Business Question

1.I believe in the power of creativity, innovation, and empathy. As someone deeply
passionate about making a positive impact on people’s lives, I value integrity,
authenticity, and continuous learning. Building meaningful connections and fostering
collaboration are essential to me, as is striving for excellence in everything I do.
2.
My main goals revolve around personal growth, professional success, and community
engagement. Personally, I aim to cultivate a balanced lifestyle that nurtures my wellbeing and allows me to pursue my interests outside of work. Professionally, I aspire to
excel in my field, continuously honing my skills and knowledge to contribute meaningfully
to my organization and industry. In my community, I seek to leverage my strengths and
skills to support initiatives that promote education, equality, and sustainability. I believe
my ability to communicate effectively and think critically positions me to make a
difference, particularly among youth and marginalized communities who can benefit from
mentorship and advocacy.
3.
My career mission is to leverage my creativity, expertise, and compassion to drive
positive change in both my professional endeavors and community engagements.
Through collaboration, innovation, and a commitment to lifelong learning, I aim to inspire
others and contribute to a more equitable and sustainable world.
Tianyu Du
one ave de lafayette
Boston, MA, Zip 0211
Du902@gmail.com
401 666 777 888
May 8
Tianyu Du
Front desk Supervisor
Hyatt Regency Hotel
One ave de lafayette
Boston, Ma, 02111
Dear Tianyu Du,
I am writing to express my enthusiasm in applying for the Supervisor at Hyatt Regency Hotel, as
advertised. With a keen eye for detail and a passion for relevant industry, I am confident in my
ability to contribute effectively to your team and help drive success in the role.
As someone who thrives in dynamic environments, I bring 3 years of experience in [relevant
skills/experience], which I believe align perfectly with the requirements of the position. During
my tenure at [Previous Company], I successfully [quantifiable accomplishment, e.g., increased
sales by 25% year-over-year], demonstrating my ability to deliver tangible results while
collaborating with cross-functional teams.
Moreover, my proficiency is specific skills or software relevant to the job has equipped me with
the tools necessary to excel in a fast-paced setting like Hyatt Regency. I am particularly drawn to
the innovative projects and initiatives undertaken by your team, and I am eager to contribute my
strategic insights and creative solutions to further enhance Hyatt Regency’s objectives.
In closing, I am excited about the opportunity to bring my unique blend of skills and experiences
to Hyatt Regency and am eager to discuss how my background aligns with the needs of your
team. Thank you for considering my application. I am available at 401 666 777 888 or via email
at Du902@gmail.com for any further discussion or to schedule an interview.
Warm regards,
Tianyu Du
This cover letter aims to capture attention in the opening paragraph, demonstrate relevance and
value in the main body, and conclude with a polite prompt for follow-up action. Feel free to
customize it further to suit your personal style and the specific requirements of the job
application.
TIANYU DU
Great Boston | Duke@gmail.com | 565 565 565 |
Night Auditor Profile
Highly-ambitious professional with expertise in quality assurance, cross-functional collaboration, customer interactions,
and needs assessment Results-focused with key skills in directing telephone lines, responding to inquiries, maintaining
accounts, and ensuring completion of paperwork. An articulate written and verbal communicator with abilities in making
reservations, collecting payments, running reports, and handling cash.
CORE PROFICIENCIES
• Accuracy Review
• Data Analysis
• File Management
• Reporting/Documentation
• Regulatory Compliance
• Confidentiality
• Asset Protection
• Service Delivery
• Relationship Building
PROFESSIONAL EXPERIENCE
RELEVANT EXPERIENCE
Night Auditor Supervisor Hyatt Regency Boston/Cambridge September, 2022 to June, 2023
• Supervise and oversee the night audit team to ensure accurate and timely completion of financial processes and
reports.
• Conduct night audit procedures, including balancing accounts, verifying charges, and reconciling discrepancies.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Monitor and ensure adherence to hotel policies and procedures during the night shift.
• Collaborate with other departments, such as housekeeping and security, to ensure smooth operations during the
night.
• Provide exceptional guest service, anticipating needs and exceeding expectations.
• Train and mentor night audit team members, providing guidance and support.
• Assist in the implementation of new processes and technologies to enhance efficiency and accuracy.
Night Auditor Supervisor The Westin Hotel – MA, January, 2022 to June, 2022
• Greet guests immediately with a friendly and sincere welcome.
• Promptly finish the registration process
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as
requested.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model
for clerks and other associates.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining
the most effective solutions.
• Make decisions and take action based on previous experience and good judgment, sometimes revising approach to
accommodate unusual situation.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.
Night Auditor The Envision hotel – MA, October 2020 to July 2021
• Assisting in the operation of the front desk and guest services.
• Taking multi-task and prioritizing with excellent follow up skills and customer service.
• Ensuring every guest concern is addressed to make sure they are satisfied. Duties will be
• Greeting guests and checking in and out addressing guest requests during their stay, answeringtelephone inquiries, making reservations, and other duties as assigned.
