project management homework 2

  

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2

>Instructions

Risk Plan

Overview

Risk Event Description What is the event? A Source of a risk or hazard – the thing which has the potential

to

harm or assist e.g. a dangerous chemical, competitors, government. An Event or Incident – Something that occurs such that the source of risk has the impact concerned e.g. a leak, competitor expands into or leaves your market, new or revised regulations, or some level of observation reaching a particular trigger level. A Consequence, outcome or impact on a range of stakeholders or assets e.g. environmental damage, loss or increase of market/profits, regulations increase or decreased competitiveness Risk Drivers What are the conditions, actions, or events that are likely to trigger the risk event to occur or is a leading indicator to the risk event occurring? There are two beneftits to identifying risk drivers:
– Focus attention on the probable root cause(s) to aid in developing a Risk Response Strategy
– Identify events or trends that should be monitored Response/

M

itigation Strategy What action(s) will be taken to limit the likelihood of these event occurring or limiting the impacts? Accept: This response accepts or ignores the risk. This may be the appropriate choice when the impact or likelihood of the risk is so low that it does not warrant further attention or if you have no control whatsoever over the impact or likelihood of the risk. (e.g. the risk that your project will be terminated or be placed on hold due to a company merger). Transfer: This response involves moving all or part of the risk to another party. (e.g. purchase automobile insurance and transfer the risk to the insurance company, for a small monthly fee of course). Transferring risk comes with a cost. Mitigate: This response involves reducing the likelihood that the risk will happen, reducing the impacts of the risk or both. This is what most people are referring to when they are discussing risk management. Most risks can be mitigated with some effort. Although it is unlikely that you can reduce the impact and likelihood of occurrence to zero, this would in essence be eliminating the risk, it is often possible to significantly reduce them. For example, if you have a technical team member who is critical to the success of the project and if that person left, the project schedule would be at risk, you may be able to mitigate the risk by training a backup person to reduce the impact or offer that individual a bonus or incentive to stay reducing the likelihood of occurrence. Avoid: This response focuses on eliminating the risk from the project. This sounds like a great choice, so you might ask why we don’t choose this all the time. The reason, it often comes at great cost. To eliminate a risk generally requires that you remove the source of the risk from scope. For example, you may have a schedule risk associated with a new version of software that has not been released yet by the vendor. Although the customer may be expecting this software as part of their project, removal from scope would eliminate this risk. These general response strategies can be used in combination to address a single risk event. This may be done in the event that your chosen strategy is not working effectively or as a way to attack certain types of risks. For example, you may begin by mitigating a risk reducing both the likelihood and impact. The remaining risk could then either be avoided by a smaller scope reduction, transferred to a vendor or accepted. Contingency Plan What action(s) will be taken if this event occurs? Complete the “Contingency Plan” column for all risk events that the Project Manager deems necessary to adequately address the risks of the project. The contingency plan describes what needs to be done in the event that the risk actually occurs. When the risk event actually occurs, it is no longer a risk event; it is simply an event and may require a response or plan to be activated. The project manager will need to determine what the criteria are to trigger the need for a contingency plan. One method is to use the “

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Total Score

” column of the risk plan template to determine a threshold that requires the development of a contingency plan. For example, a total score of

8 5

or higher may be the threshold which triggers the need for a contingency plan to be developed.

H

owever, there may be a need to develop a contingency plan for a risk event that scores much lower due to likelihood, but has a high impact. In the end, the project manager must be comfortable with the decision around when to develop a contingency plan. Risk Timeframe Critical date(s) or period of exposure Some risks are related to specific events, milestone dates or time periods. These critical dates should be documented to focus attention on the associated risk at the appropriate time.

Impacts

Defined

ikelihood

Impacts Low Medium High

Impact to Critical Path or Field Work

0,000

$

0,000 to

0,000

$ 500,000

Risk impact level Matrix
L Low Medium High
Unlikely Likely Almost Certain
Schedule No Potential to Affect Critical Path or Field Work Certain to Affect Critical Path or Field Work
Cost Less Than $

1 0 10 $

50 Greater Than
Quality Minor impact to product deliverables Moderate impact to product deliverables Major impact to product deliverables
Safety No Impact to worker safety Minor impact to worker safety Major impact to worker safety
Scope < 1% 2% to 5% > 5%

Risk Plan

H
M

es

L No
Impacts

Schedule Cost Quality Safety Scope Total Score

1

H H H M L L

5

/1/

/

/11

Yes

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Y
Project Name: Risk Plan Date: ##/##/##
# Risk Event Description
What is the event?
Category
Sub-project, Project Phase, Location etc.
(Optional)
Likelihood Risk Event Drivers
What are the conditions, actions, or events that are likely to trigger the risk event to occur or is a leading indicator to the risk event occurring?
Response/ Mitigation Strategy
What action(s) will be taken to limit the likelihood of these event occurring or limiting the impacts?
Contingency Plan
What action(s) will be taken if this event occurs?
Owner Risk Timeframe
Critical date(s) or period of exposure
Organizational or Cross-Project Impacts Comments Status
Insufficient number of skilled internal technical resources available to support the development of the new system. Development 7 Drivers to monitor:
– Development schedules slips
– Excessive overtime is needed to keep pace with the schedule
– High number of quality errors discovered during the testing cycle
Drivers that have occurred:
Planned Actions:
– Train additional internal resources
– Hire additional contractors
– Add contingency to the budget to allow for overtime work
Completed Actions:
Planned Actions:
– Outsource portions of the development to an outside vendor
– Adjust project schedule and budget
Jane Smith 3 11 6 30 ERROR:#REF!
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Drivers that have occurred:
Planned Actions:


