unit 8 pp

Congratulations! You have been chosen by your chief officer to present for an upcoming officer’s seminar that is a part of the Officer Candidate School being held at your department. All future officers in your department must successfully complete this seminar before they can sit for the promotional exam to become a company officer. Your PowerPoint presentation will be included in Part III of the Officer Candidate School, which involves personnel management. For your presentation, which is comprehensive in nature, you will first need to select of one of the following humanistic management concepts: FIR 4302, Fire Service Personnel Management 4 McGregor’s Theory X and Theory Y; Maslow’s hierarchy of needs; or Blake and Mouton’s managerial grid. Next, you will need to meet the criteria provided below. Explain your chosen theory. Apply real-life examples that support your chosen theory. Correlate how your chosen theory and real-life examples relate to managing personnel. Your presentation should be a minimum of 14 slides, with a maximum of 16 slides, not counting the title and reference slides. Include at least five content-specific images to support your material. Include at least three sources, one of which will be your textbook. As always, you must use proper APA format for citations and references, including those for the pictures used. If you have any questions regarding the assignment, contact your instructor. Information about accessing the grading rubric for this assignment is provided below

Course Syllabus

Course Description

Examines relationships and issues in personnel administration and human resource development within the context of fire-
related organizations, including personnel management, organizational development, productivity, recruitment and selection,
performance management systems, discipline, and collective bargaining.

Course Textbook(s)

Ward, M. J. (2015). Fire officer: Principles and practice (Enhanced 3rd ed.). Burlington, MA: Jones & Bartlett.

Course Learning Outcomes

Upon completion of this course, students should be able to:

1. Identify and explain contemporary personnel management issues.
2. Explain potential personnel management issues.
3. Classify the collective rules, procedures, laws, and policies that relate to personnel management issues.
4. Analyze simple/complex personnel management issues from recruitment to retirement.
5. Formulate recommendations and solutions to personnel management issues.
6. Explore organizational development and leadership styles and how they relate to personnel relationships.

Prerequisite(s)

No prerequisite courses are required by CSU for enrollment in this course.

Credits

Upon completion of this course, the students will earn 3 hours of college credit.

Course Structure

1. Study Guide: Course units contain a Study Guide that provides students with the learning outcomes, unit lesson,
required reading assignments, and supplemental resources.

2. Learning Outcomes: Each unit contains Learning Outcomes that specify the measurable skills and knowledge
students should gain upon completion of the unit.

3. Unit Lesson: Unit Lessons, which are located in the Study Guide, discuss lesson material.
4. Reading Assignments: Units contain Reading Assignments from one or more chapters from the textbook and/or

outside resources.
5. Suggested Reading: Suggested Readings are listed within the Study Guide. Students are encouraged to read the

resources listed if the opportunity arises, but they will not be tested on their knowledge of the Suggested Readings.
6. Discussion Boards: Students are required to submit Discussion Board posts in Units I-VIII. Discussion Boards

provide students the opportunity for student-to-student and professor-to-student interaction based on relevant course
concepts and ideas. Specific information about accessing the Discussion Board rubric is provided below.

7. Unit Assignments: Students are required to submit for grading Unit Assignments. Specific information and
instructions regarding these assignments are provided below. Grading rubrics are included with each assignment.
Specific information about accessing these rubrics is provided below.

8. Ask the Professor: This communication forum provides students with an opportunity to ask their professor general
questions or questions related to course content.

FIR 4302, Fire Service Personnel
Management

FIR 4302, Fire Service Personnel Management

9. Student Break Room: This communication forum allows for casual conversation with other classmates.

CSU Online Library

The CSU Online Library is available to support your courses and programs. The online library includes databases, journals,
e-books, and research guides. These resources are always accessible and can be reached through the library web page.
To access the library, log into the myCSU Student Portal, and click on “CSU Online Library.” You can also access the CSU
Online Library from the “My Library” button on the course menu for each course in Blackboard.

The CSU Online Library offers several reference services. E-mail (library@columbiasouthern.edu) and telephone
(1.877.268.8046) assistance is available Monday – Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to 3 p.m. The
library’s chat reference service, Ask a Librarian, is available 24/7; look for the chat box on the online library page.

