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Business Data Architecture/ Data Models
Any IS system operates with data. Data can have different types. Review the course resources to ensure a thorough understanding of data and the unique types.
Directions
Design data structures (variables, lists, objects) that will describe the registration and billing processes of your Course project.
List the data structures IS will need to have in order to support those processes.
For example, one of the structures should describe a list of registered users with their statuses and other parameters, that you will find important.
Consider the past architecture and security details as each can uniquely impact your approach.
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Course Project
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Bike Renting
Bike renting is one of the operational business processes for the bike-sharing system.
Firstly, the group should ensure that they have a web page and mobile app that provide details of
the location of docking stations, bike types, availability of the bikes, and rent costs. The
customer will initiate the booking and ordering process. Therefore, the customer will need to
have the mobile application installed on their phone and have a registered account with the
group. After viewing the nearest docking stations, users can pre-book a bike or order to unlock it
once they get to the location. For pre-booking, the customers will choose the preferred docking
station where they will pick the bike, pick time, and the type of bike they need. The IS system
will save the information and lock the bike until the user picks it up. However, if a customer
delays to pick the pre-booked bike by 15 minutes, the bike will be available to other users. In the
second option, a user will go to the docking station, select a bike, then use their phone app to
scan a QR code on the bike that unlocks it. The information system will play a significant role in
the process. It will aid in updating information on the available bikes and their location. Also, the
system will help with pre-booking bikes and unlocking them. Thus, an automated system will be
utilized, eliminating labor costs.
User Management
User management will entail managing customer accounts and keeping track of customer
engagement. The first step is to ensure there is an ease in registration. Next, user engagement
will be crucial as it will help the group identify areas that need improvements and those that meet
clients’ tastes and preferences. As Nasr et al. (2014) stipulate, feedback helps in continued
growth, decision-making, and comparing with competitors. Thus, the user management process
should ensure that customers are engaged to provide feedback. The system should initiate the
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process whereby the customer is prompted to comment on their experience and rate the services
after returning a bike. Further, the group can conduct random surveys at regular intervals where
they send questionnaires to customers. The information received from the surveys will also help
improve user management. The information system will support the process by prompting
customers to give service reviews and randomly selecting customers who receive the
questionnaires. Moreso, it will keep records of the users, personal data like email and age and
monitor the use of the bike rental services per user.
Billing
The billing process will occur after a bike return. The process will be system initiated to
improve efficiency. Thus, once a customer returns a bike to a docking station, the mobile app
will request them to pay. The amount applicable is subject to the time a user had the bike and if
there are fines. The group should provide various payment methods that customers can choose
from as it eases checkout and convenience (Koksal, 2019). Partnerships with mobile payment
apps can aid in promoting a cashless and seamless transaction. Cash and card payments can be
made at the stations to provide users with alternatives. The billing process begins upon booking a
bike or unlocking it from the docking station. At that point, the user should have an annual
subscription or a day pass. The information system will support the billing process in various
ways. First, it will keep records of customers who have subscriptions and those who need a day
pass. Second, the system will track when a bike was unlocked and when it was returned. The
information will be used to calculate the amount that a customer will pay. Also, the system will
provide the customer with a bill breakdown, including the duration of riding and any extra
charges that apply. All the payment methods will be system-supported, ensuring updates are
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made and thank you messages sent once the user clears the bill. Ultimately, the information
system will significantly improve the process and promote customer satisfaction.
IS Architecture and Rationale
Architecture is one of the significant aspects when designing an information system for a
bike-sharing system. Although the group can adopt different architectural models, a
decentralized model is best. The model can be integrated with a Customer Relationship
Management (CRM) system to provide holistic experiences for the users and owners of the
system. According to Guo et al. (2018), most bike-sharing systems are centralized, which has led
to increased vandalism and leak of user information. The leakage is associated with the risks and
exposure of the server in a centralized system. Therefore, there is a need to prevent exposure,
which can be done by adopting a decentralized IS architecture model. A decentralized model is
reliable as the connection to the network is maintained when there is an issue with part of the
network or server. Indeed, it guaranteed continuous service delivery and support of the system.
Additionally, a decentralized system can act as a strategy for attracting and retaining
regular bike users. Such is through an increased sense of data safety and privacy, increasing
users’ trust. Guo et al. (2018) explain that centralized bike-sharing systems are characterized by
data processing problems when a computing mode is paralyzed. In turn, it paralyzes the system,
eventually leading to the loss of users. Based on the downsides of the centralized bike-sharing
systems, a decentralized model must be adopted to help avoid the problems and guarantee
success. Furthermore, decentralized models are best suited as they utilize blockchain technology.
