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Assignment Briefing
Prepare global administrative policy rollout recommendations. The rollout’s intended outcomes are:
Enhanced compliance and cultural alignment.
Improved employee understanding and regulatory adherence.
Positive organizational impact.
Follow the suggested steps below to effectively manage the complexities of rolling out a new policy across countries while achieving your intended outcomes:
PRESENTATION OUTLINE
The outline below ensures that each group presentation follows a clear structure and covers all essential aspects of the rollout process within the 15-20-minute timeframe.
Presentation Title: Effective Rollout of a Global Administrative Policy
A brief overview of the assignment.
Objectives of the presentation.
Outline of the key topics to be covered.
Planning Phase
Assessment and research on cultural, legal, and regulatory landscapes.
Stakeholder mapping, engagement, and cross-functional team formation.
Customization and localization of the administrative policy.
Communication and Training Strategy
Training and education programs.
Scheduling and addressing time zone differences.
Metrics and Evaluation
Summary.
Audience questions.
Make notes on your slides (usually 3-4 substantive sentences or more in the notes section at the bottom of each slide) so that you can share the deck with stakeholders, and they can see the logic and rationale that you are using for your decisions.
EFFECTIVE ROLLOUT OF A
GLOBAL CODE OF CONDUCT
A Strategic Approach for
Multi-Country Implementation
Group Members’ Names:
[Names of Group Members]
ADMG 571: Global Administrative Policy
TODAY’S DATE
Overview and Intended Outcomes
> Purpose of the presentation
> Importance of a global code of conduct
Objectives and Key Topics to be Covered
INTRODUCTION
> Planning Phase
> Communication and Training Strategy
> Implementation Plan
> Metrics and Evaluation
Conclusion
Better
Improved
Lower
Awareness
Compliance
Risks
CODE OF CONDUCT ROLL-OUT
OVERVIEW AND INTENDED OUCOMES
Assessment of
Cultural, Legal, and
Regulatory
Landscapes:
Planning
Phase
Stakeholder
Engagement:
Customization and
Localization of the
Code:
• Understanding cultural differences
• Legal requirements in different countries
• Regulatory compliance
• Identifying key stakeholders
• Involving local leadership and HR
• Forming a cross-functional team
• Tailoring the code to local norms
• Translation and communication
• Balancing global standards with local practices
SOURCE: https://www.hofstede-insights.com/country-comparison-tool?countries=mozambique%2Cnepal%2Cunited+states
Communication
and
Training
Strategy
Development of
the Communication
Plan:
• Clear messaging about the new code
• Utilizing multiple communication channels
• Ensuring message consistency across regions
Details of Training
and Education
Programs:
• Designing comprehensive training modules
• Interactive and engaging training methods
• Scheduling training sessions to maximize
participation
Addressing Time
Zone Challenges:
• Coordinating across different time zones
• Offering flexible training schedules
• Recording sessions for later viewing
Implementation
Plan
Rollout
Schedule with
Key Milestones:
• Timeline for phased rollout
• Key milestones and checkpoints
Pilot Testing
and Feedback:
• Conducting pilot programs in selected regions
• Gathering feedback and making adjustments
• Ensuring readiness for full-scale launch
Full-Scale
Launch
Strategy:
• Executing the rollout plan
• Ongoing support and communication
• Monitoring progress and addressing issues
Compliance
Metrics:
Metrics and
Evaluation
• Training completion rates
• Adherence to the new code
• Regular audits and surveys
Engagement and
Training
Participation
Metrics:
• Employee engagement levels
• Participation rates in training programs
• Feedback from training sessions
Incident and
Cultural Integration
Metrics:
• Number and nature of compliance incidents
• Resolution times and outcomes
• Employee feedback on cultural integration
Compliance
Metrics:
Metrics and
Evaluation
• Training completion rates
• Adherence to the new code
• Regular audits and surveys
Engagement and
Training
Participation
Metrics:
• Employee engagement levels
• Participation rates in training programs
• Feedback from training sessions
Incident and
Cultural Integration
Metrics:
• Number and nature of compliance incidents
• Resolution times and outcomes
• Employee feedback on cultural integration
01
02
03
Enhanced Cultural
Alignment
Better Regulatory
Adherence
Improved Employee
Understanding
Higher levels of compliance
across regions.
Full compliance with global and
local regulations.
Clear understanding of the code
of conduct.