Completed Actions:
Planned Actions:

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Closed Risks !Ox
Open Item
Completed Activity

Page &P of &N

Applies to All

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#
Risk Event Description
What is the event? Applies to All Likelihood Impacts Total Score Risk Event Drivers
What are the conditions, actions, or events that are likely to trigger the risk event to occur or is a leading indicator to the risk event occurring? Response/ Mitigation Strategy
What action(s) will be taken to limit the likelihood of these event occurring or limiting the impacts? Contingency Plan
What action(s) will be taken if this event occurs? Owner
Risk Timeframe
Critical date(s) or period of exposure Comments

Schedule Cost Quality Safety Scope

68

Y H H M L L H 75 ● ● ●

4

Y H L H H L M 75 ● √ ●

3

Y H L H H L M 75 ● √ ● Melton

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Y H H M L L H 75 ● ● ● Norlin

Y H H L M L L 55 ● ● ● Norlin

53

Y M H H H L L 51 ● ● ●

86

Y H M L M L L 45 ● ● ● Norlin

55

Y H M L M L L 45 ● ● ● Moccia

87

Y M H M M L L 39 ● ● ●

6

Y M M H L L M 39 ● ● ● Sitkauskas

57

Y H M L L L L 35 ● ● ● Sitkauskas

49

Y H M L L L L 35 ● ● ●

48

Y H M L L L L 35 ● ● ●

Y M L M L M L 27 ● ● ● Jamerson

Y M L L M M L 27 ● ● ● Jamerson

Y M M L L M L 27 ● ● ● Jamerson

Y M M L L L M 27 ● ● ● Melton

Y M M L L L M 27 ● ● ● Melton

94

Y M M L L L M 27 ● ● ● Melton

78

Y M M L M L L 27 ● ● ● Sitkauskas

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Y M L M M L L 27 ● ● ●

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Y M M M L L L 27 ● ● ● Switala

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Y M M L M L L 27 ● ● ● Melton

Y H L L L L L 25 ● ● ● Switala

58

Y M L L M L L 21 ● ● ● Sitkauskas

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Y M M L L L L 21 ● ● ● Melton

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Y L H H M L H 19 ● ● ●

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Y L H H M L H 19 ● ● ● Kret

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Y L H H H L M 19 ● ● ● Melton

Y L M H M L M 15 ● ● ● Norlin

Y M L L L L L 15 ● ● ● Jamerson

Y M L L L L L 15 ● ● ● Norlin

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Y M L L L L L 15 ● ● ● Jamerson

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Y M L L L L L 15 ● ● ● McCormick

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Y M L L L L L 15 ● ● ●

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Y L M H L L M 13 ● ● ● Norlin

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Y L H H L L L 13 ● ● ● Hull

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Y L H H L L L 13 ● ● ● Hull

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Y L M L H L L 11 ● ● ● Kret

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Y L H M L L L 11 ● ● ● Jamerson

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Y L H M L L L 11 ● ● ● Kret

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Y L M H L L L 11 ● ● ● Moccia

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Y L M H L L L 11 ● ● ● McCormick

Y L M L M L L 9 ● ● ● Moccia

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Y L M L M L L 9 ● ● ● Moccia

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Y L M M L L L 9 ● ● ● Hull

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Y L M M L L L 9 ● ● ● Melton

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Y L M M L L L 9 ● ● ● Melton

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Y L M L L M L 9 ● ● ● Jamerson

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Y L M L M L L 9 ● ● ● Hull

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Y L M L M L L 9 ● ● ● Hull Hull: Review Impacts

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Y L M L M L L 9 ● ● ● Hull Hull: Review Impacts

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Y L M L M L L 9 ● ● ● Hull Hull: Review Impacts

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Y L L M L L M 9 ● ● ● Melton

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Y L L H L L L 9 ● ● ● Kret

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Y L L H L L L 9 ● ● ● Kret

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Y L L H L L L 9 ● ● ● Hull

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Y L L M L L L 7 Hull

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Y L L L M L L 7 ● ● ● Switala

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Y L L L L M L 7 ● ● ● Jamerson

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Y L L L L M L 7 ● ● ● Jamerson

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Y L L M L L L 7 ● ● ● Kret

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L L L L L L 5 ● ● ● Sitkauskas

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(SH) L L L L L L 5 ● ● ● McCormick

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Y L L L L L L 5 ● ● ● Sitkauskas

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Y L L L L L L 5 ● ● ● Sitkauskas

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Y L L L L L L 5 ● ● ● Sitkauskas Regardless of rating this issue should be tracked closely

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Y L L L L L L 5 ● ● ● Melton

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Y 0 ● ● ● Norlin See # 88

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Y 0 ● ● ● Norlin

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● Open Item
√ Completed Activity
AMI Project: Risk Plan Date: 01/27/

