BUS-47o applied business project

The purpose of this assignment is to explain how you will evaluate and measure the success of the problem solution you intend to implement in the organization.

This solution evaluation process will be used to determine the potential success of your implemented solution. Success can be measured using both qualitative and quantitative methods, therefore it is important to determine which tools and metrics you will use to evaluate the data you have collected.

In this assignment, you will use cost-benefit analysis to evaluate the financial outcomes of your solution. Create a data chart or graph to most effectively display the cost-benefit evaluation metrics that you will use to measure the success of your solution. Review the study material “Cost Benefit Analysis Solution Evaluation” Excel spreadsheet to assist you. Then, write 250-word explanation of the degree of confidence you have regarding the cost-benefit analysis and the assumptions you are required to make for cost, risk, benefits, and the financial outcome of your proposed solution. Include an explanation of how you will measure whether the solution is successful in addressing the problem and meeting the needs of the business, employees, and customers.

Call Center
Project Title
CRM Rules for CCR Quality
Solution Title/Description
Sponsor
C
O
S
T
S
1
2
3
4
CC Manager
Project Manager
J Doe
Timeframe for CBA (in months)
12
Estimated cost/savings year one
(maximum 12)
5
Average labor cost (hourly / daily)
$23.00
Assumptions/Comments
1
2
3
4
5
6
7
1
2
3
4
B
E
N
E
F
I
T
S
1
2
3
4
1
2
3
4
1.80
Benefit-cost ratio
Monthly payback period
6.7
Cost/Benefit
$, hours, units E.g.: $/unit
Unit
Entry/Quantity
$
Final/Total
Implementation costs (one time)
8,000
Update rules in CRM
8,000
Ongoing costs (monthly)
0
>>>Total Costs (monthly)
667
Hard and soft savings (monthly)
1,200
Saving from reduced calls
Saving from reduced QC
Calls
QC
5000
500
1,000
200
0
Savings (one time)
>>>Total benefits (monthly)
1,200
667
Monthly
payback
Net cash flow
0
6.7
1,200
Net gains
ROI
Year-1/partial year
Description
Year-2
Year-3
3,333
11,333
19,333
6,000
20,400
34,800
2,667
9,067
15,467
Cost to update rules
80.0%
Project Title
Solution Title/Description
Sponsor
C
O
S
T
S
1
2
3
4
CC Manager
Project Manager
J Doe
Timeframe for CBA (in months)
1
2
3
4
Estimated cost/savings year one
(maximum 12)
5
Average labor cost (hourly / daily)
Assumptions/Comments
1
2
3
4
5
6
7
Benefit-cost ratio
Monthly payback period
B
E
N
E
F
I
T
S
1
2
3
4
1
2
3
4
Cost/Benefit
$, hours, units
E.g.: $/unit
Unit
Entry/Quantity
$
Final/Total
Implementation costs (one time)
0
Ongoing costs (monthly)
>>>Total Costs (monthly)
0
Hard and soft savings (monthly)
5000
500
0
Savings (one time)
>>>Total benefits (monthly)
Monthly
payback
Net cash flow
0
Net gains
ROI
Year-1/partial year
Description
Year-2
Year-3
Collapse All
Solution Evaluation Tools – Rubric
Data Chart or Graph Summarizing Cost Benefit Analysis
11.25 points
Criteria Description
Data Chart or Graph Summarizing Cost Benefit Analysis
5. 5: Excellent
11.25 points
Data chart or graph summarizing the cost benefit analysis to evaluate financial
outcomes for the proposed solution is complete and correct and includes relevant
details.
4. 4: Good
9.56 points
Data chart or graph summarizing the cost benefit analysis to evaluate financial
outcomes for the proposed solution is mostly complete and correct and includes
relevant detail.
3. 3: Satisfactory
8.44 points
Data chart or graph summarizing the cost benefit analysis to evaluate financial
outcomes for the proposed solution is complete and correct and includes some
relevant details.
2. 2: Less Than Satisfactory
7.31 points
Data chart or graph summarizing the cost benefit analysis to evaluate financial
outcomes for the proposed solution is incomplete or incorrect.
1. 1: Unsatisfactory
0 points
Data chart or graph summarizing the cost benefit analysis to evaluate financial
outcomes for the proposed solution is not included.
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Degree of Confidence in Solution Success
11.25 points
Criteria Description
Degree of Confidence in Solution Success
5. 5: Excellent
11.25 points
Discussion of the degree of confidence regarding cost benefit analysis considering
cost, risk, and benefits, including explanation of the measures used for determining
solution success, is thorough and includes substantial explanation and supporting
details.
4. 4: Good
9.56 points
Discussion of the degree of confidence regarding cost benefit analysis considering
cost, risk, and benefits, including explanation of the measures used for determining
solution success, is complete and includes explanation and supporting details.
3. 3: Satisfactory
8.44 points
Discussion of the degree of confidence regarding cost benefit analysis considering
cost, risk, and benefits, including explanation of the measures used for determining
solution success, is included but lacks explanation and supporting details.
2. 2: Less Than Satisfactory
7.31 points
Discussion of the degree of confidence regarding cost benefit analysis considering
cost, risk, and benefits, including explanation of the measures used for determining
solution success, is incomplete or incorrect.
1. 1: Unsatisfactory
0 points
Discussion of the degree of confidence regarding cost benefit analysis considering
cost, risk, and benefits, including explanation of the measures used for determining
solution success, is not included.
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Mechanics of Writing (includes spelling, punctuation, grammar,
language use)
1.25 points
Criteria Description
Mechanics of Writing (includes spelling, punctuation, grammar, language use)
5. 5: Excellent
1.25 points
Writer is clearly in command of standard, written, academic English.
4. 4: Good
1.06 points
Prose is largely free of mechanical errors, although a few may be present. The
writer uses a variety of effective sentence structures and figures of speech.
3. 3: Satisfactory
0.94 points
Some mechanical errors or typos are present, but they are not overly distracting to
the reader. Correct and varied sentence structure and audience-appropriate
language are employed.
2. 2: Less Than Satisfactory
0.81 points
Frequent and repetitive mechanical errors distract the reader. Inconsistencies in
language choice (register) or word choice are present. Sentence structure is correct
but not varied.
1. 1: Unsatisfactory
0 points
Surface errors are pervasive enough that they impede communication of meaning.
Inappropriate word choice or sentence construction is used.
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Documentation of Sources
1.25 points
Criteria Description
Documentation of Sources (citations, footnotes, references, bibliography, etc., as
appropriate to assignment and style)
5. 5: Excellent
1.25 points
Sources are completely and correctly documented, as appropriate to assignment
and style, and format is free of error.
4. 4: Good
1.06 points
Sources are documented, as appropriate to assignment and style, and format is
mostly correct.
3. 3: Satisfactory
0.94 points
Sources are documented, as appropriate to assignment and style, although some
formatting errors may be present.
2. 2: Less Than Satisfactory
0.81 points
Documentation of sources is inconsistent or incorrect, as appropriate to
assignment and style, with numerous formatting errors.
1. 1: Unsatisfactory
0 points
Sources are not documented.
Total 25 points
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