Business Question

Scenario

The organization that you are a director of leadership and learning for has been conducting engagement surveys among its employees every two years to gain a deeper understanding of employees’ views on areas such as customer service, the organization’s overall strategy, job satisfaction, rewards and recognition, and training and development. The most recent survey was conducted this year, and the organization wants to carry out another survey in two years.

Prompt

Your task is to evaluate the employee survey results using a

GROW Model Template

and identify several survey questions that will target leadership skill and behavior improvement for the next two years. You will also represent the trends you’ve identified with bar or line graphs. For this assignment, you will complete the first five sections of the GROW model template:

Identified Trends

Employee Survey Results Data

Focus Areas

Reality—Current State

Desired Future State—Where Would You Like to Be?

Specifically, you must address the following rubric criteria:

In the Identified Trends section, identify any noticeable trends in the Employee Satisfaction Survey Results data and address the following in your response.

Are there certain focus areas that have seen significant changes compared to others?

How might one focus area impact another?

In the Employee Survey Results Data section, create bar or line graphs from the employee survey results data that best represent the trends you’ve identified above.

In the Focus Areas section, identify three focus areas to improve the organization based on your evaluation, and provide rationale.

In the Reality—Current State section, explain the current state for each focus area you’ve identified above according to the employee survey results. Consider the following in your response:

The potential impact on survey results over time, the “why.”

In the Desired Future State—Where Would You Like to Be? section, create a goal to address each focus area you’ve identified within the next two years, and describe the impact to the entire organization. Consider the following in your response:

The desired result should be 10% improvement for the next survey.

MBA 530 GROW Model Template
Replace the bracketed text with the relevant information.
Name: [Insert text.]
Date: [Insert text.]
Identified Trends
1. [Insert text.]
2. [Insert text.]
3. [Insert text.]
Employee Survey Results Data
[Insert bar or line graphs that visually represent trends identified above.]
Focus Areas
1. [Insert text.]
2. [Insert text.]
3. [Insert text.]
Reality—Current State
1. [Insert text.]
2. [Insert text.]
3. [Insert text.]
Desired Future State—Where Would You Like to Be?
1. [Insert text.]
2. [Insert text.]
3. [Insert text.]
Identified Gaps—Obstacles
1. [Insert text.]
2. [Insert text.]
3. [Insert text.]
Goal Revision
1. [Insert text.]
2. [Insert text.]
3. [Insert text.]
A Way Forward—Action
1. [Insert text.]
2. [Insert text.]
3. [Insert text.]
EMPLOYEE SATISFACTION SURVEY
SURVEY QUESTIONS
Constantly strives to provide value to our clients and customers
My company cares about its employees
My company cares about its customers
I believe the company mission and vision drive the decisions that are made
My job makes good use of my skills and abilities
I am very satisfied with my job
My supervisor shows appreciation for the work that I do
My pay is competitive with others places that I could work
I am proud to be a part of this company
I am proud to tell my friends and family that I work here
Recognizes employees based on merit, i.e., accomplishments, successes.
I feel encouraged to come up with new and better ways of doing things
My work gives me a sense of personal accomplishment
When people work extra hard to meet our goals they are rewarded accordingly
My Supervisor takes the time to praise those who do an excellent job
I have received the training I need to perform my job responsibilities
My Supervisor talks with me to help me determine my training and development goals.
Maintains working conditions that are safe
Maintains working conditions that are clean and orderly
Respects the dignity and diversity of all employees
Committed to helping employees fulfill their family and other responsibilities
Provides leadership who act in just and ethical ways
Provides employees with a sense of fulfillment and purpose in their jobs
Provides employees with a sense of security in their jobs
Provides employees with fair compensation
Promotes an environment in which employees feel free to make suggestions and complaints
Provides an inclusive environment where each employee is considered as an individual
I have the tools and resources to do my job well
In my job I have clearly defined quality goals
When I am having difficulty my Supervisor is there to support me so I do not feel abandoned
My Supervisor gives me useful information on how I can improve my job performance
My Supervisor lets me know where I stand and what is expected of me
I trust my supervisor
SFACTION SURVEY RESULTS
PERCENT FAVORABLE RESULTS
FOCUS AREA
CLIENT/CUSTOMER
COMPANY & STRATEGY
COMPANY & STRATEGY
COMPANY & STRATEGY
JOB SATISFACTION
JOB SATISFACTION
JOB SATISFACTION
JOB SATISFACTION
JOB SATISFACTION
JOB SATISFACTION
RECOGNITION & PRAISE
RECOGNITION & PRAISE
RECOGNITION & PRAISE
REWARD & RECOGNITION
REWARD & RECOGNITION
TRAINING & DEVELOPMENT
TRAINING & DEVELOPMENT
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
Current Year
Two Years Ago
Four Years Ago
90
60
75
60
43
35
38
75
70
80
46
35
38
31
35
66
25
78
80
75
76
35
77
43
75
37
36
76
80
35
38
36
24
89
70
74
65
52
41
48
77
72
81
49
40
42
35
39
70
28
80
82
76
73
45
80
44
76
41
40
77
80
38
41
39
33
91
75
76
71
59
48
55
76
79
80
52
43
44
40
44
68
33
80
82
75
68
53
80
47
75
44
41
76
77
44
44
42
39