2010
Applies to All Project List
Corporate financial position changes and does not support project execution plan Norlin
System integration scope is not well defined Melton
System integration costs are higher than expected Combine 3&4?
Project may not be funded to end and benefits may not be realized
97 Inadequate # of IT human resources to support the project (project & operations)
Required firmware/software upgrade negatively impacts production devices Moccia
Operational business units / contractors not staffed properly to support project
Lack of adequate vendor documentation
AMI failures or problems at other utility adversely affects project Sitkauskas
MPSC disallows a component of the plan impacting benefit realization or cost recovery(example: remote disconnect)
Organization human resources not adequate to accept and utilize as required (too busy, other focus)
Catastrophic storm occurs impacting Communications (meters to AMI) Switala
Catastrophic storm occurs impacting rollout schedule Jamerson
105 Higher than expected work required at customer site due to aging infrastructure
101 Failure to follow proper installation procedures impacts customers
100 Higher than expected inclement weather conditions
96 Inadequately defined design freeze date & procedure
95 Later than expected IT system change
Higher than anticipated number of IT system changes
Loss of key personnel without effective knowledge transfer or replacement (DTE & Contractors)
Future state business processes not properly defined prior to milestone date McCormick
Discover a problem in the field that was not anticipated causing cost and schedule overruns
Security vulnerability discovered with outward equipment(meters, cell relays, home area network, other)
104 DTE may not have adequate diagnostic tools to support post-meter installation
Ineffective change management strategy Leads to low employee engagement May affect ability to realize benefits
New firmware technology does not perform to specifications
Itron is acquired by a competitor which leads to technology change Kret
Itron goes out of business / defaults on contract
Security breach takes place with outward equipment(meters, cell relays, home area network, other) Safety is M for SmartCircuits
108 Significant schedule delay may result in technology obsolescence
102 Customer complaints may be higher than expected
98 Ineffective stakeholder engagement
Installation causes higher levels of property damage than projected
Takes longer than anticipated for Operations to understand and effectively utilize new technology & processes
DOE payments to DTE come in later than expected. Hull
Project cost is grossly underestimated
DOE terminates grant for convenience Would return to original project plan pre-DOE
DOE grant is not executed – Never reach agreement Scope =H for other projects
Higher than expected failure rates of meters
Itron may not be able to keep up with the schedule
Itron may not provide materials according to the schedule
Itron could introduce security risk into product
DTE employee misuse role resulting in sabotage
107 Lack of effective Testing Plan
Itron system fails to perform according to standards
DOE(or other Federal) rule change impacts project execution plan
New technology standards require infrastructure change
Communication technology may change impacting meter operation / communication(AT&T)
Union employees go on strike
DOE rejects customer behavior study plan Hull: Review Impacts
DOE rejects risk analysis/benefits plan
DOE rejects project execution
DOE rejects cyber security plan
Single point vulnerability with communications architecture
Supply chain does not do proper debarment due diligence
Supply chain does not include necessary flow-down provisions to vendors
DOE audit disallows some costs
Unanticipated action related to Davis-Bacon Act
Improper costs are included in DOE accounting
Time keeping for DOE reporting is inaccurate or incorrect
DTE time keeping system cannot provide necessary information for DOE Reporting
Accounting for DOE reporting is inaccurate or incorrect
DTE accounting system cannot provide necessary information for DOE Reporting
Vendors do not provide in kind-services (Cost share)
Terms of DOE grant are violated
Vendors / contractors do not provide timely info for DOE Reporting
Vendors / contractors do not provide proper info for DOE Reporting
DOE Reporting is not completed in a timely manner
Report to DOE is inaccurate Regardless of Rating DOE related Items need to be closely tracked.
Third party claims that the technology we are using violates a patent or trade secret
110 Project does not take appropriate steps to maintain confidentiality of Customer data Would affect company not necessarily the project
Project Team not adequately trained in new processes & technology
Installer commits crime/fraud in the field
Safety incident occurs resulting in process change or training
Contractor/sub-contractor fails DOE audit
Interveners or grassroots groups negatively impact customer opinions (SH)
DTE call center volume may increase due to 5,000 meter changes per day increasing wait time significantly
Negative media as a result of ineffective employment communications
Communication plan with regulators is inadequate (does not explain benefits and detriments of the system) Regardless of rating this issue should be tracked closely
Communication plan with customers is inadequate (does not explain benefits and detriments of the system)
Prolonged data center outage impacts AMI system
106 Lack of effective Quality Management Plan Stasek See # 88
Project or vendor scope is not adequately defined
Inadequate project management Need to expand
120
119
118
117
116
115
114
113
112
Legend

Detroit Edison Confidential Page &P of &N

Applies to All (Printable)

AMI Project: Risk Plan Date: 01/27/2010

#
Risk Event Description
What is the event? Applies to All Likelihood Impacts Total Score Risk Event Drivers
What are the conditions, actions, or events that are likely to trigger the risk event to occur or is a leading indicator to the risk event occurring? Response/ Mitigation Strategy
What action(s) will be taken to limit the likelihood of these event occurring or limiting the impacts? Contingency Plan
What action(s) will be taken if this event occurs? Owner
Risk Timeframe
Critical date(s) or period of exposure Comments