Librarians can help you develop your research plan or assist you in finding relevant, appropriate, and timely information.
Reference requests can include customized keyword search strategies, links to articles, database help, and other services.

Unit Assignments

Unit I Scholarly Activity

Upon arriving to your department today at 8 AM, notice of a mandatory staff meeting beginning at 9 AM is announced. The
usual talk about what it could be about ensues.

At 9 AM, everyone files into the meeting room where Fire Chief Williams begins the meeting. “Today, I am holding a special
meeting to announce the creation of a new position within our department—assistant fire chief of administration, and the
person in this position will deal with all personnel matters within the department. This position will report directly to me and
will be filled internally. With the help of a few other local fire chiefs from around the state, I have created the requirements
that we will be looking for within our interviews. Everyone is encouraged to apply. If you have further questions, please let me
know. As you leave, please pick up the paper with the requirements listed. Thank you.”

As you exit the meeting and pick up the requirements paper, you begin to look it over. The criteria below will be evaluated
within the review. (Note: It is asked that you use your current or a past department’s requirements when answering the
criteria below to incorporate personal experience. If you do not belong to a fire department, work with your local department,
or research specific fire department policies or programs dealing with these topics online.)

Identify how your personal personnel management plan has helped you to prepare for the upcoming interview. Which
aspects of the exam/interview do you feel the most and least confident about? Why?
Elaborate on social media use, cultural diversity, and motivation levels within the department as they are a major
responsibility of this new position.
Prepare a plan of action to address the policies in place surrounding each of the above (social media use, cultural
diversity, and motivation levels), along with your ideas on how to improve upon them to make the department more
unified, thus making it a better place to work.

Your assignment must be at least three pages in length but no more than five, and this is not counting the title and reference
pages. You must follow APA guidelines throughout. Also, you must include at least two outside references, one of which can
be the textbook.

Information about accessing the grading rubric for this assignment is provided below.

Unit II Scholarly Activity

For this assignment, you are to choose a legal issue surrounding personnel management in the fire service or an issue
within the workforce of the 21st century. Consider the information learned in this unit, which pertains to integrity and ethical
decision-making, motivational techniques, and leadership styles that can be used in dealing with the legal topic you choose.

Legal topics may include, but are not limited to, the following areas:

managing diversity;
handling Equal Employment Opportunity Commission (EEOC), affirmative action, and subsequent hiring procedures;
developing a positive work environment;
dispute resolution;
effect of various statutes, executive orders, and laws upon the fire service;
Supreme Court decisions affecting the fire service; and
sexual harassment in the workplace.

Upon choosing your topic, you will need to ensure you address the components below.

Explain the issues surrounding the topic within personnel management.
Compile recommendations and solutions surrounding ethical decision-making, motivational techniques, and leadership
styles to combat management issues.

You will need to discuss your topic as it pertains to your workplace in a minimum of three pages, not counting your title and
reference pages. You must use at least three references, one of which can be the textbook, to help you formulate the

FIR 4302, Fire Service Personnel Management 2

mailto:library@columbiasouthern.edu

response.

Information about accessing the grading rubric for this assignment is provided below.

Unit III Reflection Paper

You do not have to look far to find cases where firefighters are getting into trouble for posting videos on Facebook or other
Internet mediums. For this assignment, you need to access the following resource which was a required video for this unit.

Texas firefighters terminated over hazing video. (2017, March 14). [Video file]. Retrieved from

Texas Firefighters Terminated Over Hazing Video

Click here to access the transcript for the video.

After reviewing this video, you will need to address the issues below.

Recall information learned in this unit that can help you should you have to deal with this personnel matter.
Identify policies and procedures that are in place within your organization for both hazing and the use of social media.
Elaborate on effective use of social media in today’s fire department culture for a positive influence on your community
and organization.

Note: If you do not belong to a fire department at this time, please discuss this with your local fire department, and use what
they have in place.

