Process Improvement Plan: SWOT Analysis

Conduct a SWOT analysis using the information you gathered in Module 1 regarding your chosen process. Review the various readings to identify the structure of a SWOT analysis. This SWOT analysis will be conducted on the current processes in place for your organization that are related to your chosen management issue. You should clearly highlight the weaknesses as you will need to convince the board that the process should be changed.

After completing your SWOT analysis, provide a short one-page summary on how you plan to use your SWOT as a management tool when improving or changing the current policy. You should also be addressing how your management theory will help you apply your SWOT analysis.

This assignment should include:

• A comprehensive SWOT analysis. Clearly highlight the weaknesses as, in Module 8 you will need to convince the board and all the stakeholders that the process does need to be changed.
• A one- page (200-300 word) summary that explains how you plan to use your SWOT analysis as a management tool.
• Using the management theories you selected in the discussion this week and your SWOT analysis, develop at least a 2  1/2  page business strategy that will help you address the weaknesses that were identified as a result of your analysis
• This assignment should be a total of 3 1/2 – 4 pages.

Be sure to check your work and correct any spelling or grammatical errors before you upload it. 

Running head: PROCESS IMPROVEMENT PLAN
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PROCESS IMPROVEMENT PLAN
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Process improvement plan

Student’s name

University affiliation

Process improvement plan

What company are you planning to use for your process improvement plan?

The company that I plan to utilize is the McDonald’s Company. McDonald’s Company is a firm that operates in the fast-food restaurant industry suggesting that it has so many projects and processes that it conducts during its production activities. The process improvement plan is a process and function that aims at ensuring that firms have full control of their activities. In other words, the process improvement plan is a process that aims at assisting companies to develop their value over time.

Why do you plan to develop a process improvement plan for this company?

The reasons that motivate me in creating the process improvement plan for the McDonald’s Company is to help the firm in doing its processes in the required manner (Loon, 2004). In other words, with the creation of the process improvement plan, McDonald’s Company will understand how it is supposed to produce its foods and drinks. Also, I am motivated in creating this plan to assist the company in enjoying improved value that will be acquired through things such as better foods and drinks. Moreover, the plan will help the firm to realize the best way of protecting its resources from wastage. Therefore, McDonald’s Company will ensure that all the employees are doing their part and everyone in the company is doing what seems to be advantageous to the firm (Pastinen, 2010).

What are some examples of known deficient processes?

Different processes are deficient including the way foods are produced. For instance, there is no adequate maintenance of cleanliness that assists in ensuring that the food that is made is healthy for the customers. The other deficiency is the allocation of resources to most of the significant activities that are related to the production of food. However, with the process improvement plan, it is evident that all the deficiencies will be eradicated by the corporation.

References

Loon, H. (2004). Process assessment and improvement : a practical guide for managers, quality professionals, and assessors. New York: Springer.

Pastinen, M. (2010). High-performance process improvement. Heidelberg Germany London New York: Springer.

Running head: PROCESS IMPROVEMENT PLAN 1

PROCESS IMPROVEMENT PLAN 4

Process Improvement Plan

Name:

University Affiliation:

Date:

Process Improvement Plan

What company are you planning to use for your process improvement plan?

The company that I plan to utilize is the McDonald’s Company. McDonald’s Company is a firm that operates in the fast-food restaurant industry suggesting that it has so many projects and processes that it conducts during its production activities. The process improvement plan is a process and function that aims at ensuring that firms have full control of their activities. In other words, the process improvement plan is a process that aims at assisting companies to develop their value over time.

Why do you plan to develop a process improvement plan for this company?

The reasons that motivate me in creating the process improvement plan for the McDonald’s Company is to help the firm in doing its processes in the required manner (Loon, 2004). In other words, with the creation of the process improvement plan, McDonald’s Company will understand how it is supposed to produce its foods and drinks. Also, I am motivated in creating this plan to assist the company in enjoying improved value that will be acquired through things such as better foods and drinks. Moreover, the plan will help the firm to realize the best way of protecting its resources from wastage. Therefore, McDonald’s Company will ensure that all the employees are doing their part and everyone in the company is doing what seems to be advantageous to the firm (Pastinen, 2010).

Describe the problem with the current processes and why are they ineffective

The major problem at McDonalds restaurant is the employee accountability and motivation. There lacks these qualities at McDonalds restaurant and not just in one or two restaurants but all the restaurants. The employees do not stick to their roles effectively and this discourages the clients a lot. For example, when you make an order in some of the restaurants, they take too long to be processed. The cashiers do not process the payment faster and do not confirm the receipt of the payment. This delays the cooks form working on your order if it is a special order that you have to pay fast. When you make a custom order, the servicemen or women delay serving you or when your order is displayed on the screen nobody brings it to you even when you make a follow-up. The managers do not respond to clients’ requests either, or when he is receiving a complaint about a certain serviceman or woman, the servicemen and women do not bother to apologize but instead argue to prove how right they are. The managers do not take a hard stance on the service men and women’s poor service.

Identify the organizational policies and procedures directly related to this process

McDonalds puts emphasis on the customer as per their policies and procedures. In their policies, they state that they are in the business because of the customer. Thus, it is their priority to ensure that their customers are well attended to the fullest. In their employee relations, they state that each and every employee is subject to a disciplinary action whenever claims of disrespect and work neglect are laid against him or her.

The problems that there is poor customer service at most McDonalds restaurants directly fall under this policies. The service crew does not attend to the customers effectively and apparently, they do not have proper respect for their leaders since they can argue and disapprove any alleges of poor service delivery against them.

Provide specific evidence-based examples that clearly show the process is the cause of the deficiencies in management

According to the Systems Theory, all the components of an organization are all related and whenever one variable is changed, it will affect all the other variables. It adds that organizations are seen as systems that are open and they interact with their environment continuously and may adapt to the changes in the environment.

Putting this in mind, the McDonalds has sections that depend on each other, for example, the cooks depend on confirmation of the payment of on the special orders whereas they also depend on the service crew on other orders made. If there happens that one person does not do his or her part, the rest will be stuck and will not do. Hence, the management has to ensure that the accountability of all the workers is kept to high standards.

If the problems continue like this, the workers will be used o this and this will be the start of the fall of the McDonalds. A serious step in making the employees accountable and responsible should start right away by informing them of their roles, procedures and dire disciplinary actions that may befall those who do not adhere to the work ethics.

Determine what ethical, legal, and social issues exist within the current process and whether or not these will be a concern when changing the process.

There exist a number of ethical issues that are likely to bring further disagreements. The first ethical issue is offensive communication, here when addressing each employee’s shortcomings; they may not receive them well and end up exchanging bitterly. Thus, proper guidance is required for the employees to make them much considerate and understanding.

The second ethical issue may be remunerations; it could be that they are not committed to their work because the remunerations are not matching with the workload or responsibilities bestowed on them. Thus to address this, the company has to add a token to the promises they make to the staff members for great change.

References

Loon, H. (2004). Process assessment and improvement : a practical guide for managers, quality professionals, and assessors. New York: Springer.

Pastinen, M. (2010). High-performance process improvement. Heidelberg Germany London New York: Springer.

Walonick, D. (1993). Organizational Theory and Behavior. Statpac.org. Retrieved 14 January 2018, from

http://www.statpac.org/walonick/organizational-theory.htm