Schedule Cost Quality Safety Scope √
68 Corporate financial position changes and does not support project execution plan Y H H M L L H 75 ● ● ● Norlin
4 System integration scope is not well defined Y H L H H L M 75 ● √ ● Melton
3 System integration costs are higher than expected Y H L H H L M 75 ● √ ● Melton Combine 3&4?
1 Project may not be funded to end and benefits may not be realized Y H H M L L H 75 ● ● ● Norlin
97 Inadequate # of IT human resources to support the project (project & operations) Y H H L M L L 55 ● ● ● Norlin
53 Required firmware/software upgrade negatively impacts production devices Y M H H H L L 51 ● ● ● Moccia
86 Operational business units / contractors not staffed properly to support project Y H M L M L L 45 ● ● ● Norlin
55 Lack of adequate vendor documentation Y H M L M L L 45 ● ● ● Moccia
87 AMI failures or problems at other utility adversely affects project Y M H M M L L 39 ● ● ● Sitkauskas
6 MPSC disallows a component of the plan impacting benefit realization or cost recovery(example: remote disconnect) Y M M H L L M 39 ● ● ● Sitkauskas
57 Organization human resources not adequate to accept and utilize as required (too busy, other focus) Y H M L L L L 35 ● ● ● Sitkauskas
49 Catastrophic storm occurs impacting Communications (meters to AMI) Y H M L L L L 35 ● ● ● Switala
48 Catastrophic storm occurs impacting rollout schedule Y H M L L L L 35 ● ● ● Jamerson
105 Higher than expected work required at customer site due to aging infrastructure Y M L M L M L 27 ● ● ● Jamerson
101 Failure to follow proper installation procedures impacts customers Y M L L M M L 27 ● ● ● Jamerson
100 Higher than expected inclement weather conditions Y M M L L M L 27 ● ● ● Jamerson
96 Inadequately defined design freeze date & procedure Y M M L L L M 27 ● ● ● Melton
95 Later than expected IT system change Y M M L L L M 27 ● ● ● Melton
94 Higher than anticipated number of IT system changes Y M M L L L M 27 ● ● ● Melton
78 Loss of key personnel without effective knowledge transfer or replacement (DTE & Contractors) Y M M L M L L 27 ● ● ● Sitkauskas
59 Future state business processes not properly defined prior to milestone date Y M L M M L L 27 ● ● ● McCormick
56 Discover a problem in the field that was not anticipated causing cost and schedule overruns Y M M M L L L 27 ● ● ● Switala
7 Security vulnerability discovered with outward equipment(meters, cell relays, home area network, other) Y M M L M L L 27 ● ● ● Melton
104 DTE may not have adequate diagnostic tools to support post-meter installation Y H L L L L L 25 ● ● ● Switala
58 Ineffective change management strategy Leads to low employee engagement Y M L L M L L 21 ● ● ● Sitkauskas May affect ability to realize benefits
2 New firmware technology does not perform to specifications Y M M L L L L 21 ● ● ● Melton
16 Itron is acquired by a competitor which leads to technology change Y L H H M L H 19 ● ● ● Kret
15 Itron goes out of business / defaults on contract Y L H H M L H 19 ● ● ● Kret
8 Security breach takes place with outward equipment(meters, cell relays, home area network, other) Y L H H H L M 19 ● ● ● Melton Safety is M for SmartCircuits
108 Significant schedule delay may result in technology obsolescence Y L M H M L M 15 ● ● ● Norlin
102 Customer complaints may be higher than expected Y M L L L L L 15 ● ● ● Jamerson
98 Ineffective stakeholder engagement Y M L L L L L 15 ● ● ● Norlin
73 Installation causes higher levels of property damage than projected Y M L L L L L 15 ● ● ● Jamerson
61 Takes longer than anticipated for Operations to understand and effectively utilize new technology & processes Y M L L L L L 15 ● ● ● McCormick
39 DOE payments to DTE come in later than expected. Y M L L L L L 15 ● ● ● Hull
83 Project cost is grossly underestimated Y L M H L L M 13 ● ● ● Norlin
70 DOE terminates grant for convenience Y L H H L L L 13 ● ● ● Hull Would return to original project plan pre-DOE
34 DOE grant is not executed – Never reach agreement Y L H H L L L 13 ● ● ● Hull Scope =H for other projects
81 Higher than expected failure rates of meters Y L M L H L L 11 ● ● ● Kret
43 Itron may not be able to keep up with the schedule Y L H M L L L 11 ● ● ● Jamerson
42 Itron may not provide materials according to the schedule Y L H M L L L 11 ● ● ● Kret