This paper is to be a minimum of three pages in length, not counting the title and reference pages. Your paper should be
formatted following all APA guidelines. You will need to use at least three references in developing this reflection paper,
which can come from the textbook, policies, and even the hazing video, but you are not limited to using the aforementioned
resources only.

Information about accessing the grading rubric for this assignment is provided below.

Unit IV Reflection Paper

For this assignment, click the link below to view the video clip on mentoring versus coaching.

Learningyourdevelopment.com. (2015, August 6). The benefits of mentoring [Video file]. Retrieved from

Click here to view the transcript for the video above.

Recalling what you learned in the Unit IV Lesson, you will need to write an essay discussing both the similarities and the
unique differences between mentoring and coaching.

To complete this essay, you will need to address the components below.

Identify someone who you have personally experienced or witnessed in your organization who is a coach, mentor, or
both.
Identify personnel management issues ranging from recruitment to retirement.
Examine your selected coach and/or mentor’s role within your organization.
Correlate how your selected individual combats issues from recruitment to retirement.
Explain how both coaching and mentoring can help you in the management of your personnel by using examples
connected to the video provided.

Your essay should be a minimum of three pages in length, not counting the title and reference pages, and your essay
should follow APA guidelines throughout. You are required to use at least one outside resource, in addition to the textbook
and video clip provided, to complete this assignment.

Information about accessing the grading rubric for this assignment is provided below.

Unit V Essay

The culture of the fire service has been developed over years of tradition. This tradition has helped create the personnel
policies that have been established surrounding a para-military type of organization. In this unit, you have looked at how you
can deal with conflicts, complaints, and mistakes as well as how to use a process when it comes to following personnel
rules.

For this assignment, you will need to identify an example or examples from your personal experiences for each of the three
types of problems listed below:

a conflict,
a complaint, and
a mistake.

You may use the same example if it covers all three types of problems, or you may include three different examples where
each one covers a different type of problem.

After identifying your example(s), you will need to meet the requirements below.

FIR 4302, Fire Service Personnel Management 3

Texas Firefighters Terminated Over Hazing Video

https://online.columbiasouthern.edu/CSU_Content/courses/Emergency_Services/FIR/FIR4302/17C/UnitIII_VideoTranscript

https://online.columbiasouthern.edu/CSU_Content/courses/Emergency_Services/FIR/FIR4302/17C/UnitIV_VideoTranscript

Provide an introduction to your experiences.
Explain the situation in each example and the outcome.
Compare and contrast the processes that were or should have been used to handle each type of problem.
Propose recommendations and solutions that could or should have been used.
Should they have all been handled in the same manner, or are different procedures for handling each needed? Why?

This assignment is designed for you to incorporate information learned up to this point of the course.

Your assignment is to be minimum of three pages in length, not counting the title and reference pages. You must include at
least two references, one of which can be your textbook. Finally, you must follow APA guidelines throughout.

Information about accessing the grading rubric for this assignment is provided below.

Unit VI PowerPoint Presentation

As discussed in the lesson, the following two topics are crucial to each organization:

the evaluation process, and
the discipline process.

There needs to be clear policies and procedures when it comes to both evaluations and discipline. While each may be
different in fire departments throughout the United States, the one thing they have in common is the desire to help improve
employee performance and keep behavior aligned with the organization’s expectations.

After completing the assigned reading, you will need to develop an informational PowerPoint presentation that will fully
explain both processes to a class of new recruits in your department.

The components below need to be included.

Discuss examples of forms and policies in place for both the evaluation and discipline processes.
Identify forms and policies currently used within both the evaluation and discipline processes.
Elaborate on issues within both processes.
Propose recommendations and/or solutions to combat issues plaguing both processes.

Upon completion of the presentation, the new recruits should have a good understanding of both processes and how they
affect them as they move from recruit to probationary status within your organization.

Your presentation is to contain at least 12 slides, not counting the title or reference slides. Remember to use APA citations
for facts, ideas, and all pictures or graphics used from a specific source.

If you need any assistance in creating your PowerPoint presentation, you may click here to view a tutorial from the CSU
Writing Center. (For a transcript, click here.)