• Able to work through customer service related issues
• Any other duties or responsibilities which might be required by a manager supporting, laundry,breakfast and
some public area cleaning
Various Companies March 2008 to September 2018
Advanced key skills in customer relationship management (CRM), strategic planning, customer service, service delivery,
customer education, and administrative functions. Well-versed in assisting leadership, housekeeping, needs assessment,
meal/kitchen operations, program management, and data collection. Designed and implemented marketing, promotional,
sales, and customer service strategies and initiatives.
▪ Intern, Yuanfeng Real Estate Development LLC, July 2018 to September 2018: Sold 147 condos during internship
through marketing, relationship building, and sales initiatives. Consulted with customers to answer questions, determine needs, and complete transactions. Analyzed customer data and executed marketing plans.
▪ Intern, Radisson Hotel, November 2013 to January 2014: Completed more than 50 check-ins and check-outs per
shift while controlling front desk operations, leading team members, and assisting various departments (kitchen,
banquet, and leaders). Ensured customer needs were met through efficient problem resolution, active listening,
housekeeping services, and quality service delivery. Supported the preparation of 50 meals during busy lunch hours.
▪ Marketing Executive, Guizhou Journal, September 2010 to February 2012: Developed and launched new promotional plans, programs, growth initiatives, and customer-focused strategies. Owned a $10K sale and fostered longterm relationships with customers to build loyalty while delivering quality service.
EDUCATION AND TRAINING
Bachelor of Science in Food and Restaurant Management, 2019
Johnson and Wales University
Bachelor of Science in Hotel and Lodging Management, 2018
Johnson and Wales University Banquet Experience
SS102: Professional Development (BFN) – Portfolio Project Presentation
Elevator Pitch
Portfolio Presentation Description:
For your Portfolio Project, you created a job resume and cover letter. Now, it’s time to present yourself
to a potential employer. To help you prepare for this important presentation, write an elevator pitch to
introduce yourself and get your audience’s interest and attention.
To learn more about the elevator pitch, view this video: Elevator Pitch Example – How to Create a Personal Elevator Pitch https://www.youtube.com/watch?v=wVYyCUwDFhE
•
Who are you?
➢ Your career mission statement
•
What’s your USP (Unique Selling Point)?
➢ At least 3 strengths that you have as a professional
➢ How you stand out from competitors/other applicants
•
Your business
•
•
Service/product you provide – value proposition
Call to action: What’s the next step for your audience to take?
At the time of your presentation, your portfolio website on Mahara must include all of the following
separate sections:
• Profile: About me > Introduction
• Posted your completed Portfolio Project 1 and 2 to your portfolio website on Mahara
through Moodle.
• A short summary of your elevator pitch text published on your Mahara portfolio website.
Deliver an engaging and well-prepared presentation. The overall length of the presentation should be
short – – 1-2 minutes. Be prepared and rehearse your presentation.
Post your elevator pitch text to Mahara through the Portfolio Presentation submission page in Moodle. Make sure to check your writing for spelling, grammar, and punctuation before posting.
INSTRUCTOR USE ONLY
Grading Rubric
Grading accepts a start value of 100. Points will be deducted for failure to fully complete or meet the stated requirements. Grading: 90-100 = Represents work of superior quality (A); 80-89 = Represents work of good to very good
quality (B); 70-79 = Represents adequate command of class content (C); 69 and below = Represents work that shows
a need for development or improvement (F); 0 = Represents plagiarized work (F).
SS102: Professional Development (BFN)
Student:
Instructor:
Date:
STUDENT LEARNING OUTCOMES
SLO-1. Determine the role of effective goal setting in managing your career.
SLO-2. Develop a career mission statement based on your career goals.
SLO-3. Identify your values, interests, skills and explain their importance in job seeking and career
achievement.
SLO-4. Know how to create different types of professional resumes based on your goals.
SLO-6. Convey how your skills, education, professional experience, and achievements can help determine your career path.
SLO-7. Present an elevator pitch which can briefly and effectively communicate your expertise and
unique selling points to potential employers and professional opportunities.
Portfolio Presentation
Description of requirements
Possible
Points
SLO-1, SLO-3, SLO-4, SLO-6, SLO-7. At the time of your presentation, your
portfolio website in Mahara included all of the following separate sections.
• Profile completed in Mahara: About me > Introduction (shown during
presentation).
• Posted your resume from your Portfolio Project (shown during presentation).
• A short summary of your elevator pitch text published on your Mahara portfolio website.
20
Your
Points
SLO-1, SLO-2, SLO-3, SLO-6, SLO-7. Elevator Pitch and Class Presentation included:
• Your career mission statement
•
Your USP: At least 3 strengths that you have as a professional and how you
stand out from competitors/other applicants
SLO-3, SLO-7. Elevator Pitch and Class Presentation included:
• Your business: Service/product you provide – value proposition
•
40
40
Call to action: What’s the next step for your audience to take?
TOTAL
YOUR SCORE: ________
Instructor Comments:
100