Week 3 Case and Exercise

Exercise 4.1: Your Impressions of Others Stereotypes are one-dimensional portrayals of people—usually based on sex, race, religion, profession, or age. To attempt to make sense of the world, all people engage in some level of stereotyping. The way individuals interact with others is to some extent affected by stereotypes.

Directions Use the rating scale below to provide a rating of the following categories of people based on your opinions of them and experience of working or interacting with them.

None/Not = 1

Somewhat = 2

Average = 3

Above Average/Very = 4

Significant/Highly = 5

Recent college graduate who is beginning a career Knowledgeable

_________ Intelligent _________ Sensitive _________ Open _________ Conscientious _________ Emotional _________ Arrogant _________ Boring _________ Internal Revenue Service accountant Knowledgeable _________ Intelligent _________ Sensitive _________ Open _________ Conscientious _________ Emotional _________ Arrogant _________ Boring _________ Service mechanic in car dealership Knowledgeable _________ Intelligent _________ Sensitive _________ Open _________ Conscientious _________ Emotional _________ Arrogant _________ Boring _________ Elected politician Knowledgeable _________ Intelligent _________ Sensitive _________ Open _________ Conscientious _________ Emotional _________ Arrogant _________ Boring _________ Experienced contract lawyer Knowledgeable _________ Intelligent _________ Sensitive _________ Open _________ Conscientious _________ Emotional _________ Arrogant _________ Boring _________ Emergency room nurse Knowledgeable _________ Intelligent _________ Sensitive _________ Open _________ Conscientious _________ Emotional _________ Arrogant _________ Boring _________ Police officer Knowledgeable _________ Intelligent _________ Sensitive _________ Open _________ Conscientious _________ Emotional _________ Arrogant _________ Boring _________ Discussion Questions Page 97 Which category of persons received your most favorable and which received your least favorable ratings? Why? Do your ratings show any type of stereotyping pattern? What sort? Why? Have you had any experiences with any of these types of individuals that could be classified as having been influenced by management style, philosophy, or practices? When? What other descriptors (other than the eight used in this exercise) would you add for these individuals? Add at least one per category of person.

3.1 – Week 3 Case Assignment

Read Case 6.1, “Hovey and Beard Company Case,” and answer the following questions.

1. Discuss how the principles of job design and reinforcement theory apply to the performance problems at the Hovey and Beard Company.

2. Analyze the performance problems using the “Performance Diagnosis Model” in Exhibit 7.5.