Information about accessing the grading rubric for this assignment is provided below.

Unit VII Reflection Paper

For this assignment, you are to read the case study on page 184 in Chapter 10. After reading this case, reflect on a situation
that happened in your workplace that was similar in that an employee challenged an order and pointed to another document,
such as a labor contract, rules and regulations, standard operating procedures (SOPs), or past practices, to state that he or
she was not going to follow the order.

You will need to look at this personnel matter from the standpoint of both the employee and the supervisor, and you will
describe how long it took to resolve the matter in order to meet the requirements below.

Summarize a situation surrounding personnel management issues.
Evaluate the grievance process within your organization surrounding personnel management issues.
Critique steps taken in the grievance process to resolve or attempt to resolve personnel management issues.
Model recommendations and solutions surrounding the selected situation from the standpoint of the employee and
supervisor.

Remember, be mindful and respectful of those within your chosen situation by keeping specific names from being used.

This assignment must be a minimum of three pages in length, not counting the title or reference pages. In addition to the
textbook, at least one outsides source must be used to address the aforementioned requirements. Finally, you must follow
APA formatting throughout the paper.

Information about accessing the grading rubric for this assignment is provided below.

Unit VIII PowerPoint Presentation

For your presentation, which is comprehensive in nature, you will first need to select of one of the following humanistic
management concepts:

FIR 4302, Fire Service Personnel Management 4

https://columbiasouthern.adobeconnect.com/_a1174888831/powerpointbestpractices/

https://online.columbiasouthern.edu/CSU_Content/courses/Emergency_Services/FIR/FIR4302/17C/UnitVI_PowerPointTutorialTranscript

McGregor’s Theory X and Theory Y;
Maslow’s hierarchy of needs; or
Blake and Mouton’s managerial grid.

Next, you will need to meet the criteria provided below.

Explain your chosen theory.
Apply real-life examples that support your chosen theory.
Correlate how your chosen theory and real-life examples relate to managing personnel.
Your presentation should be a minimum of 14 slides, with a maximum of 16 slides, not counting the title and reference
slides.
Include at least five content-specific images to support your material.
Include at least three sources, one of which will be your textbook.

As always, you must use proper APA format for citations and references, including those for the pictures used. If you have
any questions regarding the assignment, contact your instructor.

Information about accessing the grading rubric for this assignment is provided below.

APA Guidelines

The application of the APA writing style shall be practical, functional, and appropriate to each academic level, with the
primary purpose being the documentation (citation) of sources. CSU requires that students use APA style for certain papers
and projects. Students should always carefully read and follow assignment directions and review the associated grading
rubric when available. Students can find The CSU Citation Guide by clicking here. This document includes examples and
sample papers and provides information on how to contact the CSU Writing Center.

Grading Rubrics

This course utilizes analytic grading rubrics as tools for your professor in assigning grades for all learning activities. Each
rubric serves as a guide that communicates the expectations of the learning activity and describes the criteria for each level
of achievement. In addition, a rubric is a reference tool that lists evaluation criteria and can help you organize your efforts to
meet the requirements of that learning activity. It is imperative for you to familiarize yourself with these rubrics because
these are the primary tools your professor uses for assessing learning activities.

Rubric categories include (1) Discussion Board, (2) Assessment (Written Response), and (3) Assignment. However, it is
possible that not all of the listed rubric types will be used in a single course (e.g., some courses may not have
Assessments).

The Discussion Board rubric can be found within Unit I’s Discussion Board submission instructions.

The Assessment (Written Response) rubric can be found embedded in a link within the directions for each Unit
Assessment. However, these rubrics will only be used when written-response questions appear within the Assessment.

Each Assignment type (e.g., article critique, case study, research paper) will have its own rubric. The Assignment rubrics
are built into Blackboard, allowing students to review them prior to beginning the Assignment and again once the
Assignment has been scored. This rubric can be accessed via the Assignment link located within the unit where it is to be
submitted. Students may also access the rubric through the course menu by selecting “Tools” and then “My Grades.”