The technology adds various benefits, including real-time monitoring of users’ data and
transactions (Guo et al., 2018). Notably, it will significantly improve the experience when paying
bills once the user returns the bike to the docking station. The real-time feature also ensures that
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the organization can track the bikes’ location at all times. Such is beneficial in cases where users
unlock a bike in one station and return it in another.
Blockchain technology’s decentralized systems help trace parties that divulge user data.
Such is vital in removing them from the bike-sharing sharing system and taking legal action
when necessary. Also, the technology aids in recording real-time information that generates
credit scores. The credit scores awarded to users determine whether they should be allowed to
access bike-sharing services. Denying access to those with lower credit scores guarantees a
reduced loss of shared bicycles. In turn, it saves the organization from replacement costs incurred
after losses. The selected architecture is also beneficial because it supports distributed storage,
reducing pressure on a central server (Guo et al., 2018). Although a cloud model may function
similarly to a decentralized one, the number of users accessing the system at a given time may
not need the scale the cloud system offers. Moreover, a decentralized system is cheaper, saving
on the initial setup cost.
Software, Database, and Hardware Components
The bike-sharing system will require various software, database, and hardware
components to be fully functional. Notably, hardware comprises the physical features of the
system. They will include bikes, docking stations, racks, computers, servers, mobile devices,
GPS trackers, and network equipment like routers. The hardware will provide the framework of
the system, as the software components will significantly depend on it. The hardware
components must also meet the required specifications for efficiency. For instance, the correct
design of bike racks must be installed at the docking stations to ensure bikes fit in and the lock
mechanisms are functional. Similarly, computers and servers play an essential role in the bikesharing system. Therefore, the organization will have to conduct industry research to determine
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the specifications best suited for the information system. It will ensure that informed decisions
are made during the purchase. Also, housing the hardware components is vital to protect them
from extreme weather conditions. For instance, the locks and racks need to be weather-sealed
and powder coated to increase durability.
The IS software components include the programs like the operating system, Mobile app,
tracking software, billing interface, and admin software at the docking stations. Both system and
application software will help accomplish all business processes and control activities. The
essential functions will involve user management, billing, file management, and memory
performance. The mobile app will be available on Appstore and google play store for users to
install. The app will be used in different processes, including user registration, unlocking bikes,
and billing. However, the docking stations will be equipped with admin software and computers
to serve customers without mobile devices when renting a bike. The tracking software will
monitor bicycle location and provide real-time rider information. Thus, the administrators will
know the bike locations and identify users who have not returned their rented bikes within the
stipulated timelines. In such a case, the admin software will automatically impose a fine on the
particular user. Bluetooth wireless connection aid in transmitting signals that activate the lock
mechanism in the docking station (Liu, 2018). For example, when a rider returns the bike and
checks out, a signal will be transmitted via Bluetooth, prompting the lock mechanism to secure
the bike at the rack. QR codes will also be available for locking and unlocking the bikes.
The database will also be central to the system’s business processes. As Vaishnavi (2020)
notes, a database is a collection of organized information that can be easily accessed, managed,
and updated. It can be accessed electronically from a computer system and is controlled by a
database management system. The group must conduct market research to determine the best
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database type that suits the bike-sharing system. A database has five major components:
hardware, software, data, procedures, and database access language. The hardware consists of
electronic devices that provide storage and act as the interfaces between systems and computers.
On the other hand, software is a set of programs that control and manage the database. The
software will include DBMS, operating systems, network software, and application programs.
Network software is used to share data with other users, while the applications help access the
data. Data is the third component of the database. According to Vaishnavi (2020), it refers to
information that needs to be organized and processed. Therefore, database dictionaries are used
to centralize, document, control, and coordinate the use of data.
The procedure component of databases involves the instructions used in the management
of the system. Some of the instructions encompass setup and installation details, instructions to
log in and log out, manage operations, take data backups, and generate reports(Vaishnavi, 2020).
Notably, the procedures act as guidelines for the database administrators and provide new
administrators with a reference point. Its existence helps execute all processes effectively. The
last component of the database is the access language. It is used to write commands, access,
update, and delete stored data. The language allows administrators to execute various functions
within the system and display results in user-readable formats. For the bike-sharing system, the
database components will support business operations to give users better experiences and allow
optimal information system functioning.
The architecture of the System
Information system architecture represents business processes, procedures, data flow,
structure, and design. The hardware and software components of the system are also included in
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its architecture. Notably, the system structure and interaction with various elements provide an
understanding of the system’s functionality.
Information Security Risks
Information Security (IS) risk is the dangers associated with the use, management, and
environments of information systems pose to an organization and its stakeholders. It overlaps
with many other types of risk when examining the possible consequences of a security-related
incident (McIlwraith, 2021). This essay discusses the main security risks, potential
consequences, strategies to minimize them, and a proposed information management structure.
