2 parts- 2 differernt due dates

Part 1: Due TODAY, 08/02/2023 by 7pm est

ACTIVE LISTENING

Have you ever tried to have a conversation with someone who is distracted? Maybe they were watching a television show or looking at their phone as you attempted to convey important information. Perhaps you asked if they understood what you were saying, and they repeated the last few words you said but were obviously missing the point. At this point in the conversation, the most likely phrase to follow is, “Are you even listening to me?” In situations like this, it becomes clear how important listening is in facilitating a healthy conversation, but there are also more subtle ways in which we can improve our listening skills.

In this Discussion, you will reflect on the behaviors used by both good and poor listeners and use this analysis to identify key behaviors for effective listening.

To prepare for this Discussion:

Consider two specific individuals to refer to for this Discussion—one whom you consider to be a good listener and a second whom you consider to be a poor listener. Make sure to conceal their identity in your post.

Postan analysis of the specific behaviors each individual does or does not use when listening. In your analysis, do the following:

Describe the nonverbal and verbal behaviors and actions of each individual as they listen to you.

Describe how each individual checks (or fails to check) for understanding.

Analyze how each individual’s listening skills have affected either the outcomes you are jointly trying to achieve, your relationship over time, or both.

Analyze how your observations align with or extend ideas on active listening from this week’s Learning Resources.

Part 2: Due 08/04/2023 by 7pm est

COMMUNICATING WITH EMPATHY

When communication becomes difficult, we need to be additionally conscious of our listening skills to ensure we are listening with empathy. Oftentimes, people hear others’ problems and begin viewing those problems from their own personal lens. They might think about how they would solve the problem, or they might immediately respond with their “solution” for the other person. Although these responses may come from a sympathetic standpoint, they do not exhibit empathy and can be off?putting, especially to someone who is expressing their feelings from a vulnerable place. In this Discussion, you will analyze the role of empathy in a conversation in which you were involved.

Post an analysis of the effects of empathy when communicating with others. In your analysis, do the following:

Briefly outline the topic of each conversation and explain how the conversation made you feel. (Supply only information that you are comfortable sharing and that is pertinent to the analysis.)

Describe specific behaviors (i.e., words, actions, body language) the other party used that demonstrated empathy or a lack of empathy.

Describe the impact of these behaviors on both the outcome of the conversation and the ongoing relationship with the other party.

Analyze at least two specific takeaways regarding communicating with empathy in difficult conversations, including how these takeaways align with the information and ideas from this week’s Learning Resources.

Resources:

Skills for Better Conversations

When you think about good conversations you have had with others, what are some common traits of those interactions? Perhaps you might think about both people sharing equally, mutual respect, both people being genuinely interested in the other’s answers, finding commonalities while respecting differences of opinion or experience, etc. Being able to engage in and sustain good conversation with others can be a useful tool in building positive relationships in a business setting. Using these resources, consider how improving your conversation skills can be of benefit as you interact with others in your personal and professional life.

GCFGlobal. (n.d.).

Improve your conversation skillsLinks to an external site.

.

https://edu.gcfglobal.org/en/business-communicatio…

Time Estimate: 7 minutesGCFLearnFree.org. (2018, February 15).

(Mis)communicationLinks to an external site.

[Video]. YouTube. Note: This video is also embedded in the GCFGlobal article “Improve Your Conversation Skills.”Note:The approximate length of this media pieces is 2 minutes.Headlee, C. (2015, May).

10 ways to have a better conversationLinks to an external site.

[Video]. TED Conferences.

https://www.ted.com/talks/celeste_headlee_10_ways_…

Note: The approximate length of this media pieces is 11 minutes.

Becoming a Better Listener

It has been said that every good conversation starts with good listening. Perhaps you have had the experience of interacting with someone who, instead of intently listening to you, seemed to be waiting impatiently for a break in the conversation to jump in and share their own thoughts. Those types of interactions can leave a person feeling like their thoughts and feelings weren’t really being received. By practicing active listening, on the other hand, the listener reflects back what the other person is saying to demonstrate that their thoughts and feelings are indeed being received and understood. Using these resources, you will consider what it means to become a better listener.

Communication Coach Alex Lyon. (2020, June 16).

Active listening skillsLinks to an external site.

[Video]. YouTube. Note: The approximate length of this media pieces is 6 minutes.Emerald Works Limited. (n.d.). Active listening: Hear what people are really saying Download Active listening: Hear what people are really saying. MindTools. https://www.mindtools.com/community/pages/article/…Mindtools.com. Active Listening: Hear What People are Really Saying. Management Training and Leadership Training-Online. https://www.mindtools.com/community/pages/article/ActiveListening.php. Reprinted by permission of Mind Tools Ltd. via the Copyright Clearance Center. Licensed in 2021.Time Estimate:4 minutesEmerald Works Limited. (n.d.). Empathic listening: Going beyond active listening Download Empathic listening: Going beyond active listening. MindTools. https://www.mindtools.com/community/pages/article/…Mindtools.com. Empathic Listening: Going Beyond Active Listening. Management Training and Leadership Training-Online. https://www.mindtools.com/community/pages/article/EmpathicListening.php. Reprinted by permission of Mind Tools Ltd. via the Copyright Clearance Center. Licensed in 2021.Time Estimate:4 minutesGCFGlobal. (n.d.).

Job success – listening skillsLinks to an external site.

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https://edu.gcfglobal.org/en/jobsuccess/listening-…

Time Estimate: 3 minutesGCFLearnFree.org. (2019, January 29).

Active listeningLinks to an external site.

[Video]. YouTube. Note: This video is also embedded in the GCFGlobal article “Job Success – Listening Skills.”Note: The approximate length of this media pieces is 1 minute.

Communicating With Empathy

Empathy is the ability to comprehend or even feel what someone else is feeling. When communicating with others, extending empathy to another individual can make them feel heard, valued, and understood—especially during more tense or emotionally charged conversations. In these resources, you will consider what it means to communicate with empathy and how that can impact your interactions with others in a business context.

Communication Coach Alex Lyon. (2019, June 11).

Communicate with empathyLinks to an external site.

[Video]. YouTube. Note: The approximate length of this media pieces is 7 minutes.Furey, P. (2020, August 3).

How empathy works—and sympathy can’tLinks to an external site.

[Video]. YouTube. Note: The approximate length of this media pieces is 3 minutes.McLaren, S. (2020, May 4).

How to become a more empathetic communicator—and why it will make you a better leaderLinks to an external site.

. LinkedIn Talent Blog.

https://www.linkedin.com/business/talent/blog/tale…

Time Estimate: 7 minutesTEDx Talks. (2017, November 14).

The heart of difficult conversations | Michelle Stowe | TEDxTallaghtLinks to an external site.

[Video]. YouTube.