FREQUENTLY ASKED QUESTIONS

Are you looking for assignment help services? Worry not as you are in the right place. Welcome to the best online assignment help providers on the continent. We provide urgent, top-notch assignment help services in all areas of study. Contact us immediately for world class assignment help services at any time of the day or night. The following are the answers to  the frequently asked questions about essay help services my clients.

Order Process

• How do I order from Coursework Hero? 

To access our essay help services, you are required to follow a few basic to steps to place your order.  First of all click on the “Order Now” button to visit the order page. When on the order page fill the order form with your assignment instructions ensuring all important information and details about your order are included. Include your contact information so we can contact you if there is any issue with your order that needs clarification. 

Second step is to make payment from your PayPal account or using your debit or credit card. Once payment has been made in full and the payment has been authorized, your order is assigned to the most qualified writer who majors in your field of study. The writer does in-depth research and writes your paper to produce high-quality and error-free content. The order passes through our editing department after which it is delivered to you.

In the third and final step, you download your completed paper on your personal order page. Immediately your paper has been uploaded on your personal order page, you will receive an email notification to your personal email address requesting you to review and approve your delivered paper. In case the paper does not meet your standards, contact us immediately and the paper will be edited free of charge.

• How do I upload files for the writer?

You can upload files by pressing on the “additional materials” box. Drop all the files you want your writer to use in processing your order. If you forget to attach the files when filling the order form, you can upload them by clicking on the “files” button on your personal order page. The files should be uploaded as soon as possible to give the writer enough time to review them before they begin working on your order. Upon uploading the files, you can contact our support to ensure the files have been sent to the writer. Contact us immediately if you have problems uploading the files for guidance. 

• How do I pay and when?

Once you have submitted your assignment’s instructions by filling and submitting the order form, you will be requested to make payments for your order. You can from your PayPal account or your credit or debit cards. Once your payment has been received and authorized, an email notification will be sent to the email address you shared on your order page. The email informs you that your payment has been received and the processing of your order will begin as soon as possible. Please note that we do not accept any payment by cheque. 

• What is the format of documents that I can send?

You can upload any documents in any of the following formats.

• Word document file (.doc)
• Excel spreadsheet (.xls)
• PowerPoint Presentation (.ppt)

If you have materials that you want to upload in any other format, contact our support team and you will be advised accordingly.

• Can you research my paper if I don’t have any references?

Yes. Although we encourage our clients to provide as many materials and information as possible, it does not mean that we won’t research your paper without any reference. Our writers can access online libraries and other online sources for credible materials to research and write your paper. Provide us with the information and files you have in relation to your order and we will use your instruction to access and use any other important resources from the internet. 

• How can I check the status of my order?

There are different channels you can use to follow-up on the status of your order. You can follow-up on the status of your order through your personal order page by simply logging-in to your personal order page where the status of your order and other details about your order are indicated. You can as well contact our support team through live chat, call, or email to inquire about the status of your essay. You can also contact your writer through the special messenger on your personal order page to get updates on the status of your order.

• Can I get a draft for my order?

Yes. You can get a draft from your writer as long as you place your request when filling the order form. The service will be provided free of charge but only if your time limit allows the writer enough time to prepare the draft as well as prepare the final document.

• How long does it take to complete my order?

Your order will be completed and delivered according to the deadline you set. Please place your order as soon as possible to give the writer enough time to work on it. In most cases, the delivery of your order can be affected by its length and complexity. Long and complex orders might require more time as compared to other orders. When placing your order, ensure you give the writer enough time to research and write your paper for the best results.

• Do I need to order additional pages for a title page or bibliography?

No. As stated on our pricing page, we include tittle pages and bibliographies in all work at no extra charge unless it has been stated on the instructions that these items should not be included. Note that we might charge an extra fee for other items such as abstracts, appendices, charts, figures, and annotations at the request of our writers. In such instances, you will be contacted to approve and make additional payment for the service before we can proceed with the work. 

• How will my order be delivered?

Unless otherwise requested by a client, all our orders are uploaded on a client’s order page upon completion as a word document or in pdf form. As soon as your order has been delivered to your order page, you will receive an email notification on the same. You can as well request to have your order sent to you via email and this will be fulfilled as soon as we are done processing your paper. If you need your order delivered in any form, indicate on your instructions or you can discuss this with our support team. 

• Can I change the order instructions if my tutor makes an adjustment?

