Answer week 4 questions

attached below

Answer the following questions:

1. Performance feedback is most effective when managers

Choose one answer.

a. communicate tactfully and honestly with employees being appraised.

b. stress the feedback interview more than the evaluation interview.

c. stress positive performance and downplay negative performance.

d. stress the evaluation interview more than the feedback interview.

e. evaluate their subordinates on a daily basis. Incorrect

2. As an HRM specialist, you are responsible for orienting a new group of employees. Your orientation topics will include all but of the following except

Choose one answer.

a. location of the company cafeteria. Incorrect

b. introduction to coworkers.

c. interviewing skills.

d. career paths within the firm.

e. company benefits.

3. The effects of economic conditions on consumers’ ability and willingness to buy would best be called ____ forces.

Choose one answer.

a. technological

b. sociocultural

c. competitive Incorrect

d. economic

e. legal and regulatory

4. Jefferson Inc. (JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits. The company understands that there are effective reward systems that will motivate employees. However, JI management is not sure which would be the best for the company. Compensation, another important area, must also be improved so that it will satisfy all employees effectively. In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated. Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees.

JI believes that it will be on the right path if all of these changes can be successfully accomplished. The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed.

Refer to Jefferson, Inc. JI management needs to know that effective reward systems must do which of the following?

Choose one answer.

a. distinguish the best from the rest

b. enable employees to satisfy basic needs

c. provide non comparable rewards to those offered by other firms so JI can be differentiated

d. distribute to the top performers only in the organization

e. recognize that all people have the same needs, which can be satisfied with more money Incorrect

5. Employee compensation systems are generally developed and administered by ____, and pay increases and promotions are usually recommended by ____.

Choose one answer.

a. top management; HRM specialists Incorrect

b. unions; line managers

c. HRM staff; line managers

d. top management; unions

e. professional HR consultants; HRM staff personnel

6. Coca-Cola wants to determine how popular its new soft drink will be before launching it nationwide. What will Coca-Cola most likely use?

Choose one answer.

a. its marketing information system Incorrect

b. external data

c. internal data

d. marketing research

e. employee survey

7. Jim Wilson is trying out for his high school varsity basketball team. Jim feels he needs an extra advantage to ensure that he makes the team, so he goes to Foot Locker. Once at the store, he chooses the best looking and most expensive shoes the store carries. Jim’s buying process is influenced most by ____ factors.

Choose one answer.

a. socioeconomic

b. social Incorrect

c. psychological

d. situational

e. aesthetic

8. Cindy Jones worked as a welder for BCD Company for ten years before it changed its rigid tuition reimbursement policy. This year, the new education support policy will allow her to take any course that interests her, not just a course in her field of employment. She is very excited about this and has enrolled in two management courses. She has always thought she had the ability to become a good manager. Cindy is attempting to satisfy her ____ needs.

Choose one answer.

a. esteem

b. self-actualization

c. physiological Incorrect

d. social

e. safety

9. Lindley Company is interested in verifying previous job responsibilities held by its applicants. The selection technique that will be most helpful in obtaining this information is the _____.

Choose one answer.

a. employment test

b. interview

c. assessment center Incorrect

d. employment application

e. reference check

10. Lisa is a high school student. All of her friends buy their jeans from Express, so she decides to buy Express jeans even though Levi’s fit her better. Lisa’s purchasing decision is most influenced by ____ factors.

Choose one answer.

a. psychological

b. situational

c. demographic

d. personality Incorrect

e. social

11. Using information about customers to create marketing strategies that develop and sustain desirable long-term customer relationships is known as _____.

Choose one answer.

a. computer resource management

b. customer resource management Incorrect

c. customer relationship management

d. customer research management

e. e-marketing

12. Mr. Cole was due to give evaluations of his company’s top managers in a few days. He had heard little from Tom Wilson, one of his sales managers, for the past eleven months. On looking over Tom’s progress record, Cole saw that Tom usually met his monthly goals. Nevertheless, he was not an outstanding employee. However, this month Tom had submitted a marketing idea that tripled sales for five slow-moving products. When asked to name the outstanding sales manager of the year, Cole could not think of a person more worthy than Tom. Disappointed that they were overlooked, several top managers complained that, in his decision, Cole was

Choose one answer.

a. allowing poor performance on one activity to influence his overall judgment.

b. allowing recent performance to be overemphasized.

c. discriminating on the basis of gender.

d. overemphasizing some issues and underemphasizing others. Incorrect

e. discriminating on the basis of race and age.