CODE OF CONDUCT ROLL-OUT
CONCLUSION
PROJECT TIMELINE
Free templates for all your
presentation needs
100% free for personal
or commercial use
Ready to use, professional,
and customizable
Blow your audience away
with attractive visuals
PAGE NUMBER
For PowerPoint,
Google Slides, and Canva
ADMG 571
Global
Administrative
Policy
Summer 2024
Office Hours
ADDITIONAL CONTENT
1
Leading With Systemic Design – A Suggested Approach
CHECKPOINTS
KEY ACTIONS PER CHECKPOINT
KEY EXPECTED RESULTS
1. IDENTIFY
• Define the Essential Problem
• Prioritize your Actions
• Essential Problem is defined
• Actions are prioritized to solve the essential problem
2. DESIGN
• Set your goals for the Solution Design
• Design Solution Options
• Solution Design goals are clearly agreed upon
• Options are defined, weighted, and prioritized
3. ENGAGE
• Prepare your Stakeholder Engagement
• Inform the Decision-Making process
• Stakeholder Map and Engagement Plan are defined
• Communications Plan is created
4. ACT
• Drive your Implementation Strategy
• Execute your Governance Model
• Implementation Strategy is defined
• Governance Model guarantees smooth implementation
5. SUSTAIN
• Leverage the Organizational Lifecycle
• Create a Feedback Loop
• Change Management strategies are agreed-upon
• Feedback loop is defined & failure recovery planned
Copyright, 2018: J. Eduardo Campos and Erica W. Campos
2
Leading With Systemic Design – A Suggested Approach
CHECKPOINTS
KEY ACTIONS PER CHECKPOINT
KEY EXPECTED RESULTS
1. IDENTIFY
• Define the Essential Problem
• Prioritize your Actions
• Essential Problem is defined
• Actions are prioritized to solve the essential problem
2. DESIGN
• Set your goals for the Solution Design
• Design Solution Options
• Solution Design goals are clearly agreed upon
• Options are defined, weighted, and prioritized
3. ENGAGE
• Prepare your Stakeholder Engagement
• Inform the Decision-Making process
• Stakeholder Map and Engagement Plan are defined
• Communications Plan is created
4. ACT
• Drive your Implementation Strategy
• Execute your Governance Model
• Implementation Strategy is defined
• Governance Model guarantees smooth implementation
5. SUSTAIN
• Leverage the Organizational Lifecycle
• Create a Feedback Loop
• Change Management strategies are agreed-upon
• Feedback loop is defined & failure recovery planned
Copyright, 2018: J. Eduardo Campos and Erica W. Campos
ENGAGE
Your Stakeholders:
Action: “Know Your Client”
Example: “NGO digging a well
in Africa”
Copyright, 2018: J. Eduardo Campos and Erica W. Campos
• Stakeholder Mapping
• Stakeholder Engagement Plan
• Stakeholder Communications Plan
ENGAGE
Your Stakeholders:
Action: “Know Your Client”
Example: “NGO digging a well
in Africa – Power vs. Interest”
Copyright, 2018: J. Eduardo Campos and Erica W. Campos
From: Book “From Problem Solving To Solution Design, Turning Ideas Into
Actions” (2018, Campos and Campos); page 67.
From: Book “From Problem Solving To Solution Design, Turning Ideas Into
Actions” (2018, Campos and Campos); page 66.
Copyright, 2018: J. Eduardo Campos and Erica W. Campos
ENGAGE
Your Stakeholders:
Action: “Know Your Client”
Example: “NGO digging a well
in Africa – Power vs. Interest”
Copyright, 2018: J. Eduardo Campos and Erica W. Campos
From: Book “From Problem Solving To Solution Design, Turning Ideas Into
Actions” (2018, Campos and Campos); page 70.
ENGAGE
Your Stakeholders:
Action: “Know Your Client”
Example: “NGO digging a
well in Africa
– Stakeholder Analysis”
Copyright, 2018: J. Eduardo Campos and Erica W. Campos
From: Book “From Problem Solving To Solution Design, Turning Ideas Into
Actions” (2018, Campos and Campos); page 71.
ENGAGE your stakeholders: “Know Your Customer”
1
Map
Your
Stakeholders
2
Create an
Engagement
3
Plan
Create a
Communications
Plan
#StakeholderMapping
#GlobalAdmnistrativePolicy
#SystemicDesign
CASE STUDY: Give love to whom needs it!
1
2
3
Map
Create an
Create a
Your
Engagement
Communications
Stakeholders
Plan
Plan
• Million-dollar, 2-year
Cybersecurity Program to
be approved
• CEO: Signs-off; requires fullattention
• CEO: Meet 1:1 monthly;
emails every other week
• CFO: Neutral; keep
informed; not much
attention needed
• CFO: Monthly email; no
meetings needed
• CEO: Decision-Maker
(Sponsor)
• CFO: Must corroborate CEO
approval (Neutral)
• No objections identified
#StakeholderMapping
#GlobalAdmnistrativePolicy
• Team: Meeting every other
week; monthly email
#SystemicDesign
CASE STUDY: Give love to whom needs it!
1
2
3
Map
Create an
Create a
Your
Engagement
Communications
Stakeholders
Plan
Plan
• CEO: Decision-Maker (Sponsor).
• CEO: Signs-off; requires fullattention.
• CEO: Meet 1:1 monthly;
emails every other week.
• CFO: Skeptical; Ensure
spending controls are clear.
• CFO: Keep informed on a
bi-weekly basis (email);
monthly review (1:1).
• CFO: Must corroborate CEO
approval (Skeptical).
