Presentation revision

please revise/update the attached presentation. Each slide needs to have at most 9 words on it, with 100 speaker notes for each slide. Make sure that the slide title and the chart are the only elements on the chart slides. Make the chart as large as possible. Circle points that our outside the control limits. Also, provide in-text citations for each slide inside speaker notes.

Duration: 115 min
Grade: 9 – 12
CCSS, NGSS
(…Name.) on Providence Hospital
By
(….Name……..)
May 20, 2024
Course: Statistical Process Improvement
List of Hospital Competitors
1. GEORGE WASHINGTON UNIV HOSPITAL
2. HOWARD UNIVERSITY HOSPITAL
3. MEDSTAR GEORGETOWN UNIVERSITY HOSPITAL
4. SIBLEY MEMORIAL HOSPITAL
5. UNITED MEDICAL CENTER
6. MEDSTAR WASHINGTON HOSPITAL CENTER
7. CHILDREN’S HOSPITAL NMC
All the hospitals with PROVIDENCE HOPSITAL are in WASHINGTON DC
Source of Data and its Limitation
The source of the data is gotten from hospital compare online database
link: https://data.cms.gov/provider-data/archived-data/hospitals.
Some of the limitations are:
1. Subjective Ratings: Many patients can be subjective in their ratings as this can be influenced by individual
expectations, personal experiences, and biases. Manary et al., (2013) established that “different patients may
have varying criteria for what constitutes satisfactory service”.
2. Non-Clinical Factors: Ratings can be affected by non-clinical aspects such as hospital amenities, and staff
friendliness which might not accurately reflect the quality of medical care provided (Boulding et al., 2011).
3. Response Bias: According to Giordano et al., (2010) “Patient who have extreme experiences (either very positive
or very negative) are more likely to leave reviews. This can lead to a skewed representation of the overall patient
experience”.
4. Focus on Short-Term Satisfaction: Patient satisfaction ratings often focus on short-term experiences and may not
accurately capture long-term outcomes and the effectiveness of medical treatments (Glickman et al., 2010).
5. Others could be survey design, cultural differences, impact of external factors,, size and scope of data etc.
Control Chart for Indicator 1 (Patient Satisfaction)
Control Chart for Indicator 2 (Hospital Cleanliness Rating)
Control Chart for Indicator 3 (Nurse Communication Rating)
Control Chart for Indicator 4 (Doctor Communication Rating)
Control Chart for Indicator 5 (Staff Responsiveness Rating)
Summary
The overall review of the performance of PROVIDENCE HOSPITAL revealed that the
hospital is not performing any better than its competitors in WASHINTON DC. (Smith
et al., 2022).
The only indicator that shows PROVIDENCE HOSPITAL performed better could
ONLY be seen in the CLEANLINESS measure but in others measure, its performance
is not any better than its competitors (Jones & Brown, 2021).
It is therefore recommended that PROVIDENCE need to work more rigorously in
order to satisfy her patients through effectively communication by the Nurses and
Doctors. Their staff must be swift in rendering help and assistance to their patients in
order to have higher performance that its competitors in WASHINTON DC.
References
1.Boulding, W., Glickman, S. W., Manary, M. P., Schulman, K. A., & Staelin, R. (2011). Relationship between
patient satisfaction with inpatient care and hospital readmission within 30 days. The American Journal of
Managed Care, 17(1), 41-48.
2.Giordano, L. A., Elliott, M. N., Goldstein, E., Lehrman, W. G., & Spencer, P. A. (2010). Development,
implementation, and public reporting of the HCAHPS survey. Medical Care Research and Review, 67(1),
27-37.
3.Glickman, S. W., Boulding, W., Manary, M., Staelin, R., Roe, M. T., Wolosin, R. J., … & Schulman, K. A.
(2010). Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute
myocardial infarction. Circulation: Cardiovascular Quality and Outcomes, 3(2), 188-195.
4. Jones, A., & Brown, L. (2021). Comparative Analysis of Hospital Performance Metrics. Journal of
Healthcare Management, 66(4), 245-260.
5. Manary, M. P., Boulding, W., Staelin, R., & Glickman, S. W. (2013). The patient experience and health
outcomes. New England Journal of Medicine, 368(3), 201-203.
6. Smith, R., Johnson, P., & Lee, S. (2022). Evaluating Hospital Performance in Urban Areas: A Case Study of
Washington, D.C. American Journal of Public Health, 112(3), 412-419.