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IT 100 Milestone One Guidelines and
Rubric
Overview: As you prepare to communicate the next steps in the consulting partnership between your organization, Business Consultants, and your client, New
Hampshire Business Products, you will prepare three deliverables using office productivity applications. For Milestone One, you will prepare a draft of your first
deliverable: a business letter created with Microsoft Word. You will be required to format and revise the business letter to summarize the findings of your initial
meeting with the client and to request a follow-up meeting, using formatting and style conventions appropriate for the identified audience.
Prompt: First, review this scenario. Then apply audience-appropriate formatting and style conventions to a follow-up business letter for New Hampshire
Business Products. Use the business letter content in this document.
Specifically, the following critical elements must be addressed:
I. Business Letter: Apply audience-appropriate formatting and style conventions to a follow-up business letter for New Hampshire Business Products. Use
the business letter content in the Word document provided.
A. Incorporate the business letter content into a business letter template. Word provides a business letter template.
B. Apply formatting conventions appropriate for the intended audience.
1. Select a standard and consistent font and font size.
2. Format the document with standard and consistent line spacing, margins, and indentation.
3. Configure the data provided into a table.
C. Apply revisions to the provided draft to produce a document that is clear of typographical and formatting errors.
Rubric
Guidelines for Submission: Your business letter must be submitted as a 1- to 2-page Microsoft Word document. Save the provided document to your computer
and submit the revised version with the following naming convention: businessletter_v.2_firstinitiallastname x.
Critical Elements Proficient (100%) Needs Improvement (75%) Not Evident (0%) Value
Business Letter: Template Incorporates the business letter content
into a business letter template
Incorporates the business letter content
into a template, but the template
selection is not appropriate for a
business audience
Does not incorporate the business letter
content into a business letter template
20
Business Letter: Font and
Size
Selects a standard and consistent font
and font size
Selects a font and size, but font and/or
size selections are not appropriate for a
business audience, or font and/or font
size are not consistent throughout
Does not select an appropriate and
consistent font and font size
18
http://snhu-media.snhu.edu/files/course_repository/undergraduate/it/it100/it100_final_project_scenario
http://snhu-media.snhu.edu/files/course_repository/undergraduate/it/it100/businessletter_v.1 x
Business Letter: Format Formats the document with standard
and consistent line spacing, margins,
and indentation
Formats the document but does not
address all components, or formatting
changes are not standard and consistent
Does not format the document with
standard and consistent line spacing,
margins, and indentation
1
8
Business Letter: Table Configures the data provided into a
table
Configures the data provided into a
table, but table formatting distracts
from the message or is not appropriate
for a business audience, or information
is missing from the table
Does not configure data provided into a
table
20
Business Letter: Revisions Applies revision techniques to the
provided draft to produce a document
clear of typographical and formatting
errors
Applies revision techniques to the
provided draft, but the document
produced contains some typographical
and formatting errors, or revisions are
not appropriate for the audience
Does not apply revision techniques to
the provided draft
16
Articulation of Response Submission has no major errors related
to grammar, spelling, syntax, or
organization
Submission has major errors related to
grammar, spelling, syntax, or
organization that negatively impact
readability and articulation of main
ideas
Submission has critical errors related to
grammar, spelling, syntax, or
organization that prevent understanding
of ideas
8
Total 100%
IT 100 Final Project Scenario
You have graduated from SNHU and are now employed as a business analyst by Business Consultants
(BC), a business consulting firm. As a business analyst, you are responsible for analyzing businesses to
determine how your firm can help them meet their sales goals.
Your first business to analyze is New Hampshire Business Products (NHBP). NHBP is a small company
operating as a sole proprietorship desiring to expand its geographical reach. The products sold by NHBP
fall into three categories: office supplies, office equipment, and printing services.
NHBP has been in business since 2005 and operates one brick-and-mortar location selling various
products and services. The company operates a retail store from its one physical location and offers
services to customers in its current geographical area via a catalog published semi-annually. Customers
using the catalog call their orders in to the retail location by phone, and the company delivers
completed orders via delivery truck and third-party carriers such as United Parcel Service (UPS).