Amendments can be applied free of charge as long as the changes do not change order parameters and the writer has not started working on your order. If the changes have an effect of increasing order volume or narrowing delivering terms, you will be requested to make an extra payment due to the changes.  

Changing assignment instructions when the writer has already stated working on your order might be hard and you might be requested to make an extra payment as well as give a time extension. This will give the writer enough time to review the new instructions and write a paper that is consistent with your new assignment instructions 

Our Writers

• What qualifications do your writers have?

All our writers are Ph.D.’s, Masters, and specialist degree holders. The come from diverse academic backgrounds ensuring we have experts for each subject. We have employed a team of more than 500 experts who provide essay help services in more than 80 subjects. Apart from their academic qualifications, writers are tested for writing skills and research experience before being allowed to join our team of experts. Having the most brilliant minds working for us, our clients enjoy world class assignment help services.

• How can I be sure my paper has been assigned to the right writer?

We offer personalized services and each order is assigned to the best writer in that subject. Our quality department checks each order’s instructions to determine the requirements of each client. Knowing the requirements and complexity of each assignments helps us in deciding the best expert to be assigned your order based on their skills, experience, and expertise. To help us get the best writer for your order, please give us as many details about your order as possible.

If your assignment is complex, you can request to have your order assigned to an “advanced writer” as writers in this category have more experience in covering topics in the subjects they specialize in. You can as well choose a writer from the “native writers” category to keep your grammar and style at the highest level at an extra fee as indicated on our pricing page.

If you still have doubts about the writer assigned your order, you can request for the writer’s written samples at a fee of $5. After reviewing their previous works, you can decide whether you are comfortable with them working on your order or we should another writer to work on your order.

• Do you have experts for my subject?

Yes. We have built a pool of experts in all subjects to meet the demand of all our customers. We hire new experts regularly to ensure every subject has a number of experts. This ensures that there will always be an expert to handle any new order in any subject at any given time. With the help of the team of professionals, we can handle orders from any subject as there are always experts ready to work on new orders. Don’t worry if you have two or more urgent orders from the same subject as the orders can be assigned to different writers who have specialized in your subject. Your orders will be handled and delivered as soon as possible.

• Can I communicate directly with my writer during the processing of my order?

No. To ensure client and writer confidentiality, we do not allow direct contact between our writers and our clients.  Although direct communication is limited. You can communicate with your writer through the special messenger on your personal order page. Your personal data will never be shared even with your writer with your writer as a way of protecting your privacy and ensuring security to your personal data. In case of any problems, feel free to contact our online team which is available 24/7 and always ready to help. You can contact them if you are unable to get a faster feedback from your writer as they will reply to your message within minutes

• What if my writer has an emergency?

Unfortunately, emergencies are always there in our lives and are unavoidable at times. If your writer has an emergency, we will do everything in our power to ensure your paper is completed and delivered on time by another expert who majors in your subject. Each subject has a number of experts thus your paper can be assigned to another writer qualified in your subject. 

Sometimes emergencies will cause delays as time is needed to get another qualified writer to work on your order but this does not mean your paper can’t be completed according to your specifications. In case anything happens that can cause a delay to the delivery of your order, you will be notified and requested for a time extension where necessary. If no writer is available to work on your order within the time limit, you will be consulted on the next step to ensure you get all the help you need for the successful completion of your paper.

Our Services

• What services do you offer?

We offer a wide range of essay help services starting from writing an essay to a complete thesis and dissertation. The following are some of the major services we provide.

• Full online course completion
• Essay writing
• Dissertation writing
• Term paper writing
• Research paper writing
• Course work writing
• Thesis writing
• Literature review
• MBA projects
• Book reports
• Data analysis

Do not hesitate to contact us if the type of service you need does not appear on our list.

• Do you help with online courses?

Yes. We can help with your online class. We will take care of all your discussions, assignments, and examinations. You only have to contact us, share you class details with us and let us check the requirements of your class. The rates will be discussed with you. After making payments, sit back, relax, and watch as we get you the best grades in your class. Contact us immediately if you need help with your online class. We will start working on it as soon as possible ensuring that all your online tasks are delivered on time and to the best standard possible.  Our experts will take your online class as their own and you won’t have to keep reminding them on what tasks to be delivered when. 

• What are your hours of operation?

We operate 24 hours each day. You can contact us at any time of the day or night and place your order. We are also available on weekends and holidays. We understand that students might require assignment help urgently even on holidays and that’s why we are available to ensure you get all the help you need to be successful. Contact us any time through live chat, call, or email for the best assignment help services in the world. 

