discussion question

Topic: How do IT and KM intersect in the KM process and how do they create efficiency for the organization?

Jane was in her office at

Global Delivery Direct

when  she got a knock on the door and looked up to see President Rockfish.  “Hi!”, he said “I just wanted a quick word with you. It seems lately  that everywhere I go I run into someone or a situation that reminds me  of your memo on KM. I haven’t forgotten it but I realized that a large  component of your job is information collection and storage. Why can’t  the IT department handle this? Why do I have to have a whole department  and a lot of new software?”  President Rockfish brings up an interesting  question!

Directions:

BY SATURDAY, complete the following:

As if you were Jane draft a one-page answer to  the questions Rockfish poses. Be sure to include what the relationship  is between technology and KM, how they differ, and why tacit knowledge  capture is so problematic. Offer two methods to capture tacit knowledge  that highlight the different roles between KM and IT in tacit knowledge  capture. Consider using the SECI model to help illustrate those methods  and roles.