Again, it is vitally important for you to become familiar with these rubrics because their application to your
Discussion Boards, Assessments, and Assignments is the method by which your instructor assigns all grades.

Communication Forums

These are non-graded discussion forums that allow you to communicate with your professor and other students.
Participation in these discussion forums is encouraged but not required. You can access these forums with the buttons in
the Course Menu.

Click here for instructions on how to subscribe/unsubscribe and post to the Communication Forums.

Ask the Professor

This communication forum provides you with an opportunity to ask your professor general or course content questions.
Questions may focus on Blackboard locations of online course components, textbook or course content elaboration,
additional guidance on assessment requirements, or general advice from other students.

Questions that are specific in nature, such as inquiries regarding assessment/assignment grades or personal
accommodation requests, are NOT to be posted on this forum. If you have questions, comments, or concerns of a non-
public nature, please feel free to e-mail your professor. Responses to your post will be addressed or e-mailed by the
professor within 48 hours.

FIR 4302, Fire Service Personnel Management 5

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Before posting, please ensure that you have read all relevant course documentation, including the syllabus,
assessment/assignment instructions, faculty feedback, and other important information.

Student Break Room

This communication forum allows for casual conversation with your classmates. Communication on this forum should
always maintain a standard of appropriateness and respect for your fellow classmates. This forum should NOT be used to
share assessment answers.

Schedule/Grading

The following pages contain a printable Course Schedule to assist you through this course. By following this schedule, you
will be assured that you will complete the course within the time allotted.

Unit I Personnel Management Preparation [ Weight: 13% ]

Read/View: Unit I Study Guide
Chapter 1: Introduction to the Fire Officer
Chapter 2: Preparing for Promotion

Discuss: Unit I Discussion Board 2%

Submit: Unit I Scholarly Activity 11%

Unit II Management Styles in Dealing with Personnel Problems [ Weight: 12% ]

Read/View: Unit II Study Guide
Chapter 3: Fire Fighters and the Fire Officer
Chapter 7: Leading the Fire Company
Reading Assignment (1 article): See Study Guide

Discuss: Unit II Discussion Board 2%

Submit: Unit II Scholarly Activity 10%

Unit III Communications in Personnel Management [ Weight: 12% ]

Read/View: Unit III Study Guide
Chapter 4: Fire Officer Communications
Reading Assignment (1 article): See Study Guide
Unit III Video: See Study Guide

Discuss: Unit III Discussion Board 2%

Submit: Unit III Reflection Paper 10%

Unit IV Training and Coaching as a Part of Personnel Management [ Weight: 13% ]

Read/View: Unit IV Study Guide
Chapter 8: Training and Coaching
Reading Assignment (1 article): See Study Guide

Discuss: Unit IV Discussion Board 2%

Submit: Unit IV Reflection Paper 11%

FIR 4302, Fire Service Personnel Management 6

Unit V Identifying Personnel Management Issues and Developing Solutions [ Weight: 13% ]

Read/View: Unit V Study Guide
Chapter 12: Handling Problems, Conflicts, and Mistakes

Discuss: Unit V Discussion Board 2%

Submit: Unit V Essay 11%

Unit VI Importance of Evaluations and Discipline in Personnel Management [ Weight: 12% ]

Read/View: Unit VI Study Guide
Chapter 9: Evaluation and Discipline

Discuss: Unit VI Discussion Board 2%

Submit: Unit VI PowerPoint Presentation 10%

Unit VII Rules and Laws That Pertain to Personnel Management [ Weight: 12% ]

Read/View: Unit VII Study Guide
Chapter 10: Organized Labor and the Fire Officer
Reading Assignment (1 article): See Study Guide
Unit VII Video: See Study Guide

Discuss: Unit VII Discussion Board 2%

Submit: Unit VII Reflection Paper 10%

Unit VIII Understanding Employees [ Weight: 13% ]

Read/View: Unit VIII Study Guide
Chapter 6: Understanding People: Management Concepts

Discuss: Unit VIII Discussion Board 2%

Submit: Unit VIII PowerPoint Presentation 11%

FIR 4302, Fire Service Personnel Management 7