13. Garrett Enterprise is a well-known company that has been around for many years. However, Mr. Smith, its CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary.

He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required. The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful.

Mr. Smith also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated.

Mr. Smith decided that things needed to change. He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior. While this may not be the best option, Mr. Smith believes that it may work for the near future.

Refer to Garrett Enterprise. Based on Herzberg’s theory, which of these factors was applied to employees?

Choose one answer.

a. hygiene

b. enthusiasm Incorrect

c. reinforcement

d. motivation

e. inspiration

14. Ford recently hired twenty employees to work in various departments of the company. On the first day, all twenty had the same orientation and attended the same training and development sessions. They were most likely engaged in what form of training?

Choose one answer.

a. classroom teaching and lectures

b. role playing

c. conference and seminars Incorrect

d. on-the-job methods

e. simulations

15. Which of the following is the most likely basis on which a market for boats can be segmented?

Choose one answer.

a. the end use of the product

b. the size of the product Incorrect

c. the product’s proximity to a retail outlet

d. religion

e. the color of the product

16. The most humane form of workforce reduction is _____.

Choose one answer.

a. attrition

b. layoff Incorrect

c. early retirement

d. termination

e. employee strikes

17. Which of the following is not a major category of factors that influence the consumer buying process?

Choose one answer.

a. social

b. psychological

c. buying center

d. situational

e. both social and situational Incorrect

18. The team member concerned with the emotional needs of others is fulfilling what role?

Choose one answer.

a. caregiver

b. psychologist

c. mother hen

d. leadership Incorrect

e. socio-emotional

19. Which of the following is not a compensation decision?

Choose one answer.

a. the wage-level decision

b. the individual-wage decision Incorrect

c. the wage-cut decision

d. the wage-structure decision

e. Both the wage-cut decision and the wage-structure decision are correct.

20. Sprint employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked. This is a/an ____ appraisal method.

Choose one answer.

a. objective

b. judgmental

c. subjective

d. performance-based Incorrect

e. time-consuming

21. Dunn & Company wants to use a training method to help managers understand and cope with employees’ problems. What method would you suggest?

Choose one answer.

a. simulation training

b. classroom training

c. seminar training

d. on-the-job training Incorrect

e. role playing

22. Under ADA, employers are required to provide reasonable accommodation. Which of the following is an example of reasonable accommodation?

Choose one answer.

a. company-provided lodging for the disabled

b. company-provided transportation for the blind Incorrect

c. additional paid vacation for the mentally ill

d. sign language interpreters for the deaf

e. personal assistants for the disabled

23. All of the following except which are accurate statements about the expectancy theory?

Choose one answer.

a. It is easy to apply.

b. There are various reasons why employees work. Incorrect

c. The reasons people work may change.

d. It is necessary to show employees how to attain the outcomes they desire.

e. It is a very complex model of motivation.

24. An action directly following a particular behavior is called a/an _____.

Choose one answer.

a. activator

b. motivator

c. reinforcement

d. extinction

e. expectant Incorrect

25. People who can verify background information and provide personal evaluations of candidates are called _____.

Choose one answer.

a. informants Incorrect

b. colleagues

c. references

d. assessors

e. paraprofessionals

26. To implement the marketing concept, a firm must first

Choose one answer.

a. mobilize its marketing resources.

b. promote the product.

c. obtain information about its customers’ needs.

d. develop the product. Incorrect

e. determine if customers want the firm to practice the marketing concept.

27. Influences on the external marketing environment that stem from actions of elected and appointed officials are called ____ forces.

Choose one answer.

a. government regulatory Incorrect

b. legal

c. external cultural

d. social

e. political

28. Theory Y is most suitable in a work situation in which workers are

Choose one answer.

a. in need of close supervision.

b. just beginning to learn their jobs. Incorrect

c. highly motivated.

d. unskilled.

e. None of these options are correct.

29. Nathan discovers that his mortgage company’s employees are working very slowly because they are afraid that, if they finish the loans they are currently processing, they will run out of work and lose their jobs. Nathan’s employees are

Choose one answer.

a. displaying laziness.

b. soldiering.

c. suffering from low morale.

d. inexperienced.

e. unqualified for their jobs. Incorrect

30. What happens to a problem-solving team after the assigned problem has been tackled?

Choose one answer.

a. Team members receive a promotion.

b. Team members are fired.

c. The team is disbanded.

d. The team is given another problem. Incorrect

e. The team is given a party.