• Do you do PowerPoint presentations?

Yes. We have employed several writers in our team who specialize in creating PowerPoint presentations. These writers can create quality presentations in any field or subject thus your needs will be taken care of whether professional or academic. We will get the best expert for you whether you need a barebones bulleted outline, a visually dynamic presentation including music, or something in between. Contact us for the best assignment help services from our experts.

• How can I contact you?

You can contact us through email, live chat, or call. If you send an email, it will be responded to within 4 hours. For instant feedback, you can either call or live chat with our online support team. Our online support team is available 24/7 and you will get a reply within minutes. You can as well reach us by sending a message through the special messenger on your order page if you are have an account on our website. You can check for our contact details on our “contact us” page.

• What methods of payment do you accept?

We accept payment through PayPal and from your debit or credit cards. PayPal is one of the most secure payment channels in the world today as it gives maximum security to all the parties involved. It allows you to transact from any part of the world and also protects you from all types of fraud and transaction errors. The process of opening a PayPal account is free and very easy making it the most common and secure payment channel in the world.

• Can I cancel the order after I pay for it?

Yes. The most convenient time to cancel your order is before it is assigned to a writer. On the other hand you can cancel your order any time after making payments but the refund will depend on the amount of work the writer has done. Note that you cannot cancel your order once it has been completed and delivered to you on time. For more information, please read our Money-Back-Guarantee.

• I did not find my subject in your catalog, can you still do it?

Yes. We offer academic help in all subjects although our catalog only contains the most popular subjects and topics. We have employed hundreds of experts who major in more than 80 subjects that we offer assignment help in. If you did not find your subject in the list provided contact us and we will inform you whether we have an expert who can handle the subject on your behalf. We will review your assignment instructions and get back to you as soon as possible ensuring you have an answer within 2 hours.

• Do you provide services for the Ph.D. level?

Yes. We provide premium essay writing services to students at all levels of study. Most of our writers are academically qualified with masters’ and Ph.D. degrees thus they can handle assignments at all levels of study. All you have to do is submit your assignment instructions and the most qualified writer is assigned your order. No matter how complex you think your order is, with the help of Coursework Hero you will get high-quality and error-free paper. Do not procrastinate, contact us immediately!

• What types of papers do you write?

We write all types of customized academic papers such as research papers, dissertations, term papers, thesis, and all types of essays. Due to their high qualifications, our writers can produce high quality essays in all types of academic papers. We also provide essay help in all academic levels and in more than 80 subjects. Apart from essay help services, we also provide help with your online class. We will take care of all your tasks ensuring you get the best grades stress free.

Guarantees

• Can you meet my deadline?

Yes. We guarantee on-time delivery on all our orders thus your order will be delivered on or before your deadline. To help us deliver your paper on time, please ensure you provide all the details, materials, and files needed in processing your order when filling the order form. It is also important to make payments as soon as you submit your order details as the processing of your order will only begin after your payment has been received in full and has been authorized. With your cooperation, your order will be delivered on time and to the best standards possible. 

• How do you verify that my paper is 100% original?

As soon as we are done processing your order, the paper will be scanned through our plagiarism detecting software which has the latest features of plagiarism detectors. If traces of plagiarism are identified, the paper will be edited to ensure it is 100% original. You can as well scan your paper through a plagiarism detector and send us the report if traces of plagiarism are identified. If you have any doubts about the paper we deliver to you, contact us and we will give you any help you might need. You can request and receive a plagiarism report on the delivery of your paper upon request. This request should be sent during the ordering stage. Please read our Plagiarism Free Guarantee page for more information.

• Will you maintain my privacy?

Yes. We strictly adhere to all privacy policies and your personal data is processed and stored according to the GDPR and other regulatory requirements for maximum security. All your private information is kept confidential as our database has multiple layers of security. No employee can access your personal data such that even the writer assigned your order will not know who you are or where you come from. They only get access to your assignment instructions. To maintain security on your side, please do not share your account details with a third party especially your password as it can be used to access your account and your personal information. Please read our Privacy Policy for more information on how we collect, process, and store your personal data.

• Are your services guaranteed?

Yes. Customer satisfaction is our top priority and we will do everything in our power to ensure all our customers are happy and fully satisfied with the quality of orders delivered to them. Contact us if you are not fully satisfied and we will try our best to ensure full satisfaction. To ensure full satisfaction we offer free unlimited revision on all our orders until full satisfaction.

