Responding to Conflict

Write an analysis and a response to address a growing controversy.

In this assessment, you’ll be put in a situation of conflict that you need to help a team work its way out of.

It’s a team that’s trying to make a decision, and you’ve been brought into an email chain in which tempers have flared. How does that happen? And how do you move forward? Our personalities are central to how we respond in communication situations, especially when the situation is time-sensitive, critical, or we’re otherwise under duress. Our awareness of ourselves and others can dramatically improve our effectiveness.

In this assessment, you will navigate just such a challenge. You’ll figure out what’s at the root of the communication problem and suggest a way forward. It will take analysis, communication, and interpersonal skills to bring your team to a place they can function.

Responding effectively to a situation rife with conflict requires a variety of communication techniques. In this assessment, you will analyze and respond to a growing controversy depicted in the Responding to a Conflict scenario by writing a team communication and subsequently analyzing your approach to devising it. While communication (or lack of it) can often cause workplace conflict, it can also be the solution to addressing it. Knowing how to communicate in increasingly stressful environments is a skill that will serve you well both professionally and personally.

Imagine you just came back from lunch and found the email string regarding the proposed staff meeting related to the scenario. It’s your plan to address the situation, and it’s your intent to do it in communications that demonstrate leadership and a keen understanding of the issue, participants, and their associated dynamics.

Complete both parts of this assessment. Be sure to cite all sources using the APA reference style.

Part 1: Analyze Your Approach to the Issue

Describe your approach to constructing your email.

Describe possible causes for the caustic exchange depicted in the email chain. Consider possible core organizational issues. State any assumptions that you might need to make regarding the scenario to support your assertions.

Justify why your message would likely be effective. Consider content, tone, and style.

Explain your intent for how your message might impact future communications and actions among team members.

Part 2: Write a Response Email

Write an email that effectively addresses the email chain. It should:

Properly consider the audience, your position, and the circumstances.

Articulate a well-conceived solution to the problem.

Effectively end the thread completely and de-escalate the tension.

Send a message that this exchange was “sub-optimal.”

Using the Screenshots below answer these 6 questions!!!!!!!!!!!

1. What types of communication have occurred so far?

2. Have some methods been more productive than others?

3. What is working?

4. What is not working?

5. How can I get everyone to agree and communicate in a manner that suits everyone?

6. What key points do I need to include when I respond to Roger?