details of the security systems such as the causes and consequences of false alarms.

· Fix cables to reach fixture outlets via ducts, access holes, roof spaces and cavity walls.

For the monitoring customer care, the requisite knowledge should be on principles of social interaction, assessment and analysis of customer needs, evaluation of customer satisfaction through feedback mechanisms and effective communications (Telephone Operators, 2016). The tasks of the job include:

· Attend to customers’ calls by referring to location directories and providing telephone information.

· Check and review customer information for mistakes and make corrections

· Provide special assistance to customers experiencing problems and those who are in emergency situations.

· Make connections by observing signal lights from the switchboards.

The above-mentioned jobs are described and analyzed in accordance with the state and federal laws since they tasks do not violate any behaviors prohibited by law. The activities are explicitly defined in relation to the company and the purpose for which the company is existing. Since the tasks presented in the job description profile represent the vision and mission of the company, there is no breach of the law as it is within the principles and the policies of the company that the duties are informed.

References

43-2021.00 – Telephone Operators. (2016). Onetonline.org. Retrieved 31 July 2016, from

http://www.onetonline.org/link/summary/43-2021.0049-2098.00 –

Security and Fire Alarm Systems Installers. (2016). Onetonline.org. Retrieved 31 July 2016, from http://www.onetonline.org/link/summary/49-2098.00

Stewart, G. L., & Brown, K. G. (2014). Human resource management (3rd ed.). Danvers, MA: John Wiley & Sons, Inc.

Undercover Boss US S06E013 Vivint. (2016). Retrieved from:

https://www.youtube.com/watch

? v=hZJVTUCMGNo