Main Security Risks and their Potential Consequences
Human Error
Human error is one of the causes of unintentional or complacency data breaches when it
pertains to cybersecurity. It entails downloading malware, using a password that is not strong,
exposing one’s Internet Protocol (IP) address, and failing to update one’s software.
Malicious Insiders
A malicious insider is someone who purposefully abuses insider access to a company’s
proprietary information to damage the company’s reputation. This person could be a business
partner, a contractor, or an employee.
Phishing
Ransomware has quickly taken over as the primary method for cybercriminals to attack
organizations and infect them with malware. Phishing is one of the most common methods they
use. Attacks work by infecting a target organization with malware that spreads through its
systems, encrypts data, and compels the victim to stop using those systems for operations (Ikhsan
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& Ramli, 2019). The thieves then send the organization a ransom demand, demanding payment
for the decryption key.
Strategies to Minimize Security Risks
Although it is in everyone’s nature to make mistakes, staff must be aware of the most
crucial information security components. All employees, technical or not, must get familiar with
the organization’s security rules and practices in the interim (McIlwraith, 2021). Doing this will
help reduce risks brought by human error. In addition, it is surprising to many businesses that
risks from negligent or malicious insiders are equally deadly and frequent as attacks from outside
the company. To stop a malicious insider from launching an attack, organizations need ways to
stop data breaches through email, identify questionable content in emails, and limit internal
communications.
Finally, multi-factor authentication, email spam filtering, and anti-virus software are
some of the methods to prevent phishing in an organization. It is crucial to regularly test the
recovery and restoration procedure built into one’s system and to have regular backups to support
one’s data. Also, training staff and employees on how to detect phishing scams is another way to
prevent falling prey to phishing scams.
Structure of Information Security Management
Information security teams may have different roles and duties depending on the
organization. An example layout of several functional roles and related duties in creating a
typical information security team structure is as follows. The senior management incorporates
various organizational roles like the Chief Information Security Officer (CISO) and includes
individuals in charge of overarching information security obligations. Information system
security experts are in charge of developing, implementing, overseeing, and reviewing the
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organization’s security policies, standards, baselines, processes, and guidelines (Mirtsch, Kinne,
& Blind, 2020). Data owners are responsible for ensuring, among other things, that the
appropriate security—consistent with the company’s security policy—is incorporated into their
data systems. Also, the following responsibilities fall under the purview of IS auditors: Providing
independent assurance to management regarding the compatibility of the security objectives and
assessing the suitability and effectiveness of the security policy, standards, baselines, procedures,
and guidelines in order to meet the organization’s security objectives.
In conclusion, information system security plays an essential role in any organization.
Therefore, organizations should assess their vulnerability to security breaches and put up
measures to safeguard their data.
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References
Guo, H., Zhou, J., Wang, J., & Wang, X. (2018). A Bike Sharing System Based on Blockchain
Platform. MATEC Web of Conferences, 232, 01027.
https://doi.org/10.1051/matecconf/201823201027
Ikhsan, M. G., & Ramli, K. (2019, June). Measuring the Information Security Awareness Level
of Government Employees Through Phishing Assessment. In 2019 34th International
Technical Conference on Circuits/Systems, Computers and Communications (ITCCSCC) (pp. 1-4). IEEE. https://doi.org/10.1109/ITC-CSCC.2019.8793292
Koksal, I. (2019, August 31). Why Businesses Need Diverse Payment Options. Forbes. Retrieved
January 12, 2023, from https://www.forbes.com/sites/ilkerkoksal/2019/08/31/whybusinesses-need-diverse-payment-options/?sh=6c08e1437ebd
531–555. https://doi.org/10.1108/josm-01-2014-0022
Liu, L. (2018). Smart Control Components and Bicycle Sharing Systems. Proceedings of the
2018 8th International Conference on Manufacturing Science and Engineering (ICMSE
2018), 164, 667–670. https://doi.org/10.2991/icmse-18.2018.122
Mirtsch, M., Kinne, J., & Blind, K. (2020). Exploring the Adoption of the International
Information Security Management System Standard ISO/IEC 27001: A Web MiningBased Analysis. IEEE Transactions on Engineering Management, 68(1), 87-100.
https://doi.org/10.1109/TEM.2020.2977815
McIlwraith, A. (2021). Information Security and Employee Behaviour: How to Reduce Risk
Through Employee Education, Training and Awareness. Routledge.
https://doi.org/10.4324/9780429281785
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Nasr, L., Burton, J., Gruber, T., & Kitshoff, J. (2014). Exploring the Impact of Customer
Feedback on the Well-being of Service Entities. Journal of Service Management, 25(4),
Vaishnavi, M. R. (2020). What is a Database? Know the Definition, Types & Components.
Edureka. Retrieved January 20, 2023, from https://www.edureka.co/blog/what-is-adatabase/
