ABC Statistics Plot Questions

Airport Passenger Satisfactionat Austin-Bergstrom International Airport in Austin, Texas
Cleanliness of airport terminal
Ease of finding your way through the airport
Ambience of airport
Walking distance inside terminal
Comfort of waiting/gate areas
Feeling of safety and security
Flight information screens
Thoroughness of security inspection
Availability of washrooms
Courtesy of security staff
Wait time of security inspection
Response
Cleanliness of washrooms
Efficiency of check-in staff
Check-in wait time
Courtesy of of check-in staff
1
Courtesy of airport staff
Courtesy of inspection staff
2
Wait time at passport inspection
Restaurants
3
Restaurants (value for money)
Arrivals passport and visa inspection
4
Ground transportation to/from airport
Shopping facilities
Internet access
5
Overall satisfaction
Shopping facilities (value for money)
Customs inspection
Parking facilities
Availability of baggage carts
Parking facilities (value for money)
Availability of banks/ATM/money changing
Speed of baggage delivery
Business/executive lounges
Ease of making connections
-2000
0
2000
n
data from data.austintexas.gov
What is the plot above showing? What question do you think this plot answers?
What would the answer to this question be? (this is a plot from one of the tutorials)
Question 2 (1 point)
Mean Response for Four Selected Services
first quarter 2015 to second quarter 2017
group 1
4
3
2
Mean Response (0-5)
question_item
+ Arrivals passport and visa inspection
– Customs inspection
– Overall satisfaction
+ Speed of baggage delivery
group 2
3
2
1
04
15 1Q
15 20
15 3Q
15 4Q
16 30
16 4Q
17 1Q
17 2Q
16 1Q 16 20
Year and Quarter
data from data.austintexas.gov
What is the plot above showing? What question do you think this plot answers?
What would the answer to this question be? (this is a plot from one of the tutorials)
Question 3 (0.5 points)
What are the advantages and disadvantages of each of the two plots above? What
do you like about the plots? What do you dislike? Would you change anything?