17 Itron could introduce security risk into product Y L M H L L L 11 ● ● ● Moccia
9 DTE employee misuse role resulting in sabotage Y L M H L L L 11 ● ● ● McCormick
107 Lack of effective Testing Plan Y L M L M L L 9 ● ● ● Moccia
84 Itron system fails to perform according to standards Y L M L M L L 9 ● ● ● Moccia
82 DOE(or other Federal) rule change impacts project execution plan Y L M M L L L 9 ● ● ● Hull
80 New technology standards require infrastructure change Y L M M L L L 9 ● ● ● Melton
79 Communication technology may change impacting meter operation / communication(AT&T) Y L M M L L L 9 ● ● ● Melton
72 Union employees go on strike Y L M L L M L 9 ● ● ● Jamerson
65 DOE rejects customer behavior study plan Y L M L M L L 9 ● ● ● Hull Hull: Review Impacts
64 DOE rejects risk analysis/benefits plan Y L M L M L L 9 ● ● ● Hull Hull: Review Impacts
63 DOE rejects project execution Y L M L M L L 9 ● ● ● Hull Hull: Review Impacts
62 DOE rejects cyber security plan Y L M L M L L 9 ● ● ● Hull Hull: Review Impacts
52 Single point vulnerability with communications architecture Y L L M L L M 9 ● ● ● Melton
38 Supply chain does not do proper debarment due diligence Y L L H L L L 9 ● ● ● Kret
37 Supply chain does not include necessary flow-down provisions to vendors Y L L H L L L 9 ● ● ● Kret
36 DOE audit disallows some costs Y L L H L L L 9 ● ● ● Hull
35 Unanticipated action related to Davis-Bacon Act Y L L H L L L 9 ● ● ● Hull
33 Improper costs are included in DOE accounting Y L L H L L L 9 ● ● ● Hull
32 Time keeping for DOE reporting is inaccurate or incorrect Y L L H L L L 9 ● ● ● Hull
31 DTE time keeping system cannot provide necessary information for DOE Reporting Y L L H L L L 9 ● ● ● Hull
30 Accounting for DOE reporting is inaccurate or incorrect Y L L H L L L 9 ● ● ● Hull
29 DTE accounting system cannot provide necessary information for DOE Reporting Y L L H L L L 9 ● ● ● Hull
28 Vendors do not provide in kind-services (Cost share) Y L L H L L L 9 ● ● ● Hull
27 Terms of DOE grant are violated Y L L H L L L 9 ● ● ● Hull
26 Vendors / contractors do not provide timely info for DOE Reporting Y L L H L L L 9 ● ● ● Hull
25 Vendors / contractors do not provide proper info for DOE Reporting Y L L H L L L 9 ● ● ● Hull
24 DOE Reporting is not completed in a timely manner Y L L H L L L 9 ● ● ● Hull
23 Report to DOE is inaccurate Y L L H L L L 9 ● ● ● Hull Regardless of Rating DOE related Items need to be closely tracked.
22 Third party claims that the technology we are using violates a patent or trade secret Y L L H L L L 9 ● ● ● Kret
110 Project does not take appropriate steps to maintain confidentiality of Customer data Y L L M L L L 7 Hull Would affect company not necessarily the project
60 Project Team not adequately trained in new processes & technology Y L L L M L L 7 ● ● ● Switala
51 Installer commits crime/fraud in the field Y L L L L M L 7 ● ● ● Jamerson
50 Safety incident occurs resulting in process change or training Y L L L L M L 7 ● ● ● Jamerson
40 Contractor/sub-contractor fails DOE audit Y L L M L L L 7 ● ● ● Kret
18 Interveners or grassroots groups negatively impact customer opinions (SH) L L L L L L 5 ● ● ● Sitkauskas
12 DTE call center volume may increase due to 5,000 meter changes per day increasing wait time significantly (SH) L L L L L L 5 ● ● ● McCormick
91 Negative media as a result of ineffective employment communications Y L L L L L L 5 ● ● ● Sitkauskas
67 Communication plan with regulators is inadequate (does not explain benefits and detriments of the system) Y L L L L L L 5 ● ● ● Sitkauskas Regardless of rating this issue should be tracked closely
66 Communication plan with customers is inadequate (does not explain benefits and detriments of the system) Y L L L L L L 5 ● ● ● Sitkauskas Regardless of rating this issue should be tracked closely
21 Prolonged data center outage impacts AMI system Y L L L L L L 5 ● ● ● Melton
106 Lack of effective Quality Management Plan Y 0 ● ● ● Stasek See # 88
93 Project or vendor scope is not adequately defined Y 0 ● ● ● Norlin See # 88
88 Inadequate project management Y 0 ● ● ● Norlin Need to expand
120 0 ● ● ●
119 0 ● ● ●
118 0 ● ● ●
117 0 ● ● ●
116 0 ● ● ●
115 0 ● ● ●
114 0 ● ● ●
113 0 ● ● ●
112 0 ● ● ●
Legend
● Open Item
√ Completed Activity