• What if I am not happy with my paper?

There are minimal to no chances of receiving a paper that does not meet your academic standards. Before your order is delivered, it is sent to our editing department where it is scanned for plagiarism and checked for spelling and grammatical errors. The department also ensures that the assignment instructions were followed strictly. If errors are identified on this stage, necessary corrections are made or the essay is sent back to the writer for editing. 

If you are not fully satisfied with the quality of the paper delivered to you, worry not as the paper will be revised free of charge. We offer multiple revisions on all our essays until a client is fully satisfied. To request a free revision, click or the “send for revision” button on your personal order page. Give a clear explanation on why you were not satisfied and how you think the paper should have been written. For us to accept your revision request, revision instructions must be consistent with your initial instructions and your revision request must be received within 14 days from the time the order was approved. Please read our Revision Policy for more information.

• What is your refund policy?

We offer a 100% satisfaction guarantee on all our orders. To ensure full satisfaction, we offer free unlimited revisions to full satisfaction according to our Revision Policy. You can as well request and receive a full or partial refund if your order is not processed and delivered as per your instructions. The following are some cases in which you are entitled to a partial or full refund. 

• When you cancel an order
• When you pay for the same order twice.
• When you place and pay for two or more identical orders.
• When we do not find a qualified writer to work on your order. 
• When your order is delivered past order deadline.
• When you are not satisfied with the quality of the order delivered to you.

Please read our Refund Policy for more information on instances where you can request and receive a refund and the amount of refund you are entitled to in each case. 

• What are your guarantees?

Together with developing high-quality papers at a fair price, we have 5 guarantees to ensure you gain maximum benefit and enjoy our services as they are made more secure and easy to use.  The following are our guarantees. 

• Zero-plagiarism guarantee
• Free-revision policy
• Money-back guarantee.
• Fair-cooperation guarantee.
• Privacy policy.

To get more information about our guarantees, please visit our Guarantees page.

• Can I order securely on your website?

Yes. Ordering on our website is completely safe as you are guaranteed 100% confidentiality. Any personal data you share with us will never be shared with a third party. On the other hand we only request for the basic information necessary for the processing and delivery of your order. The personal data we hold about our clients is stored securely in our database. When uploading files on our website for use in processing your order, please ensure the files do not contain your personal data or the personal data of other persons. We do not guarantee the security of any information contained in such files. It is your responsibility to ensure any files you share are safe for use by our writers. Please do not share files that are protected by copyright on our website. 

General Questions

• Do you offer any discounts?

Yes. We give different types of discounts based on the type, number, and size of your assignments. We also have seasonal discounts which are sent to you if you are subscribed to our mailing list. Discounts are offered at the discretion of the company and each customer has an equal right to receive discount and bonus program information with no exceptions. 

• Why should I choose you over your competitors?

The following are some of the reasons why you should choose us over our competitors for the best essay writing services across the globe. 

• You are guaranteed high-quality papers
• All your orders will be delivered before your assignment deadline.
• You get to enjoy plagiarism free essays from us. 
• Our essays are provided at a fair price which is affordable to most students.
• Our customer support team is available and online 24/7.
• You are guaranteed high grades.

• Can I place a large order with a short deadline?

This might be impossible as all our essays must be completed to meet our quality standards. Completing large essays within a short time might be hard especially since the essay must meet our quality standards. For this reason, large orders should be placed as soon as possible to avoid complications and to give the writer enough time to research and write the paper. Please contact us if you have a large urgent order. We will take the shortest time to determine whether the order can be completed within the available time limit. 

• Is it legal to receive your assignment help services?

No. All our essay help services are legal as the papers we deliver to students are for use as an example or for reference purposes only. Our essay services should help you improve your learning experience and help you in preparing your own essay. You should never use any of the papers you receive from us as a substitute for your own work as this is unethical and illegal. Please do not submit the paper you receive from us to your university or professors as this is unethical and we highly discourage the behavior. 

• Do you ever resell your papers?

No, we don’t. This is against our policies and all our papers are unique and custom written according to each customer’s instructions. There is no chance that your paper might be duplicated by anyone else. We do not store old papers and thus there is no chance of re-selling your paper. We do not recycle our papers no matter what. Even if a topic is repeated every paper will be written from scratch and independent of the other .You should know that any essay you receive from us has been written specifically for you to meet your instructions and has not been used by another client. We have a very closely held delivery mechanism where everything is monitored from assignment writing to delivery.