LAVC Samuel Supervision Essay

Ques
tions
– 1. Facebook is trying to inc
rease its use of internal chatbots to serve as common sources of thetechnical information employees need to do their jobs. Do you think a
chatbot is the right
means to convey information about controversial questions employees may face from
outsiders
?Why or why not?
2. How well do you think Liam Bot serves employees’ specific needs for guidance about
company policies and de
cision
s?Why?
3. What do you think Faceboo
k could do better in communicating similar informat
ion next
time
?Why?
Read
the PROBLEM SOLVING Case “
Suspensions of
a Sportscaster
”
AT
THE END OF CHAPTER
12
IN THE
TEXTBOOK Questions
–
1. Was it appropriate for the
station to suspend Giangreco
for expressing his personal opinion on his
Twitter feed
? Why or why not?
2. If you had
to make the decision about whether to discipline Giangreco and how, with whom
would you consult
? What would you ask?
3. Does this incident provide an example of effective discipline as described here? Can you suggest
a way WLS
-7 could add to the effectiveness of the discipline in this situation? Do you think the
desire to set an example for other broadcasters and members
of the press should have any weight
in the station’s response to actions like Giangreco’s?
Read the PROBLEM SOLVING Case “National Conflict Resolution Center
Helps Find Win
-Win solutions
” AT THE END OF CHAPTER
14
IN THE TEXTBOOK
Questions
– 1. Based on this description of mediators, what kinds of supervisory skills are needed for mediating a
conflict? Consider the various skills described in Chapter 1 through 14.
2. When might a supervisor benefit from using trained mediators, such as NCRC
mediators, rather than
mediating a conflict him
– or her
– self? Why would the experts be important in these situations?
3. Suppose you are a supervisor of TSA screeners in an airport. You notice that a passenger is visibly
upset about having her carry
-on ba
g inspected. As you step near the table where the inspection is
taking place, you hear her say, “You’re going to make me miss my flight.” Would you get involved in
the situation? If so, how? What, if any, mediation skills from NCRC might help you?
Read the PROBLEM SOLVING Case “Training
Employees for Emergency
Response
” AT THE END OF CHAPTER
16
IN THE TEXTBOOK Questions
– 1. Suppose you have been asked to set up an emergency response plan for a company whose
manufacturing processes require the safe
handling of carbon dioxide. The purpose of the plan is
to ensure employees know what to do if this deadly gas were to be accidentally released in the
plant. Review the types of on
-the-job training discussed in this chapter and identify the one (or
ones)
you would use. Explain your choice.
2. Prepare a training plan for
the employees
. Will you train them all at once or in groups?
Why? 3. Would you recommend the company schedule regular retraining in the emergency response plan?
If so, how often and
why? What form would the retraining take
?