Identified Risks that Apply to All Smart Current Projects

Detroit Edison Confidential Page &P of &N

Mitigation Results

Risk Mitigation Results

0 0 0 0 0 0 0 0 Event Did not Occur / No Action Taken Event Did not Occur / Mitigation Succesful Risk Transferred Risk Avoided Risk Accepted Event Occurred – Impacts Mitigated Event Occurred – Treatment Ineffective Duplicate / Combined with

Other

Risk

# of Risk Events Identified and Closed

Risks to Consider

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

(impact on outdoor construction work)

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36 Competitive situation
37

38

39

40

41

permits

42

43

44 Schedule (likelihood to meet agreed upon deadlines…)
Construction
45

46

47 Weather
48

49

50

51

52

53

54

55

56

57

Other
58

59

60

61

62

63

64

65

66

67

68

69

70

71

72

73

74

75

76

77

78

79

80

Risk Categories to Consider
Capital Project Portfolio
Funding availability (likelihood of approval)
Project justification (IRR, need, fleet strategy…)
Timing of the project
Regulatory influence
Commitment to the project (FosGen, GenOpts)
Engineering
Overall project concept
Scope (definition, supporting documentation, realistic goals, stability…)
As-built conditions (known, assumed, documented…)
Technology (existing at DTE, established, new concept…)
Design (complexity, integration, past similar experience…)
Configuration management
ESO resources (availability, experience, knowledge, track record…)
A/E resources (availaibility, experience, knowledge, track record…)
Schedule (likelihood to meet agreed upon deadlines)
Cost (likelihood to control the engineering cost within the agreed upon budget)
Project Management
Project team composition (experience level, competence and skills, compatibility, track record…)
Roles and responsibilities (established, understood, agreed…)
Communication (stakeholders identified)
Scope (expectations understood and agreed upon, realistic goals, stability…)
Plant Management commitment to the project
Weather
Past experience on a similar project (lessons learned incorporated…)
Plant operational constraints
Outage constraints (limited flexibility and opportunities, labor and contractors mandates, micro management, additional requirements…)
Cost estimating (scope quality, WBS, task duration, unit costs, labor plan, outage project or not…)
Scheduling (scope, WBS, task duration, dependencies, integration with outage or plant operation…)
Adherence to the PMP process by all project team members
Supply Chain Management
Material
Lead time
Raw material (availability, cost fluctuation…)
Material origin (logistics, imports…)
Competitive situation
Vendor performance (level of service, reliability, track record…)
Technology (existing at DTE, established, new…)
Schedule (likelihood to meet agreed upon deadlines…)
On site storage requirements
Contracted Labor
Vendor selection (new or well established relationship, past performance, reliability…)
Availability and workload (contractor, supervision, key personnel…)
Union labor (availability, productivity, skills…)
Safety record
Construction
Contract terms (firm bid, T&M, …)
Cost (potential for exceeding contracted labor budget…)
Access to site
Access to equipment (lifting, rigging, scaffolding…)
Safety requirements
Training requirements (safety and other)
Labor plan (DeCo labor or contractor)
DeCo labor (availability, crew consistency, productivity, …)
Lay down areas
Plant operational constraints (equipement availability, shut down potential…)
Outage constraints (limited flexibility and opportunities, equipment availability, shut down potential…)
Site conditions (soil quality…)
Cost (potential for exceeding the construction budget…)
Schedule (constraints, deadlines, key dependencies…)
Soil Assessment
Excavation
Planning and Coordinating with Vendors
Inclement Weather
Regulations and Policy
Inadequate Bearing Soil Layer
Working on or near Water
Special Equipment Availability
Improper Engineering
Improperly Trained Workforce
Poor Planning
Communications Problems
Logistics
Theft
Craft Shortage
Permit Delay/Inspection Delay
Hazardous Materials
Missing/Inadequate Drawings or Specifications
Scope Creep/Change Requests
Late Delivery of Material/Supplies
Lay down/Confined Space
Contract Award Process
Technological Advancement

Score Defined

High = 5
Medium = 3
Low = 1
Total Score = (Schedule + Cost + Quality + Safety + Scope) x Likelihood

Components of a risk

Components of a Risk
•A Source of a risk or hazard – the thing which has the potential to harm or assist e.g. a dangerous chemical, competitors, government.
•An Event or Incident – Something that occurs such that the source of risk has the impact concerned e.g. a leak, competitor expands into or leaves your market, new or revised regulations, or some level of observation reaching a particular trigger level.
•A Consequence, outcome or impact on a range of stakeholders or assets e.g. environmental damage, loss or increase of market/profits, regulations increase or decreased competitiveness
•A Cause (what and why) for the presence of the hazard or the event occurring e.g. design, human intervention, funding, prediction or failure to predict competitor activity, failure to or expansion of market presence
•Controls and their level of effectiveness e.g. detection systems, clean up systems, policies, security, training, and market research.
•When could the risk occur and Where would it occur.

List of Values

H ●
M √

L

2010 2010 3

3

3

3

2011

2010 Q2

2010 Q3

2010 Q4

2011 Q2
2011 Q3
2011 Q4
Life of Project
2010Q1 2011
2010 Q2 2011 1/11
2010 Q3 20101201
2010 Q4 2010 Dec 1
2010 Q1
2011 Q1
2011 Q2
2011 Q3
2011 Q4 2011 12 01
2011 Q1

Rd 2 Directions

20

70

*

1) Major correction to wording
(“wordsmithing” can be done later)
2) Does this risk apply to all SmartCurrent projects
(AMI, Smart Home, Smart Circuit)
3) Identify Likelihood

* # of Risks Identified 109
4) Identify Impacts * Available Time 240
5) Identify Owner Minutes/Risk 2.2 3.5
Risk Plan is a living document – these ratings can/will change 56%

New Process Map

Major Enterprise Projects DRAFT: <>
Project Risk Plan Management : Process Map
Project Manager / Risk Plan Manager
Project Stakeholders
Risk
Owners
Financial Analyst
Scheduler
Monthly Update Coordinator

Begin Process

Identify Key Stakeholders

Plan and Schedule Risk Assessment

Conduct Risk Identification Session

Conduct Risk Quantification Session

Develop Risk Response Strategy

Develop Contingency Plan

Send out Request for Updates

Monthly Update Cycle

Integrate Identified Risks into Forecast

Integrate Identified Risks into Schedule

Incorporate Risks into Status Update

Compile Updated Risk Plan

Update Risk Plan

Update Risk Plan

Repeat Monthly Update Cycle Until Project is Complete

Provide Final Update to Risk Plan

File Risk Plan in Historical Archive

Monitor & Control Risks

Update Risk Plan

Publish Risk Plan

Review Industry/ Vendor Information for Lessons Learned & Project Specific Risks to Consider

Review Historical Risk Database For Related Risks

Review Current Projects for Related/Common Risks

Provide Input

Provide Input

Document Interdependencies in Work Scope

What outcomes or results do you want to see?
What does success look like for our customer?
What does success look like for other stakeholders (staff, partners)?