REVISED
#StakeholderMapping
#GlobalAdmnistrativePolicy
#SystemicDesign
CASE STUDY: Stakeholder Mapping – Handling Objections and Motivations
Name
Liliana
Medrado
Joe
Ramos
Position
CEO
CFO
Role
Final
sign-off
Financial
impact
evaluation
Support
Objections
Positive
Meet 1:1
Will only sign
Present
Deeply
monthly;
off after his
emails
solution to committed to
direct reports
the C-suite cybersecurity every other
approval
week
Skeptical
Keep
informed
on a biweekly
basis
(email);
monthly
review
(1:1)
#StakeholderMapping
Action
Motivations
Previous
Highlight Supports the
history of
controls to CEO decisions
failure with
prevent
on
similar
failure
cybersecurity
project
#GlobalAdmnistrativePolicy
#SystemicDesign
Comms
KEY TAKEAWAYS
• Map your stakeholders and handle their objections and motivations.
• Create an Engagement Plan and define how you will communicate
with them.
• Consider any unvoiced input and feedback into your decisions.
#StakeholderMapping
#GlobalAdmnistrativePolicy
#SystemicDesign
Global Policy Management
KPIs and Metrics
Why Track Policies and Procedures?
Management KPIs
Compliance Monitoring
Regulatory Adherence:
Number of policy violations,
audit findings, or regulatory
fines.
Standards Compliance:
Specific industry standards
or certifications that
organizations must meet.
Why Track Policies and Procedures?
Management KPIs
Risk
Management
• Incident Tracking: Policy violations, procedural
errors, or non-compliance.
• Root Cause Analysis: Incidents or non-compliance
to prevent similar occurrences in the future.
• Turnaround Time: Time taken to update or
Operational
Efficiency
implement new policies and procedures to
streamline policy management workflow and reduce
delays.
• Process Adherence: Measure how well employees
follow established procedures to identify deviations
from standard processes and implement corrective
actions to improve efficiency.
Why Track Policies and Procedures?
Management KPIs
Quality Assurance
Error Rates: It helps organizations
assess the effectiveness of policies and
procedures in maintaining quality
standards. High error rates may
indicate gaps in training or deficiencies
in existing procedures.
Customer Feedback: It provides
valuable insights into the effectiveness
of policies and procedures. This
feedback can inform adjustments to
processes to better meet customer
expectations.
Employee
Performance &
Engagement
Training Participation: It measures
employee engagement with policies
and procedures. Low participation may
indicate a need for improved training
programs or communication
strategies.
Competency Assessments: It helps
identify areas for improvement and
ensure that employees have the
necessary knowledge and skills to
perform their roles effectively.
Policy Effectiveness KPIs
KPI Name
Measurable KPI
Why Track This KPI
Indicates the successful
Policy Adoption
Percentage of employees who
implementation and acceptance of
Rate
have adopted new policies
new policies.
Measures the effectiveness of
Policy Compliance Percentage of employees
policies in guiding employee
Rate
compliant with policies
behavior.
Policy
Assesses the clarity and
Rate of comprehension and
Communication
effectiveness of policy
retention of policy information
Effectiveness
communication methods.
Policy Exceptions Number of exceptions granted Helps identify potential gaps or
Granted
from policy guidelines
inconsistencies in policies.
Measures the impact of policy
Policy Training
Assessment scores or feedback training programs on employee
Effectiveness
from policy training sessions
knowledge and compliance
behavior.
Policy Violation
Trend analysis of policy
Identifies patterns or emerging
Trend Analysis
violations over time
issues related to policy compliance.
Compliance KPIs
KPI Name
Measurable KPI
Why Track This KPI
% of Compliance Audits
Passed
% of audits passed against
compliance standards
Ensures adherence to regulatory
requirements and organizational
policies.
Number of Policy
Violations Reported
Number of reported policy
violations
Indicates effectiveness of policies
and procedures in preventing noncompliance.
Compliance Training
Completion Rate
Percentage of employees who
completed compliance training
Reflects the level of awareness and
understanding of policies among
employees.
Number of Compliance
Incidents
Number of compliance incidents
recorded
Provides insight into the frequency
and nature of compliance breaches,
informing risk management
strategies.
Compliance Risk
Assessment Score
Score indicating the level of
compliance risk exposure
Guides prioritization of resources
and efforts to mitigate high-risk
compliance areas.
Analyze and Interpret Data
in-depth analysis of KPI data to identify patterns,
Analyze • Conduct
correlations, and causes of performance trends.
• Utilize statistical techniques, data visualization tools, and
and
qualitative insights to comprehensively understand
Management performance.
Interpret • Procedures
Engage cross-functional teams in data analysis to leverage
diverse perspectives and expertise.
Implementing
KPIs for
Procedures
Management
Take Corrective Actions
Take
• Develop action plans to address identified gaps,
deficiencies, or areas of underperformance.
• Prioritize corrective actions based on their potential
impact, resource requirements, and alignment with
strategic objectives.
• Assign responsibilities, set deadlines, and track progress
towards implementing corrective measures effectively.
Conclusion
Recap of
policy management.
Importance of KPIs.
Encouragement to apply
these concepts in
real-world scenarios.