NHBP has concluded that its one retail outlet and its current catalog business have reached their
maximum potential and is seeking a means to expand sales as well as geographical reach. NHBP has also
concluded that adding internet sales is the best option to expand both sales and geographical reach. BC
has been hired to evaluate current operations and suggest paths that will satisfy the sales goals set by
NHBP.
In your capacity as a business analyst for BC, you have met with the management team at NHBP and
made an initial review of the current business operations. Your notes of the review show the following:
The total current sales (2016) are $500,000, divided into the following categories:
o Office supplies: $150,000
o Office equipment: $300,000
o Printing: $50,000
The company desires to increase sales by 20% per year in each category for the next five years.
NHBP thinks that online sales will result in reaching its intended sales goals over the next five
years.
The company is currently unsure how to implement online sales and is seeking guidance in
developing a website as well as the mechanics of online marketing and fulfilling online orders.
IT 100 Final Project Scenario
You have graduated from SNHU and are now employed as a business analyst by Business Consultants
(BC), a business consulting firm. As a business analyst, you are responsible for analyzing businesses to
determine how your firm can help them meet their sales goals.
Your first business to analyze is New Hampshire Business Products (NHBP). NHBP is a small company
operating as a sole proprietorship desiring to expand its geographical reach. The products sold by NHBP
fall into three categories: office supplies, office equipment, and printing services.
NHBP has been in business since 2005 and operates one brick-and-mortar location selling various
products and services. The company operates a retail store from its one physical location and offers
services to customers in its current geographical area via a catalog published semi-annually. Customers
using the catalog call their orders in to the retail location by phone, and the company delivers
completed orders via delivery truck and third-party carriers such as United Parcel Service (UPS).
NHBP has concluded that its one retail outlet and its current catalog business have reached their
maximum potential and is seeking a means to expand sales as well as geographical reach. NHBP has also
concluded that adding internet sales is the best option to expand both sales and geographical reach. BC
has been hired to evaluate current operations and suggest paths that will satisfy the sales goals set by
NHBP.
In your capacity as a business analyst for BC, you have met with the management team at NHBP and
made an initial review of the current business operations. Your notes of the review show the following:
The total current sales (2016) are $500,000, divided into the following categories:
o Office supplies: $150,000
o Office equipment: $300,000
o Printing: $50,000
The company desires to increase sales by 20% per year in each category for the next five years.
NHBP thinks that online sales will result in reaching its intended sales goals over the next five
years.
The company is currently unsure how to implement online sales and is seeking guidance in
developing a website as well as the mechanics of online marketing and fulfilling online orders.
New Hampshire Business Products
Current Business Operations
New Hampshire Business Products: Background Information
office supplies
office equipment
printing services
NHBP is a small company operating as a sole proprietorship desiring to expand its geographical reach. The products sold by NHBP fall into three categories: office supplies, office equipment, and printing services.
2
New Hampshire Business Products: Background Information
NHBP has been in business since 2005 and operates one brick-and-mortar location selling various products and services.
The company operates a retail store from its one physical location and offers services to customers in its current geographical area via a catalog published semi-annually.
Customers using the catalog call their orders in to the retail location by phone, and the company delivers completed orders via delivery truck and third-party carriers such as United Parcel Service (UPS).
New Hampshire Business Products: Total Current Sales
Instructions to student: Display total current sales bar chart information included in your spreadsheet. Then delete these instructions.
New Hampshire Business Products: Projected Sales
Instructions to student: Display projected sales bar chart information included in your spreadsheet. Then delete these instructions.
New Hampshire Business Products: Desired Sales Growth
Instructions to student: Display line graph information included in your spreadsheet. Then delete these instructions.
New Hampshire Business Products: Stated Business Needs
Increase sales by 20% per year in each category for the next five years.
Increase geographical reach
Research adding internet sales as a means of meeting goals
The company desires to increase sales by 20% per year in each category for the next five years. The company has concluded that its one retail outlet and its current catalog business have reached their maximum potential and is seeking a means to expand sales as well as geographical reach. NHBP has also concluded that adding sales via the internet is the best option to expand both sales and geographical reach.
7