VISION OF SUCCESS
PROJECT MILESTONES & SCHEDULE

RESOURCES
Internal resources: needed to complete the project.
External resources: needed to complete the project.
Equipment: needed to complete the project.
Materials: needed to complete the project.

< TITLE>

What is the first step and last step in the process?
What is the program and geographic area?
NOTE: Be mindful of what you can realistically accomplish with available resources and time.

What is off the table due to resources?
What are the givens or assumptions for the project?
Record out of scope issues in a “Parking Lot”

Who is the end-user customer?
Who are other stakeholders who have a role or interest in the success of the process?

CONTEXT / ISSUES
What is the problem or opportunity and why is it important?
What is the purpose, the business reason for choosing this project?
What are the anticipated benefits to customers and staff from the project?
What performance measure needs to improve?
Note: The bulleted items in this document help to explain what the section is and what you should be thinking about when you fill this project charter out. The bullets are not meant to be addressed individually.
GOALS
What specific, measurable , attainable, relevant, time-bound results do you want or need to accomplish?
Show visually how much, by when, and with what impact.
NOTE: Be careful not to state a solution as a goal!
SCOPE (IN BOUNDS) SCOPE (OUT OF BOUNDS)
Customers/Stakeholders Team Members
Team Leader:
Team Members:
CUSTOMER REQUIREMENTS
What are the customers specific requirements or expectations?
Project Milestones Owner Proposed Date Actual Date
Each milestone or significant accomplishment should be listed with the respective person or group responsible to complete it, and planned date. The actual date can be left blank.

A3 PROJECT CHARTER:

Date:

Sponsor:

An A3 Project Charter is a visual tool for communicating critical project information on one page. It helps ensure all parties working on the project are clear about what they need to accomplish and their role in the project.

Typical CI Project Benefits:

Improved quality and timeliness of services

Improved productivity and reduced service costs

Redeploy staff resources to higher priority areas

Enhanced service consistency

Easier to onboard and train new employees

Improved customer and staff satisfaction

Increased capacity for improving work

How will the project benefit/impact the end user customer (quality, timeliness, costs, results)?

How will the project benefit/impact staff and stakeholders?

How will the organization reinvest or reassign staff time that is saved?

What new work will the organization take on because of freed up staff time?

What are expected cost savings: <> one-time cost savings and <> ongoing/annual cost savings?

1

VISION OF SUCCESS

PROJECT MILESTONES & SCHEDULE

RESOURCES
Time commitment for a 4 day Kaizen, excluding time to implement changes: Sponsor (6-10 hrs.); Team Leader (40 hrs.); Team Members (32 hrs.); Facilitator (40-50 hrs.)
External Resources:
Equipment:
Materials:

< TITLE>


SCOPE (IN BOUNDS)
SCOPE (OUT OF BOUNDS)
Customers/Stakeholders
Team Members
Team Leader:
Team Members:
CONTEXT / ISSUES
GOALS

CUSTOMER REQUIREMENTS (CTQ)

Project Milestones Owner Proposed Date Actual Date
1. Set project scope and goals (prepare Project Charter, engage team, collect data) Sponsor/Team Leader, Facilitator
2. Understand the current situation Facilitator/ Team
3. Analyze the current situation (root causes) Facilitator/ Team
4. Define a vision of success Facilitator/ Team
5. Generate, evaluate and select improvements Team/ Sponsor
6. Implement changes and make adjustments Team Leader/ Staff
7. Measure performance Sponsor/Team Leader
8. Document standard work and lessons learned Team
9. Sustain improvement Team Leader/Process Owner

A3 PROJECT CHARTER:
Date:
Sponsor:

2

Risk Management Process
Training Session

Victor Allen

April 3,

2

0

1

2

1

What are risks?

Project Management Institute definition of risk:

“an uncertain event or condition that, if it occurs, has a positive or negative effect on at least one project objective“ (i.e. scope, time, cost, quality, safety, etc…)

2

What are risks?
My Definition of risk:
“A negative risk event is something that has not yet happened on your project, but if it did happen it would negatively impact your project to the extent that it would be worthwhile to reduce the likelihood that it will occur or reduce the negative impact if it occurred”
“A positive risk event is something that has not yet happened on your project, but if it did happen it would positively impact your project to the extent that it would be worthwhile to increase the likelihood that it will occur or increase the positive impact if it occurred”
3

Risk/Issue/Action?
4

(Risk)
An undesirable event that has not yet happened
(Issue)
An undesirable event that has happened and needs attention
(Action)
Work that needs to be done

Which of the following are risks?
The project may go over budget
I ran over a pot hole coming into work today and my tire is flat
Decisions in the site engineering area are not being made in a timely manner
Using unproven technology may require frequent re-design work resulting in a schedule delay

Which of the following are risks?
The project may go over budget
This is more of an impact than a risk. There are many reasons why a project may go over budget. The real question is what are the things that would cause you to go over budget? The answer to this question is the risk. Here are some examples of a better way to write this risk statement:
It may take more time than planned to secure internal employees to work on this project which will require us to hire consultants resulting in a cost overrun on the project.
The contractor productivity level may be less than quoted in the contract resulting in a cost overrun.

Which of the following are risks?
I ran over a pot hole coming into work today and my tire is flat
This is not a risk because it already happened. It has now become an issue that you have to deal with. Time to execute your contingency plan – hopefully you have a spare or AAA.

Which of the following are risks?
Decisions in the site engineering area are not being made in a timely manner
This is not a risk because it already happened. Decisions are already not being made timely, so the risk has occurred. It has now become an issue that you have to deal with.

Which of the following are risks?
Using unproven technology may require frequent re-design work resulting in a schedule delay
This is a risk.

5 Characteristics of a Risk Event
Risk is clear and understandable to anyone who reads it
Risk describes the impact or “so what” factor
Risk has not yet happened
Risk is something your actually worried about.
Risk affects your project, not another project or the company in general
10

Why do we manage risks?
To improve our chance of project success
Meeting your objectives
Meeting your budget
Meeting your schedule
Working Safely
Delivering with quality
Satisfying your customers and stakeholders
Avoid surprises
11
“The first step in the risk management process is to acknowledge the reality of risk. Denial is a common tactic that substitutes deliberate ignorance for thoughtful planning” ~ Charles Tremper

“If you don’t manage the risks, the risks will manage you” ~ Victor Allen

Program Risk Manager
Project Risk Manager(s)
Project 1
Project 2
Project 3

Risk Management Database
Risk Register
Risk Assessment Reports
Risk Scorecard
Processes and Methods

Risk Response Planning
Mitigation Planning
Contingency Planning

Reviews
12
External
Audit
DOE
Expert

Internal
Corporate Risk
General Audit
Compliance

Risk Management Framework

The Risk Register
13
Project X: Risk Plan

Impacts
#
Risk Event Description
What is the event? Category
Sub-project, Project Phase, Location etc.
(Optional) Likelihood Schedule Cost Quality Safety Scope Total Score Risk Event Drivers
What are the conditions, actions, or events that are likely to trigger the risk event to occur or is a leading indicator to the risk event occurring? Response/ Mitigation Strategy
What action(s) will be taken to limit the likelihood of these event occurring or limiting the impacts?
1 Contracted vendor under performs resulting in schedule delays, rework and cost overruns Contract H H M M M L 75 Drivers to monitor:
– Schedule slippages and missed milestones.
Drivers that have occurred:
– Re-work occurring.
– Change orders issued.
Planned Actions:
– Conduct weekly monitoring of schedule adherence.
– Implement change review process to manage scope, time, cost changes effectively.
– Develop and implement quality management plan for vendor work.
Completed Actions:
– Negotiate cost plus incentive fee contract based upon milestone completion

Risk Register – Impacts Defined
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Risk impact level Matrix
Likelihood Low Medium High
  Unlikely Likely Almost Certain
               
Impacts Low Medium High
Schedule No Impact to Critical Path or Field Work Potential to Affect Critical Path or Field Work Certain to Affect Critical Path or Field Work
Cost Less Than $ 250,000 $ 250,000 to $1,000,000 Greater Than $ 1,000,000
Quality Minor impact to product deliverables Moderate impact to product deliverables Major impact to product deliverables
Safety No Impact to worker safety Minor impact to worker safety Major impact to worker safety
Scope < 1% 2% to 5% > 5%

Responding to Risks
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Risk: I may run out of gas on my way to work in the morning and be late for an important meeting which will make my boss very angry.

What are you going to do to respond to this risk?
Responding to a risk mean that you are going to try one or more of the following:
Mitigate the risk: try to reduce the likelihood it will occur and/or the impact if it occurs (i.e. fill up your tank with gas the night before).
Transfer: give some or all of the risk to a third party (i.e. hire a cab)
Avoid: Eliminate the possibility (i.e. walk to work or stay at nearby hotel)
Accept: Do nothing and take your chances

The Risk Register
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#
Risk Event Description
What is the event? Contingency Plan
What action(s) will be taken if this event occurs? Owner
Risk Timeframe
Critical date(s) or period of exposure Organizational or Cross-Project Impacts Comments

1 Contracted vendor under performs resulting in schedule delays, rework and cost overruns – Negotiate contract with alternate vendor to perform services.
– Complete work with internal resources. Jane Doe On-going No (01/12) Vendor has repeatedly failed weld inspections on structural steel.

The Risk Register
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Financial Analysis
#
Risk Event Description
What is the event? FA Review Required? $ Impact Source Probability Source EMV Comments
1 Contracted vendor under performs resulting in schedule delays, rework and cost overruns Y $ 500,000 PM input 0.9 Default $ 450,000  

The Risk Register
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Schedule Analysis Risk Closure
#
Risk Event Description
What is the event? Scheduler Review Required? Critical Path ? Scheduler Response\ Comments
(Activity #, Quantified impact etc.) Closure Statement Notes / Lessons Learned
1 Contracted vendor under performs resulting in schedule delays, rework and cost overruns Y This risk will impact the Critical Path Built 20 days of contingency into the Schedule Steel Erection Work Package delays will impact Siding and Roof Construction Work Packages.    

Tips for Successful Risk Management
Executive Champion who understands Risk Management
Risk Manager who owns process, coaches and mentors
Good set of processes, tools, and templates
Risk Training for the team (concept and processes)
Make Risk Management a priority
Benchmark your process and effectiveness regularly
Establish Historical Risk Database and leverage the past
Work the Risk Plan
Develop Contingency Plans for high risk items
Don’t sweat the small risks

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